[Resolved]  TTK Prestige — Replacement claim rejected within warranty

Address:38, Sipcot Industrial Complex, Hosur-635126, Tamil Nadu, India, Bangalore, Karnataka

We purchased Prestige Royale (Kitchen Hood) Chimney model no. SKHD 600PC in Mar-13. It's having warranty of 2 years. On 10-Jul-13, it caught fire due to internal short circuit and all the internal parts got burnt and fell on the gas-stove. The stove also got damanged due to that.. Though, my wife , who was cooking at that point of time, immediately ran to switch off the MCB of the home and also cut-off the gas-cylinder supply, which was situated in the kitchen balcony. However, by the time, she could come back after taking these immediate precautionery actions, the fire had covered the surroundings and already damaged the kitchen cabinet as well as walls.

After loggin the complaint with the Company on 12th the technician came to visit the site on 14th. At the first instance he did agree that he would go & recommend for complete replacement as it was due to internal short-circuit.. & went away. He came-back in 15-20 min and refused to agree for replacement saying it was our fault. And what was the fault ? we were cooking below the chimney & because of the heat of kadai with oil, the wire-mesh of the chimney got damaged and then it damanged the other parts.. Does it sound logical to anybody who is reading this ? it just can't be, isn't it, for a simple reason that, everybody cooks with kadai with oil keeping it just below the chimney.. and nobody is foolish enough to leave it just like that to invite any such unwanted eventuality ever...

In short, even a company like Prestige (TTK) has refused to admit the fault in their product and provide the replacement.

Thanks & Rgds,

Anish Antani
(on behalf of my Owner who purchased it)
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Aug 14, 2020
Complaint marked as Resolved 
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