Electrolux India Complaints & Reviews

Dear Sir,
I had purchase a Electrolux Refrigerator on 01.10.2005.
I had lodge a call on 12-13 days back and problem not being sorted till date. Call no 6k[protected]contact no [protected]).
For your information service centre claiming Rs.1600 for repair purpose of compresure which is under warrenty and that also happned 8-9 days a ago.
Request you to please attend immediately

My purchase invoice no 6337 Dt 01.10.2005 (Great Eastern Appliances Pvt Ltd)

Regards
arindam

I would like to intimate that I purchased an Electrolux Refrigerator on 23.3.2007 through M/s Arvee Sales Agencies, J-III/15 Central Market, Lajpat Nagar, New Delhi (Phone #29833782/7498) for Rs. 13, 500/- on cash payment. Since then we purchased to above Refrigerator it started the leakage of water, for which we have lodged the complaint many time at Contact No. [protected] vide Complaint No. 5A[protected], 5A[protected], 5A[protected] & 5A[protected] as well as through M/s Arvee Sales Agencies. Though, the Engineer of said agencies were also visited in our house, but the problem in question is still going on. I shall be grateful, if you direct the concerned engineer to look into the above defect and get it repaired. An early action in this regard is appreciated.

Yours

(Pramod Asthana)
59 Type -5A, Block – 9, Lodhi Road, Comp. New Delhi
Near Sai Baba Mandir
TeleNo. 24364267

Dear Sir,


I purchased AC on 19th Sept. 2007 and within one week i lodged complaint for non cooling, It was replaced on 10th Oct. 2007. This year also it is not working properly and complaint was lodged and complaint no. is 5A[protected].

Kindly look in to the matter.

I have purchase the electrolux refrigerator of
Model:ER180L
Capacity:172L
PNC No.[protected]
S.No.74409230 on 17th Jan'08, from LOTUS Sapna-sangita Road Indore(mp). I found a crack on the body inside the fridge. I have complain it to LOTUS and they are unable to provide the proper service.
Kindly make the needful action as soon as possible.
With thanks..

From:
S.C.Jain
55, Kanyakubj Nagar
Air-Port Road
Indore(mp)
Mob. No.[protected]/[protected]

Dear sir
I had bought an Electrolux double door refrigerator in September 2007 I bought a new refrigerator Model-245ERP (F-silver) dated 13 Sep 2007 and I am so surprised to see my refrigerator's internal body liner cracking with in 10 months. A complaint was registered with the Electrolux service center ([protected]) on 28th July. The service engineer from Electrolux turned up on 01 Aug 2008 and said the refrigerator will be replaced.
I have called at least 10 times, calls made to various people including senior service executives (Mr.Radhey Shyam Yadav and Devinder Saurt) but no body responded. After 2 weeks of delay from 28th July 2008 I was told that my new refrigerator has been sectioned by competent authority and will get replacement with in 7-10 days. It has been almost a month since this happened. No one has taken the responsibility to even call me up and inform on the status.
Even though when I asked to give the email ID/mobile no. of the Electrolux co. it was great shocked to me when call center person refused me to provide any Mobile number of the senior responsible person of the co. I made several call to Mr.Yadav but his phone was never responding.. No one here to resolve my problem. Whenever I call at call center he always said that since it is a disputed case so your complain has been already forward to senior and action is being taken. Now I am realising that I did a mistake to buy a new Electrolux refrigerater.

Regards
Anil Sharma
MCF 3 Friends Colony
Ballabgarh, Faridabad-121004
M-[protected]
T[protected]

Dear sirs, i have purchased an electrolux refrigerator model no.ETB 2803 from M/s Great Eastern Appliences pvt Ltd, kolkata on 23.2.2008. Within a month the lower portion was not cooling.we made a report & after 15 days a mechanic came from TIME & SERVICE salkia howrah & said that he will report it to kolkata office. No body came to attend it. Suddenly we found the machine started working. It worked for 3 months till then no body from ekectrolux came to check the unit. Now from 1st week of july it has been stopped working. Again we complained
( no.6k[protected] again the same mechanic came & said the same word.when asked about the possible date of rectification he simply said he can't say. I am disgusted with this unit & feel I have bought an almirah not a refrigerator and thinking to keep clothes instead of food article.I want a replacement as this is a mfg defect.pl advice me how to get a new unit instead of this one.My cell no is [protected] & land line no.[protected]. With thanks . Amitava Mukherjee.

maine october 2006 main electroluux company ka washing machine liya jiska 5 year ka warrenty co. ne mujhe di.maine co. main customer care main complaint kiya technician aya usne 1 parts kharab hone ka kaha .parts Aurangrbad co. se mangane ka kaha .kutchh dino ke baad mujhe kaha ki co. main parts available nahi hai.mujhe complaint kare 1month ho gaya.kya main is ke liye court main ja sakta hu.aap mujhe suggest kare. Thank you

