Electrolux India — poor customer experience by ac technician

Address:	122017
Website:	www.electrolux.in

I wish to lodge a formal complaint against your technician hashim khan who visited my place to service my ac (1st general service).

The complaint is - the technician was extremely rude to me. When he could not locate my address, he said "i am leaving and will send another engineer", in a very rude manner. I still did not say anything, and went all the way to pick him up on my bike.

This is not the way to behave with a customer.

Later, after service completion, he could not even stay for 1 min and said - "ac is on and i am leaving". I told him at least wait for 5 mins so i can check my ac. His behavior was quite rude and said "i am going". Is this the way to behave?

My other ac samsung's technician was so good and patient.

I am dissatisfied because of his rudeness and behavior. This is the reason why i have not sent the s code.

All 3 attachments are here in this complaint.

Details:

Job no - gur[protected]
Set serial no.[protected]
Complaint no. - gur[protected]
Product model no. - es12m5c