Elica India Complaints & Reviews

I have raised a complaint 1 month before . Technician came to check and he tried everything opened the whole chimney, blower, fan . Still the sound was so loud . He talked to his head of Elica at number [protected] and even submitted videos that he made . The head of region said he will have to get motor and other parts replaced and sound will reduce then . I have been following up with that person from last 25 days . Sometimes he say one...

This is to report a serious complaint against Elica chimney model number:WD HAC 51S[protected]. Last night, at 11:30 pm ( 19Sep 2021) the glass part of the chimney(2 years old chimney- sparingly used)shattered like an explosion.(Photos attached).

The glass bits were all over the kitchen. The chimney was not even switched on at this time and neither was anything kept on the stove. I want to register a complaint and would also...

We bought elica 4 burner built in gas hob. The flame is very low for the big burner. Sometimes the auyomatic lighter doest work.
Very worst product. Wasted a lot of money on this. I suggest others to not to go with Elica. Now the burners are not working properly. To place order for the burners we were told to pay 3400 for which they are not providing any guarantee. Plz stop marketing your products. Customer service is the worst....

I have brought a Gas Stove (EXI HCT 470 DX LOTUS BK) on 8 August 2021. Form the day one I’m facing the auto ignition problem, sometimes it worked sometimes it did not. And then finally its stopped working completely. So I registered a complaint with elica Ref# CRM ID 99_2041683 on 9 September 2021 till date i have gate any response from elica. Whenever I called them to checkout the status I received the same reply from there representative...

I purchased spt hac touch fb 60 chimney from kamina kanpur on 7 th Sept 21 it was installed on 10 Sept 21.just after installation its auto clean system malfunctioning.i make a complaint on 11 Sept 21.technician attended complaint on 16 Sept 21 and told that PCB is defective.now it is measure fault by elica that they supplied defective chimney so please replace this chimney
My Contact no [protected]...

They are charging me for the installation which is highly unprofessional
If someone buys a product from you why would he’ll pay for the installation
I would never recommend it to someone else...

Gas stove is not working properly....

Hello,

We purchase a Chimney with Elica dealer I.H.B Enterprises in Bangalore on 4th Sep 2021

Got the product on 8th Sep 2021 & technician came to install on 10th Sep. While installing the product we noticed their is a damage on the body of the product.

As we saw the damage we informed the dealer who was very arrogant & said it will not be replaced with the new product but will replace the item...

Oil is dripping within a week of cleaning. Raised a service complaint, and they gave a hefty bill with 6-month warranty.. however no solution of the oil drip.
Servicing people Made us change part telling it's defective, but actual problem not solved. It's annoying that on the name of servicing, Elica is outsourcing to external agency however the service provided is worthless and only leads to customer hassles....

I took an AMC in June by one of the service providers tied up with Elica in Greater Noida by the name of Kingston Home Services.These people have not provided us the correct AMC invoice and now my 2nd service is due, they are not even attending my request.

Not sure as to why you people have tie up with such irresponsible people who are highly unprofessional.

Please register my complain and help me with the refund...

We have purchased new Elica filterless chimney couple of weeks back But now oil dripping from the motor and falling on the cooktop everytime we are using it. Customer service is not helping to fix it instead they are telling it's expected for such filterless chimneys. So my question is if it is expected then why company has not declared it in written on the product page . Why are they selling such faulty products in the market with this issue...

Very pathetic customer care as well as customer support.. Moreover, the product is so silly and hard to maintain.. and Elica is charging a hefty amount, just for services. My hob top not even completed 1-year.. but I have spent more than Rs. 2000/- for the services, which is beyond any customers capacity to bear and unfair.. Additionally, the customer care is so rigid and worst.. Don't buy such a product.. and amazon must delist their product...

Please see video...

During Cooking the Gas stove of Elica has produced fire from the valve. This is the second time with in 2 month of the previous complaint ( Toughned glass broken automatically).

Im not getting proper response from team Elica.

Request your Support to replace/Refund the Product...

Auto ignition not working...

We booked for stove repair ... guy from Hyderabad came checked and said he needed to order parts ... took advance ..its been a month keepa saying parts are coming ...talks rudely and complained customer carre also still same issue...guy doesn't lift the phone half the time and talks rudely...

The middle burner is having issue as when we use the small flame using sim mode it gets off and gas leaks, the other 2 burners are working fine in sim.mode but the middle one is causing issue. Please check...

I have bough elica chimney in Oct 2020 which is under warranty.
This chimney is not getting switched on.
Please get it attended on priority...

Hello Team

I have bought 2 chimneys for my home last month and one is running perfectly fine and second one is giving lot of trouble as sound of chimney is so high that I can't listen to anything while it is on . Please send someone to check the same

Regards
Ishneet Saluja
[protected]
Hno 6199 sector 125 sunny enclave Kharar mohali 140301...

I bought a Elica 4 burner gas stove 694 CT VETRO 2J (TKN CROWN DT AI SERIES)on 23rd Jan 2021. The auto ignition for one of the burners was faulty from Day 1.

After multiple visits by ill-informed technicians, who first refused to acknowledge any problem and finally ended up changing the auto ignition unit last month.

Since last week auto ignition is again not working. Have been asking to replace the entire unit...