Sl. No. 74300379
PNC NO.[protected]

My name is Hirday Prakash Chaudhary, B-1493, Indira Nagar, Lucknow. I purchased Electrolux Refrigerator Oxyplus Premium 230 Ltrs. purchased on 09.06.2008 from Vermani Distributor’s, Sri Guru Teg Bahadur Market, Shop No.8, Gurdwara Road, Basmandi Chauraha, Lucknow PhoneNo. 6547426 Immediately after installation water leakage was observed from rooftop in refrigerator. Complain was made to service station first complain number.5Q[protected],

2. 5Q[protected] date 21.07.2008

3. 5Q[protected] date 07.08.2008

other complain to 4047689 Several visits were made by them with no positive result, ultimately I contacted Mr.Awanish Singh & Mr.Rizwan Khan cell num [protected] as told he being service head in Lucknow an engineer came and suggested for replacement. Again contacted Mr. Mr. Awanish Singh & Mr.Rizwan Khan who asked to contact other person who on contact did not responded favorably. Again on contacting Mr. Awanish Singh he referred to somebody else and informed that the matter will be resolved without any delay. Further at last I contacted the service center in July Second Week they assured of solving the matter but till date no response and various telephonic complain to distributor but no response positively. I may mention that atleast thousands rupees worth fruits and vegetables have been destroyed due to this defect. The above said things were mailed to Electrolux customer care but no positive response has been there, the mail was sent to insta.[protected]@elkmail.com. Now please somebody take up the matter. Your service is two bad... request you to solve my problem and change it immediately...

I had purchase a freeze from Electrolux since 2005. i have faced many problems after purchasing this product. Electrolux Engineer visited and taking the visiting fees but after some time i have faced same problem. I have called many times in customer care yet nobody come for repairing the product now i frustated this kind of problem i cant get satisfaction result from company and customer service centre.Now these days freeze has electric short which is very dangerous to me and my family. how can i use this kind of product which is not secure for my family. I submitted my complain on telephonic many times yet no result find.

Dear Sir
I bought a new refrigerater Model-245ERP(F-silver) dated 13 Sep 2007 and I am so surprissed to see my referigerater's internal body cracking with in 10 monts.Earlier I had Godrej Referigerater whichworked for seventeen years ( 12 June[protected] and during this tenur I did not have a singel complaint
Therefor you are requested to look into the matter and take a necessary action .

Regards
Anil Sharma
MCF-3 Friends colony, Sohana Road(Near Rawal Convent School)
Ballabgarh Faridabad-121004(Haryana)
M-[protected], Tele[protected]

Customer Care


Sub: Problem regarding Your Product
MODEL – EM25EC86SL
PNC No –[protected]
Micro Oven

Sir

I have bought a ELETROLEX – Micro oven from M/s Akash Store, Bilaspur as on 25/12/2007, Bill No – 76

Description of the Product is

MODEL – EM25EC86SL
PNC No –[protected]

I had booked the product as on 25/12/2007. as the product was not at shop, the shopkeeper talked to the Sales executive of your Company regarding the availability of the product. Your representative assured that the product will be delivered to you within a week time. But after several reminders to the Agency as well as to your Sales executive, I received the product as on 18/01/2008.

When I brought that product to Sipat, 25km from Bilaspur and a representative of the shopkeeper came for demonstration, she said that the oven is not getting proper hit, as she made a cake and it took half an hour but

She told that she will ask the Service engineer to come and see that fault.
The engineer came to our residence at Sipat and after inspection he also assured that the coil is not getting proper hit and this coil/ accessories is to be replaced. He assured that I will come with the accessories and replace it. After a week, when not turned up then I brought the Oven to Service centre and given all the details. When I went there to take my oven, they said that there is no need of replacement of any accessories and they given me the Oven. After my several request that the engineer has said that there is problem, they have not entertained me.
When I took the oven again to Sipat, there is still the same problem. Again after my several request Your Service Engineer came and said the same, what he had said earlier that there is a problem of hitting and needs to be replaced. He said I will come with the accessories and replace it.

This is continuous story of more then 7 months. Please advice me, if a person buy a product of a reputed Company, like ELECTROUX, and face a problem as I described above, what will be the impression of the product, sales service and Company as a whole.

Please do the needful so I can further thing of buying your products.


