Elica India Complaints & Reviews

Mr name is Fernandes, I bought a new Chimney from Elica in August 22. As work in the house was not done in August, we opened the box in September when the installation person came to check on it.

The front part was damaged.. They said to call the Service Centre and lodge a complaint. We did the same on October 20th and they said it will get done after Diwali.

I have been following up since then but they do not respond or tell me to wait till the part comes. They say they will call back. but never a call comes back

Very dissapointed with the service from Elica. Its the first time i bought an Elica product.

I am still waiting for the part to come so i can install the chimney

Invoice no - SDEG-84582 DTD 18.8.2022

Elica 90 cm 1425 m3/hr Auto Clean Chimney (WD TBF HAC
90 MS NERO, 2 Baffle Filters, Touch + Motion Sensor
Control, Black) | B07XDVDL9B ( B07XDVDL9B )
HSN:84146000

First there was problem with baffles and now the power supply is totally out.it seems there is problem with the main power pcb.Now only after about 14 months serious problems of pcb failure are happening which proves that poor quality components have been used.This is not expected of a reputed company like elica
I request you to please look into this matter and ensure quality products are sold to the customers

SDEG-84582 dtd 18.8.2021 - order id

Elica 90 cm 1425 m3/hr Auto Clean Chimney (WD TBF HAC
90 MS NERO, 2 Baffle Filters, Touch + Motion Sensor
Control, Black) | B07XDVDL9B ( B07XDVDL9B )
HSN:84146000

First there was problem with baffles and now the power supply is totally out.it seems there is problem with the main power pcb.Now only after about 14 months serious problems of pcb failure are happening which proves that poor quality components have been used.This is not expected of a reputed company like elica
I request you to please look into this matter and ensure quality products are sold to the customers

I registered complaint before 6 moths for ignition issue after that technician said that part is pending, now after 6 moths part is still pending .
now customer care said that your warranty is void so you have to pay for same.
so we are facing issue.

Elica auto clean chimney has stopped working all of a sudden.
Product was purchased on[protected] through Amazon.
It was delivered to my home address as follows:
V. A. Lakshmiprasad
183-Velamakandrigai,
Pennalurpet
Uthukottai
Thiruvallur district
Tamilnadu - 602026
Order number:
[protected]

I had to get my ellica stove knob changed and there was a service charge of Rs. 413 forced.

We are facing the issue with burners, they are under 2year warranty and the company technicians are not able to solve our issue over and above We have to pay visitation charges. So many times we have complained in the customer care evedytime they say that issue will be resolved permanently but nothing happens and we have to keep on giving them visitatio fees. If the product is faulty they are not ready to replace the burners also. We have...

I brought 3 burner gas stove on 18 Jun 2022.
Gas lickeage from one burner nob.

I bought a hob from Elica a year ago but now the burners are not working and if you call the customer care they would register the complaint. The problem with the hob burner's outer ring is not working and there is a leakage. I have asked them to ship the outer ring to my address but all I get is a call from their executive asking if they can visit and just to see the hob he charges 450 and to service the hob which is an hour's job he charges 1000 which is ridiculously expensive for an hour's work, but all I need is the outer ring that I need to place on burner. I'm neither getting a call back from their service team nor it's getting the spare via courier. They have a monopoly that their spares are not available anywhere out in the market nor their portal to order a spare works

I bought Elica's hob (Gas Stove) from Vijay Sales on 15 Sep 2020. With some personal reasons, I got the hob installed on February 13, 2021. From the same day, hob spark and flame had trouble. Through Vijay Sales, I complained several times. But till now the problem of Spark and Flame has not been solved by the Elica company. Every time the technician comes and gives the statement that there will be no problem from now on.

I request that either the Elica company should solve my problem or change my hob and give it a new hob.

All supporting documents attached for your kind consideration and favorable action.

Product Make & Model - ELICA HOB PRO FB MFC 4B 91 DX FFD

I am using Elica Built in Hob and chimney purchased on Aug-2020. The burner rings have shrunken. Gas is leaking from the sides and flame is coming from sides. After a year this problem started. The quality of the burner is very poor.
Called Customer Care. They said product is out of warranty and I have to pay visiting charge and replacing the burners. Total cost of the burners are more than 7K. Which is very expensive compared to the actual cost of the Hob which is only 12K in the market.
Customer care is not ready to log a complaint against the product. They are ready to raise service request only. Called two time and both the times they disconnected the call while talking. Very poor customer service with Elica.

Hello Team,

I fail to understand do you sell the product only to give hardtime to customers?

