[Resolved]  Kent RO Grand + Water Purifier — no services

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Maharashtra

This is regarding the kent RO water purifier (KENT GRAND+) we bought on 5th April 2012, sales guy told us that it can purify water with TDS upto 50-60 post filteration..... Now on 5th April 2013 our purifier stopped working, adapter was super hot and i called the customer care executive the lady on-call told that she is going to send someone on saturday, we spent whole weekend sitting at home waiting for the guy from kent to come and resolve our issue.......after an array of calls one guy came on 9th April checked it and said the chalk/ filter has to be changed he also proposed to have a prefilter, when i asked him to change the filter and give us time to think about pre filter, he left saying he wil come in a day to change it..........again i made a series of calls and everyday i was told that guy is coming the very day but no one turned up. It been more than a week i am suffering because 'once sold' no one in kent is bothered enough to rersolve queries related to the product, i invested a huge amount in this product and was told it in itself is enough for purifying worst fo the types of waters but now i am asked to buy a pre filter and the problem with the bought product is not attended since more than a week. water is bare minimum necessity for any family. i have 20 months old son and he is suffering from stomach flu as water we bought from grocery store was adulterated. Kent guys are not responding, they have formally responded to one email asking distributor's name n my address, to which i responded "Global distributor" and "wakad", then there was no mail stating when the filter will be changed. when i logged the complaint my AMc didnt bexpoired but today because of delay the limit is exhausted. over and above that my son is sufering.