[Resolved]  Zync / Dual 7 Tablet And Zinc 7" Tablet Keyboard Diary — False information on website regarding compatibility and worst services

Address:

Anand, Gujarat

Dear Sir,
I had planned to buy a tablet for basic use. I found out Zync dual 7 tablet which was just launched in the month of March 2013. So I went to Zync website for detailed information/specifications regarding the product and to understand the supported/compatible accessories for this Zync dual y tablet. After going through the website in details finally I liked the product and decided to purchase the same from Snapdeal. and ordered it on 8/4/2013, both the Zync Dual 7 tablet & Zync 7" Tablet keyboard Dairy (which was mentioned as compatible on Zync website). Refer attached file "Zync Cheating-False information on Website.jpg"

After receiving both the products from snapdeal, I got excited and immediately opened the product and tried connecting the Zync tablet keyboard dairy with my Zync Dual 7 tablet and i got shocked that it was not detecting on my tablet. I tried it several times using many different types of converter cables including (OTG cables) from retail market. I immediately called up the Zync support number mentioned on their website (FOR HELP & SUPPORT SOCIAL NETWORK(S), Zync Phone +[protected]. I tried it many times to call the number but the Zync music goes on while my call gets on hold and after keeping it hold for 15-20 mins suddenly my call gets disconnected. I tried the same repeatedly for several days. Luckily one day my call got connected and I have told the Zync representative regarding the tablet keyboard compatibility issues that I was facing. He said that it usually should not happen. Further said that since it's mentioned on our website then it must definitely work. Also told me that the OTG cable that you have received with Zync tablet might be faulty/defective and further said they will send me the fresh new OTG cable and not to worry it will definitely work.

I have received the new OTG cable but with the new OTG cable again it was not working. The keyboard was not detecting on my tablet. Them immediately I called up the Zync customer care and again it took me many days to just get my call connected to Zync support, but was never successful (pathetic experience). One day my call got connected, I told them all the above issues regarding keyboard not detecting with new cable as well. I have waited for many days to get resolution for the same. After getting annoyed form the response and services that I have received from Zync I argued with them that Why you people are cheating customers? Why you people are mentioning false information on your website that bla... bla... accessories compatible on Dual 7?
I told them that yo are misguiding customers and said him to visit their own website in my presence while my cell was on hold (at the same time I have also opened the Zync website on my laptop). He agreed that yes it's mentioned on website and will talk to the technical team and get back to me. till today they never called me. Further I argued with them and said that I will go to consumer compliant/consumer form and complaint regarding Zync for keeping false information on website and misguiding customers and at the same time I took snapshot of their website (using print screen facility on my laptop) and said them that I will also send this snapshot to consumer forum, so that I have a proof in case they change or modify/delete the information from their website. There was no response at all from Zync representative.

When I opened the website next day, I new it would have been removed (because the way I argued with them) and no surprise I was right.
They people literally completely removed the compatibility section under specifications column in Zync Dual 7.
Thank God, luckily I had already taken the snapshot on that day. I am attaching the snapshot for your reference. See attached file "Zync Cheating-False information on Website..jpg". The "compatible addons" section is completely removed after my fight with them and informing them that I will be going to consumer complaint.
Dear Sir, today you can also check their website on below link. Its removed.

http://www.zync.in/our-products/tablet-phablets/zync-dual-7-detail

This is the worst experience I ever had while purchasing as well as complaining about the product.

Till today I have not received any resolution, not even a call back from Zync people.

So I thought to bring it to your notice.

Kindly help get it resolved.

Thanking you.

Yours Sincerely,

Vivek Soneji
M [protected]