[Resolved] Elica — Cooktop issue

Megha.28

Sep 14, 2022

Address:	ELICA
Website:	WWW.elicaindia.com

We are facing the issue with burners, they are under 2year warranty and the company technicians are not able to solve our issue over and above We have to pay visitation charges. So many times we have complained in the customer care evedytime they say that issue will be resolved permanently but nothing happens and we have to keep on giving them visitatio fees. If the product is faulty they are not ready to replace the burners also. We have to keep pressing the ignition button to light the burner and it takes time thereby wasting gas in this process and now both the burners have started bur ing on low flames no matter how many times u move the knob

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Oct 17, 2022

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2022

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]