Ticket raised 3 days back no resolution till date.

Please note:

1st Aug - Ticket raised as my ignition is not functional
2nd Aug - Got a call from the engineer, he said he will visit today but no see
3rd Aug - Called the same guy again but he said that another person has now got assigned to this ticket. Got a call from Fatima she said that someone will visit today but no see
4th Aug - Received a mesaage in the morning that the ticket is auto closed.. And to my surprise it is not even resolved. Called the customer servive they mentioned that ticket is in pending state and no engineer is assigned. He said today is the last day of 48 hrs so someone would surely come. Also adviced to send email to this address.

Will i get a resolution on this? Or should i stop cooking and start buying food from zomato? Or should i throw elica and just purchase another product? Too frustrated as elica has given me hardtimes since the time i purvhased the product..

Customer must definetly consider customer servive before purchasing from Elica.

Also too my surprise your call center engineers are not even scared of any escalations, well i guess thats because they know that management hardly cares about customer satisfaction.

Even after email being sent it got transfered to delhi and they called for new installation, i mean really what are you doing????

Help resolve at the earliest please.

Hi,

We have ordered a Elica 4 burner hob with BRASS burners on Amazon. We have received the WRONG PRODUCT 3 TIMES!!!

First time I received an open piece and 3 out of 4 brass burners were missing.

I ordered a replacement. Next time I was sent a lower model with black aluminium burners instead of brass burners.

I asked a replacement again and this time too for the wrong product.

Please help fix this at the earliest and provide us with the model that we have ordered.

This is causing immense inconvenience. See the attached for details.

This is the complaint number given but no action done.
Thank you for calling Elica India. Your CRM ID is 99_2648969. We will resolve your issue soon.

Regards
Shiv Agarwal

Hi Team,

Hope you are doing well. I would like to bring into notice regarding the complaint that I have raised two times, but still not fixed.

Reported the initial issue that Chimney is not getting power ON on 20th July 2022 with CRM ID is 99_2622685 For which the technician without visiting the ticket is closed.
Raised the 2nd complaint on 22th July 2022 with CRM ID is 99_2630559 For which the technician...

We purchased a 4 burner gas top and chimney from Elica Expecting good products and services..
but in turn the gas stove started giving us trouble in less than 3 months, first one burner stopped working and now 3 out of 4 burners and even knobs are not working.
the service is slow that no one would turn up even after 1 month
if they come too they will tap on stove to make it work and wont change anything at all... even though we show the problem, they do service like local stove cleaners and from next day the same issue persists.
we faced a hazardous experience too because they didnt fix it properly

Hi Team,

Hope you are doing well. I would like to bring into notice regarding the complaint that I have raised multiple times, but still not fixed.

- Reported the initial issue that Chimney is making too much noise while operating on 4th July 2022 with CRM ID is 99_2588617. For which the technician called after 2days - on 6th July 2022 came for a visit and inspection. The technician asked to change the Rotor and the outlet exhaust pipe. Then on 7th July 2022 one of the senior technician came for a visit and said that Rotor is working fine and needs to change the complete set of 10ft aluminium exhaust pipe and it will resolve the issue. Hence, he did change the required pipe and the chimney sound was reduced. I also paid him a total of 1600-Rs, also attaching the receipt which was provided to me.

- Now after 1week i.e. on 16th July 2022 the same problem again started for which I raised the complaint again with CRM ID as 99_2615361. And now none of the technicians have contacted me for the last 2days.

The request 99_2595331 which I raised before 15 days ago and it is still not resolved. Why ???

The resolution is the replacement of burner. Technician asked us they ( elica ) needs to order the burner as they don't hold the stock .. funny but ridiculous excuse.

If you dont have enough spare-parts for your service request please close the company. Local venders are good enough.

I need resolution of my request as we are unable to cook the food.

The product is in warranty.

My number is [protected]

Elica service center is closing the complaint repeatedly without any resolution.

I have bought Elica Vetro Glass Top 3 Burner Gas Stove (703 CT VETRO BLK)
From Amazon on 31/10/2020

OrderID:[protected]

To below address
Maya
Nirmal House
Arakkunnam PO
Ernakulam -682313
Kerala, India

Currently one of the burner(Right One) has low flame when compared to others and also this is the biggest burner of all.

Kindly sent...

I have brought Elica Dish Washer and when I switch on the machine, it is bringing down the entire power in the room. I have not used it even once after I bough it. Whenever I I raised the complaint, they are closing the case as it is resolved without even contacting me. I am really tired of calling them and raising my BP. If there is any one who can help me on this, I am really thankful to them.