[Resolved]  Electrolux Microwave 23 L Convection — DEMO / INSTALLATION NOT PROVIDED

Address:

Bankura, West Bengal

I purchased a Electrolux 23 L convection microwave in august 2012 from Big Bazaar, Durgapur.
I was informed that demo and installation will be provided by company;
I even got sms stating that my call has been registered with call no: EKOL[protected] ( i did not call, may be it was registered by big bazaar - a good gesture, thank you).
I also got an sms that Mr Lakshindar Singha ( ph no-[protected]) will service the same.
Now till this point everything was fine, then problem started:-

1. No one called or visited my place, and i waited patiently for them to arrive ( i understand they have many places to attend).

2. After about a month I called Mr Singha in his mobile no, and he behaved as if totally ignorant about service to be provided, bluntly told me they do not service Electrolux, and when i pleaded as to what should i do then, he said he will inform the concerned agency/person who will provide the service.
Again I waited patiently but no one responded.

3.I called Electrolux service call center no[protected] on 08.11.12 and the person was very polite and informed me that my problem will be addressed and representative will visit my place by tomorrow i.e 09.11.12 and also an sms came with call no as : EASA[protected]. I informed them that it is still in box pack condition and i did not open it.

4. I waited again but no one called or arrived.

5. i called back again on 09.11.12 to the call center no informing that no one arrived. This time the representative was rude, informed that it takes 48 hrs for service, on which i agreed that it is fine if representative comes next day then. but then he said he cannot confirm that and that this service will be chargeable!!............ how come a demo/ installation be chargeable, when it was not provided due to fault of the company? the representative was rude and was not interested in any reasoning!

Please help me:

I want demo / installation of my microwave.
It should be free of charge.

my micowave is still in box pack condition and i did not open it, waiting for the installation.

Thanks and Regards

Dr. Pramit Dakshit
Mejia Thermal Power Station
Damodar Valley Corporation
ph: [protected]