[Resolved]  Electrolux,starcj — Defective Product delivered

Address:

Bangalore, Karnataka

I had bought an Electrolux 20L Grill M/OG20M.W oven via StarCJ.com on the 8th of Oct 2014 I just checked the oven in the first 2 days in the low mode and did just reheating.It was working. On the 11th when I was trying to cook something, the oven would stop intermittently without completing the time set.I tried putting it on but it didnt happen.I checked with my power supply to see if everything was OK and found all correct. I raised a complaint on 13 Oct 2014 call No EBLR[protected]. The technician/Engineer Mr Nandan-Mob ([protected] arrived the next day and found that the magnetron had an issue and he would repair the issue in 5 days as he didnt have the part then.He was telling that I was lucky as the product is working, and normally when you buy online the product doesnt work at all !. Evening around 4 Pm I was surprised to see the message that my complaint was closed! I called the engineer and he told that the part has been ordered so you dont have to worry about that message.He will attend it at the prescribed time... I kept my patience and kept waiting amidst humiliation from all quarters..I called the technician around the !8th and he didnt respond properly.Next day I tried calling him and he just cut the call..Customer Service !!! I again called the customer care on 24th Oct 2014 and again got a new call No EBLR[protected].they asked me to call the Bangalore Service Centre. I tried calling them but there was no response.Later somebody called Sunitha [protected] called me and told me that the fault would be attended the next day. I again waited the next day but nobody came..M/s Sunitha never bothered to take the call or call back..as she had my number fed...Another great example for Customer Service ! I again called the Customer care Number, She refused to consider it as a call as already another call was pending.. Was it my fault that I bought an Electrolux product ? Is this what is called customer service.. An electronic part of a running product not available in Bangalore ! ridiculous... I waited and waited and today 10 Nov 2014 I get a message saying that my call No [protected]has been cancelled-reason-given commercial Solution It has been 29 days since I raised a complaint regarding a new product and I am yet to get a resolution to my issue.