Electronicscomp.com — Paid and no answer not delivered.

I am writing to file a formal complaint against electronicscomp.com regarding an undelivered order and complete lack of communication.

On [25/4/2024], I placed an order with the order ID #3178572 through electronicscomp.com for electronic components necessary for an urgent project. The order, which was supposed to be fulfilled, included the following items:

Ai Thinker ESP-12F ESP8266 Serial WiFi Module (Model: EC-4960, HSN Code:[protected] Quantity: 1, Price: Rs.179.00
Quickfix Soldering Paste Flux 15gm (Model: EC-0114, HSN Code:[protected] Quantity: 1, Price: Rs.13.00
4x4x2 inches Enclosure/Cabinet for PCB (Model: EC-1496, HSN Code:[protected] Quantity: 1, Price: Rs.80.00
DL 50gm 22 Gauge 60/40 Grade Rosin Cored Solder Wire (Model: EC-15341, HSN Code:[protected] Quantity: 1, Price: Rs.189.00
2 Meter UL1007 22AWG PVC Electronic Wire (Black) (Model: EC-8944, HSN Code:[protected] Quantity: 1, Price: Rs.28.00
AD8232 ECG Monitor Sensor Module (Model: EC-1566, HSN Code:[protected] Quantity: 1, Price: Rs.375.00
2 Meter UL1007 22AWG PVC Electronic Wire (Red) (Model: EC-8945, HSN Code:[protected] Quantity: 1, Price: Rs.28.00
Despite repeated attempts to contact the seller via [email, calls, whatsapp], I have not received any response regarding the status of my order. The lack of communication and failure to fulfill the order has caused significant inconvenience and distress, especially as I urgently require these items for an upcoming project.

I demand immediate action to rectify this situation. I expect the seller to fulfill my order without further delay or provide a full refund for the undelivered items. Additionally, I request compensation for the inconvenience caused by the delay and lack of communication.

If the matter is not resolved satisfactorily within [48h], I will have no choice but to escalate this complaint to relevant authorities, including seeking assistance from consumer protection agencies and lodging a formal complaint with the appropriate government department.