Sandeep Gupta
Accounts officer
NTPC Limited
SIPAT, Bilaspur (CG)
+[protected]

I am based out of Bangalore & I have logged in a complaint with Electrolux customer service in 1st week of May 2008 for a simple problem of one of the legs of my fridge was broken. The technicians visited my premises in two days after my complaint and instead of replacing the leg, which was broken, they have broken the other leg also in the process of repair...They have kept some paper packing at the base of the fridge and have confirmed that they are going to return back with both the legs stand.
Till today, ( 3 months over) despite of making multiple calls to Electrolux, talking to their regional manager, service manager, Area manager, all are in vain. Commitments after commitments, they give but absolutely no response from the compaby. I repent of buying a product with a shoddy service capabilities of the manufacturer.
Everytime I call them, they give reasons of the parts not available, wrong parts have been shipped etc., there is no firm action taken by the company to resolve a customer complaint which is long pending. I wonder how the company track the pending calls of a customer and how is tracked till closure. I look forward for a sincere closure of my problem by the manufacturer at the earliest.

I purchased an Electrolux semi automatic washing machine model no. EWS 70 on 10.08.2007
Since purchase I am facing some or the other problem with the machine.
Its in gaurantee period and their service engineers have visited my place atleast 5 times to repair and they have charged me for some or the other parts.
Firstly, I complained of collars not getting clean and they adviced me to change my washing powder.
Next i called them on 12th Feb, Complain number 8023911 as the water was leaking from the washing tub.The man came and changed the billow and charged me Rs.150/- .
After two months again I called them as the water was not draining out now. The service engineer cam and he taught me to open from the back and pull the wire whenever such things happen.O.K. fine.So, whenever while washing keep a screw driver handy to open the machine and to pull the wire.
Again on 3rd July complain no. 5A[protected], I complained for same problem.They came.Gave a few twist to the wire and went away which was quiet evident that its a temperory work and very soon the wire will snap.
On 21st July i complained ( complain no. 5A[protected]again as the knob ( drain selector ) all of a sudden it came off.The service engineer came.Advised for a change and has asked for Rs.85/- for the knob.
So, you see with in gaurantee period if so many parts fo the machine can deceive you what sort of service can we expect after the gaurantee.
My machine has a gaurantee of one year only and it will lapse soon. So, for every visit then they will be charging me.
I spoke to their senior manager, the incharge of Delhi area Mr Chauhan on his mobile and he assured me that he will send an experienced engineer. But the boy name Pradeep who came, I showed him all the faults.He was so rude!He simply said that they are not responsible for defective parts or plastic parts.Its the company rule.
But can somebody tell me why in one year only so many defects and all with the drainage system has arrived and the company is not ready to hear.
I had been using Whirlpool for last 10 years but nothing of such problems came.
So, why with Electrolux.

Hi,
We have Electrolux Kelvinator 170ltr refregarator in which facing following issue:
No Cooing, horrible sound, door not closing proplerly etc etc.

Request you to do the needfule on immidiate bassis.
Would highly appreciate your quick action on this.

Thanks and Regards,
Niraj----+91-[protected]

Dear All,

I would personally request to the customer not to purchase any product from M/S.Electrolux, especially MICRO WAVE OVEN.
Here in kolkata I have really fed up to communicate with all the concern (like Call Centre, Service Centre, Retailer etc.)to attend the complain.I'm following like anything for the last 22 days but till date yet to solve.

Even the behaiver of the Service Centre people are very rough.

The person who will encounter such problem, will come to know about the real picture of this brand.

Regards,
Abhijit Das
Kolkata

Dear Sir,
This is to bring to your kind notice that I had purchased one automatic washing machine, model Fabricare, directly from your corporate office at B-147-A, Mangal Marg, Bapu Nagar, Jaipur, in October 2005 by paying an amount of Rs.10, 611/- by cheque. It was told to me that the machine is guaranteed for 5 years. Since its installation the machine has been giving us lot of problems and we have lodged so many complaints in your service centre, which must be registered in their registers. We have been telling them again and again that you have given us a defective piece and the same should be replaced. But they avoided the replacement and somehow repaired the machine and tried to satisfy us. But it has been troubling us time and again. Presently the machine is lying at your service centre and now they are telling that it’s PCB has to be replaced, that’s why drainage system is not working. The cost of PCB is said to be Rs.3, 800/- plus there are other charges also if machine is to be fully repaired. This is a real breach of trust. We thought that we have purchased a world class product from Electrolux, but we are forced to regret our decision. We had purchased the machine with our hard-earned money but it has given us total dissatisfaction.
We request you to please look into this matter and arrange changing our machine; otherwise we will have no option but to report the matter to consumer forum for justice.

