[Resolved] Star Cj Network India Pvt Ltd — Not Refunding after return of damaged product | |||||
Invoice No.[protected] Invoice No.[protected] Date:18/03/2013 Order No.[protected] Item name: SOBO Electric Deep Fryer. Received a SOBO Electric Deep Fryer on 18/03/2013 by courier and paid through my Credit card, which I had ordered from STARCJ Channel on TV Unfortunately on opening the packet it was found damaged. Immediately I called them and put up the complaint. They asked me to pack it and keep it till their courier person picks it up. On doing so I went to Delhi and returned after 25 days and found they have not picked it up. It took me another one month to explain to them the same which they would not remember. Shocking until I gave them all the messages I received to convince them as I did not remember where I had kept the receipt. After that they asked me to courier by Blue Dart whose charges where Rs. 1000/-. I did not send by Blue Dart but sent it by DTDC courier which cost me Rs. 565/- and also sent them the scanned copy of the copy as advised. Now they want to refund me without the courier charges. Why should I pay for the courier charges of Rs. 565/- for no fault of mine? It is now more than four months gone and still they do not care to do so. As a consumer I am harassed and the new concept of ordering on line which is not properly packed is creating havoc everywhere. I do not think Consumers should be cheated in this manner.Will be grateful if STARCJ is put in order and should know how not to cheat the consumer. Thanking you, Mrs.SANJUKTA PATTANAYAK. [protected]@yahoo.com Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
 2 Comments | |||||
Comments
Hi Sanjukta, We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2029
Pending
347
Resolved
1185
+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
View all SHOP CJ Network contact information
STAR CJ Network India Pvt. Ltd. — Misleading Information and Cheating
The shopping channel StarCJ Network India Pvt. Ltd. endorsed a product of clothing materials as crepe material of Rs. 1999, but when I ordered the product, the material that was delivered to me was of a much inferior quality that is of synthetic polyester fabric. Also When I complained to them about the quality, they said they have endorsed the product as of Polyester only which is untrue. This is a clear case of Misleading Information and cheating. It is a loss of Rs. 1999 for me and loss of peace of mind.Also they committed that that i[censored]nsatisfied with the quality, they would return the money. When I contacted them for money back, they denied and rejected my complaint. Please look into the matter and help me.
The advertisement of the product is still broadcasting on their channel and I have also recorded a video of it as a proof for my case. The dates of order, deliver/transaction are as follows :
Order Date : 02/07/2012
Delivery/Payment Date : 04/07/2012
Anamika Singh