[Resolved] Elica — after sale worst service & high installation charges

avadhesh18

from Mumbai, Maharashtra

Address:

Nagpur, Maharashtra, 440015

Finally after 44 days so many follow ups elica send technician for installation. Generally installation covers whole process of installation but elica asking money in every stage of installation. Only for hanging chimney they charged 500/ and his technician again charging for 400/ only for making hole on wall for take out pipe.
These type companies never clarify installation charges and after purchase they want to loot extra money to customers by blackmailing.
His customer care have no right to take decision on any any issue.
After raising complain in forum elica person called me from pune (Suyog called me) and threatening me he will not installed chimney (If you talk about installation charges)

After installation they are not providing proper bill.in bill no where is mentioned which charges they applied. After my objection technician discussed with suyog and mentioned applied charges.

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Jan 16, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Dec 16, 2017

Updated by avadhesh18 CRM ID is 475703
Mobile no - [protected]

Verified Support

Dec 16, 2017

Elica India Customer Care's response Dearest Sir,
We have an apt explanation for all your grievances.
Firstly, your installation was delayed, as you stated that you will call us back for installation. But we never received your call before 1st of December.
Our technician came and installed your chimney thereafter. The delay between your installation request on 1st Dec. and the date of installation was all due to the confusion you had about the charges.
Now, about the charges, we have mentioned clearly every charges on our website. The link to this is : http://www.elicaindia.com/charges.aspx .
Please refer in the link that INSTALLATION IN DUCTING MODE CHARGES ARE : RS. 500.
Refer to 3rd point from bottom in the link. It clearly mentions : Core cutting or Granite cutting charges are not included in Installation charges.
We have all the charges clearly mentioned on our website, which if you had browsed, would have known beforehand.
We are a customer centric company and your claim about threatening about installation charges is completely baseless. Instead, we were trying to make you understand the actual charges.
We are always ready to help customers, going out of the way, if necessary, wherever it is possible.

We at last, request you to register your product for avoiding further confusion by sending your warranty card details and invoice copy on [protected]@elica.in .

Regards,

Elica

Dec 16, 2017

Updated by avadhesh18 You are a big liar.
Very first I called at 2nd of nov 2017 just after one day receiving the chimney.I have delivery proof when I received the chimney from snapdeal.Then continuously followup for installation these 5 days I did not get any response from your side so I decide to return chimney.If you are really serious with this issue I can send you call detail if you ask.
Second there is neither core cutting nor granite cutting, there is simple need of makking hole in 9inch single brick wall.For this simple work you are looting 400/ which is not in your price list also.
I have seen your price list there is no any clarity in service charges.
And for threatening issue I can show you discussion b/w suyog and me which I recorded as a proof.

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Comments

Rani pitliya

from Mumbai, Maharashtra

I am complaining for elica chimney repairing services .

Praveen kumar nagineni

from Bengaluru, Karnataka

Nov 5, 2021

Not happy with the elica service dealers. They have taken 1050 for cleaning and service. Problem has turned to safety issue now . We are scared to use this elica hob. I am requesting them since 3 days but they are just bufflfing that we will come Today. That today never came.

pb_kr

Jun 28, 2022

We installed our Elica Chimney recently. They charged 500/- as installation charges, which is as per the charges mentioned in Elica Website: http://www.elicaindia.com/charges.aspx

However they were asking for 180/- per feet for 7 feet of Aluminium flexible duct plus additional 250/- for the other hardware, thus making a total bill of more than 2, 000/-

But Elica website (above URL) mentions that the whole installation kit's MRP is only 7, 99/-, thus my total bill should have been only 1, 299/-. When I showed the charges mentioned on Elica website, the technicians did not agree, then I talked to their manager who after giving a lot of logic agreed to charge only the installation kit price (799/-) and installation charge of 500/-, total 1, 299/-.

Thus their attempt to dupe more than 700/- from me was foiled!

Actually the technicians are not from Elica company. Elica has sub-contracted the installation and service jobs to third party vendors. And these vendors actually are unscrupulous and try to charge extra from gullible customers.

When Elica ha published all their charges clearly on their website, they must see to it that their sub-contractors and vendors charge customers as per the official rates and not otherwise! Otherwise Elica's brand image is bound to be damaged. The feeling of being cheated is really bad.

Even though I did not given them any extra money, I had to waste some time in convincing them about the official charges, which has made me unhappy and so I am not going to recommend this brand to my friend, at least not without a word of caution!