Electrolux India — product replacement

Address:

Jamnagar, Gujarat, 361005

Dear sir,

I had microwave oven from electrolux i used it only 2 times in one month after that it became faulty i went to your service station at jamnagar (Gujarat) i gave the product them they said we will reply you soon. After one week they said your product is being registered for replacement and you got new product against faulty. And i m waiting for they reply for one month after that i went there they said your complaint was not registered i had all the conversation recording with your service center executive they cheated me. I gave them my product before one year now they not even give me my old product and talk with me in very bad language. Listen sir i now i am tired i give you 24 hours after that i will go to consumer court and complaint against you. My complain no. Raj[protected]. I also talk with your sales executive mr. Amit raghvani he is very third class person i had ever mate in my life he has no manor to talk with customer. This is very bad for your company that at least you have to reply customer in proper language.
Kindly download the attachment i send you and hear it that how the customer is being harassed by your trained and reputed customer service executive.
I heard that electrolux is no.1 brand of europe but i really feel that its better to buy product of lg and even videocon rather than electrolux because your employee and staff has no manor how to talk with customer so if you have any same kindly check this issue and resolved it properly other wise i will complaint against all your staff and electrolux.
This all issue in india i am tired if you can help me to solve the problem i face, because it is overall the impression of electrolux group

Waiting for your solid response and reply
Your faithfully
Parag falia