Yours Truly,
Narendra Kumar Kacholia
B-147-B, Mangal Marg,
Bapu Nagar, Jaipur-302015
Ph- [protected]

Dear Sir,

We had purchased 1.5 ton, 3 nos. Air Conditioner from your dealer M/S Rhythm, AE Market, Saltlake, KOlkata - 700064 in the year June 2007.

One of the AC's went out of order within the warranty period and on sending the complaint it was taken back by you and repaired and returned to us in the month of June, 2008.

Last few days, say from 8th July, 2008 it went out of order and we had to lodge a complaint.

On 12th July, 2008 at 1.45 pm, your mechanic named "Akhilesh" reported to our address and repaired and claimed Rs 143/- as charges.

We fail to understand as to why we should pay the charges when this was taken by your staff earlier in JUne 2008 and repaired so that, we can get trouble free service. Do you mean to say that intermittently there will be problem in the AC and we have to pay charges for that.

As you are aware that, AC machienes are handled like fans i.e. switched on or switched off. So within 13 months how these machienes go out of order frequently.

Further, please ensure to give us a copy of your work order to maintain the records at our end.

If you need charges to pay please send us your bill and we will arrange for payment.


Thanking you,

Yours truly
Dilip Kumar Banerjee
CEO

I have got Electrolux front loading washing machine model no EW1045. I am staying in Hydreabad.
It is making big noise immediately after switcing on. I approached local servicing center for repair.
Service engineer has visited and said a SPRING holding the washing drum had broken and the same need to be replaced. Now almost 6 weeks passed, inspite of my repeated requests the spring has not been replaced. Always I am getting a standard reply saying that they had ordered for the Spring and will be receving shortly.

Please help me in this regard. Complint no 402
The address of servicing center is ---
KEVIN SERVICES, MALAKPET, HYDERABAD
Phone no: [protected]
0 [protected]

I purchased an Electrolux Frost free refrigerator model no 445 from Hindustan electronics, authorized dealers, Gem house G.T. road Jalandhar on 22/08/2001 vide invoice no. 10928, for rupees thirty three thousand. It came with 5 years Warranty.

My refrigerator developed problem in heating element & sensor, which I complained on may 7, 2008.The engineers came after 2 days and took away my both above said parts for replacement. Till now, neither they have contacted me nor returned my parts. I've been just running around them and contacted all concerned people Mr. Jaspreet, Mr. Mandeep & Mr. Sial who kept giving me assurance to do it as soon as possible. But finally on 4th july'08 they informed me that since it has crossed 5 years company doesn't make the spare parts anymore so its not possible for us to do anything further .

My main grievance is that from past two months I've been just running around in their offices, calling them requesting them and also told them that this torture is forcing me to seek help of CONSUMER COURT, and even emailed their head office(appended below) but all in vain. So far nothing concrete has been done and more over is it possible to believe that company has no provision for any repair after 5 years, meaning there by the product life is just 5 years .And if it is so they should have told us at the time of purchase. That time we were given assurance that services will be duly and all the times be taken care by the company.


P.S. response to my complain by their head office
Dear Sir
Pls provide your fulll address
Rgds
Cust Support
----- Original Message -----
From: <[protected]@electrolux.com>
To: <insta.[protected]@eklmail.com>
Sent: Thursday, June 19, 2008 10:53 PM
Subject: Contact Us Subject


> Topic: North
> Name: amarjit singh chhatwal
> E-mail address: [protected]@gmail.com
> Telephone: [protected]
> Product: refrigerator
> Subject: complaint about poor service!
> Model: 445
> Message:
>
> Dear sir/madam, I lodged a complaint with your dealer M/s Kohli
digital, sanjay gandhi market, Jalandhar in first week of May, for service of my above mentioned model of refrigerator.According to their information the complaint was forwared to your service centre at gurjepal nagar Jalandhar.
Their engineer visited us after 2 days and told that 3 parts are to be changed, and it'll take about a week. They've taken away the sensor and 1heating element with them.After a lapse of about 1 month and 10 days and my repeated requests to them my refrigerator is still not mended.Whenever i contact them they give fake assurances...but truth is nothing concrete
has been done till date. Being holidays in these months, we have lots of guests visiting and you can imagine the situation without a refrigerator.I request you to kindly take up this matter at earliest else already the torture i've undergone forces me to knock the door of consumers court!

Hv purchased three years back . Last two months got servised thriced by local service provider but in vein . even though got six years warranty but paid the local service provider.

Now there is still problem in Fan / Motor which they tried to amend but in vien. earleir they had their own service centre at Ludhiana but now they had francise of the same.

Kindly help me.

thanks & Regards

Chetan Asthana
H. No. 450,
I- Block, BRS Nagar,
Ludhiana ( Punjab )
Ph. No.[protected]
Mob: [protected]