Elica India Complaints & Reviews

I have registered a complaint on my kitchen chimney with the Elica customer service on July 8th of 2021 the first time.
The chimney is making a weird sound & the also the normal sound had been increased which makes my family hard to use it.
And ever since that day they haven't sent a technician to me yet.
Now the customer service want to close my request without even trying to solve the issue, even after 80 days of asking me for feedback via phone calls .

CRM Id : 99_2028400
I have purchased Elica 4 burner Hob (Flexi 470 DX) and the chimney.
Hob having the issue with the one of the burner, even after switching off the knob, gas is getting leaked from the burner. I have raised complaint on the 2nd Sept. It's been 20 days, till now no one visited. Whenever I called customer service, getting same answer "Sorry sir, will escalate the issue and will arrange the technician by tomorrow".
Till now not faced this type of worst and pathetic service from any of the company.
I strongly recommend don't go for Elica products, even if they offer free product also don't take it.

Iam very much dissatisfied with elica company behaviour after 40 days of complaint and lots of calls they changed the pcb .and denied for shokers change that is also noted with pcb complaint so far .as per warranty card shows only led bulbs are not covered in warranty. And i expect to change shokers in 1 year warranty policy .it is a genuine manufacturer fault because shokers work only when chimney filters need cleaning.and usually it it is opne 10 times after installation for cleaning filters.I request you to see in the matter.
Regards
Sumit batra

I have raised a complaint 1 month before . Technician came to check and he tried everything opened the whole chimney, blower, fan . Still the sound was so loud . He talked to his head of Elica at number [protected] and even submitted videos that he made . The head of region said he will have to get motor and other parts replaced and sound will reduce then . I have been following up with that person from last 25 days . Sometimes he say one...

This is to report a serious complaint against Elica chimney model number:WD HAC 51S[protected]. Last night, at 11:30 pm ( 19Sep 2021) the glass part of the chimney(2 years old chimney- sparingly used)shattered like an explosion.(Photos attached).

The glass bits were all over the kitchen. The chimney was not even switched on at this time and neither was anything kept on the stove. I want to register a complaint and would also...

We bought elica 4 burner built in gas hob. The flame is very low for the big burner. Sometimes the auyomatic lighter doest work.
Very worst product. Wasted a lot of money on this. I suggest others to not to go with Elica. Now the burners are not working properly. To place order for the burners we were told to pay 3400 for which they are not providing any guarantee. Plz stop marketing your products. Customer service is the worst.

I have brought a Gas Stove (EXI HCT 470 DX LOTUS BK) on 8 August 2021. Form the day one I’m facing the auto ignition problem, sometimes it worked sometimes it did not. And then finally its stopped working completely. So I registered a complaint with elica Ref# CRM ID 99_2041683 on 9 September 2021 till date i have gate any response from elica. Whenever I called them to checkout the status I received the same reply from there representative that “your request is under process, technician will call you within 48 hr but I haven’t received any call from technician. When i asked them to transfer my to seniors but they are giving excuses.
This is the reason i have to register a complaint here.

I purchased spt hac touch fb 60 chimney from kamina kanpur on 7 th Sept 21 it was installed on 10 Sept 21.just after installation its auto clean system malfunctioning.i make a complaint on 11 Sept 21.technician attended complaint on 16 Sept 21 and told that PCB is defective.now it is measure fault by elica that they supplied defective chimney so please replace this chimney
My Contact no [protected]

They are charging me for the installation which is highly unprofessional
If someone buys a product from you why would he’ll pay for the installation
I would never recommend it to someone else

Gas stove is not working properly.

Hello,

We purchase a Chimney with Elica dealer I.H.B Enterprises in Bangalore on 4th Sep 2021

Got the product on 8th Sep 2021 & technician came to install on 10th Sep. While installing the product we noticed their is a damage on the body of the product.

As we saw the damage we informed the dealer who was very arrogant & said it will not be replaced with the new product but will replace the item within the product which is damage, for which we are not ok, as this is a fault from the company

Elica as a company has a policy that they will not replace the product if this is damaged & this was not informed to us while the product was purchased.

Pls see below details of the dealer by whom we have purchase the product,
I.H.B Enterprises
#290 Basement, 100 feet Ring Road, BSK 3rd Stage, Near Bajaj Showroom Near Kamakya Theater, 4th Phase, 7th Block Bangalore 560085
Contact person name K.S Prasad
Mobile - [protected]
land line[protected]

Oil is dripping within a week of cleaning. Raised a service complaint, and they gave a hefty bill with 6-month warranty.. however no solution of the oil drip.
Servicing people Made us change part telling it's defective, but actual problem not solved. It's annoying that on the name of servicing, Elica is outsourcing to external agency however the service provided is worthless and only leads to customer hassles.

I took an AMC in June by one of the service providers tied up with Elica in Greater Noida by the name of Kingston Home Services.These people have not provided us the correct AMC invoice and now my 2nd service is due, they are not even attending my request.

Not sure as to why you people have tie up with such irresponsible people who are highly unprofessional.

Please register my complain and help me with the refund of my AMC amount and help me with the Chimney servicing providers which are genuine.

Please action on my request urgently

We have purchased new Elica filterless chimney couple of weeks back But now oil dripping from the motor and falling on the cooktop everytime we are using it. Customer service is not helping to fix it instead they are telling it's expected for such filterless chimneys. So my question is if it is expected then why company has not declared it in written on the product page . Why are they selling such faulty products in the market with this issue in their knowledge. I want a solution to this bcz we have invested a heavy amount for this purchase

Very pathetic customer care as well as customer support.. Moreover, the product is so silly and hard to maintain.. and Elica is charging a hefty amount, just for services. My hob top not even completed 1-year.. but I have spent more than Rs. 2000/- for the services, which is beyond any customers capacity to bear and unfair.. Additionally, the customer care is so rigid and worst.. Don't buy such a product.. and amazon must delist their product in their store.. The OEM has to disclose the purpose of the charge if the product is under warranty.. if their product is good, then why cant they maintain 1-year terms for the products.. and the purpose of warranty.

Please see video

During Cooking the Gas stove of Elica has produced fire from the valve. This is the second time with in 2 month of the previous complaint ( Toughned glass broken automatically).

Im not getting proper response from team Elica.

Request your Support to replace/Refund the Product

Auto ignition not working

We booked for stove repair ... guy from Hyderabad came checked and said he needed to order parts ... took advance ..its been a month keepa saying parts are coming ...talks rudely and complained customer carre also still same issue...guy doesn't lift the phone half the time and talks rudely

The middle burner is having issue as when we use the small flame using sim mode it gets off and gas leaks, the other 2 burners are working fine in sim.mode but the middle one is causing issue. Please check