Elica — Chimney noise sound very high

Address:

Hno 6199 sector 125 sunny enclave kharar

I have raised a complaint 1 month before . Technician came to check and he tried everything opened the whole chimney, blower, fan . Still the sound was so loud . He talked to his head of Elica at number [protected] and even submitted videos that he made . The head of region said he will have to get motor and other parts replaced and sound will reduce then . I have been following up with that person from last 25 days . Sometimes he say one part have came and other is coming and then he doesn't receive my call . Is it that I have done a big mistake purchasing such a reputed brand chimney. Is this the customer service you provide to your clients . I humbly request you people to take this up seriously and get this resolved .

Ishneet Saluja
Hno 6199 sector 125 sunny enclave Kharar mohali 140301
[protected]