Elica India Complaints & Reviews

I have purchased a ellica chimney. Due to PCB Issue the chimney stopped working. I filed a complain on 8 Jan 21 But No-one addressed to this problem. Its been one and half month since i filed this complain.

Shubham Delhi Exe. no [protected], Everytime he saying Wait For 24 Hrs

@Elica_India CRM 99_1670433
#Fraudcompany...

I ordered a chimney from elica through Amazon. My kitchen is very easy to install the ducting pipe aluminium required is very less as there is already a exhaust fan hole immediately over the stove almost parallel to the top end of the chimney. But he is asking me to put a new hole on the top saying the chimney will reverse flow the smoke if the exhaust pipe is near and I don't understand the logic and science of it and I feel he is just fooling...

Dear Team,
I logged a complaint for my gas stove burner, till now no one visited to my house. I have received a message and call from kolkata on 29th Jan'20. I have the call recording and message, But till now it's pending, the worst service center I never seen in my life at Berhampur, Orissa....

Built in hob needs servicing and may be placement of all burners /knobs.

SKSethi [protected]
[protected]...

Request for change of charcoal filter of our Elica chimney....

Complaint no: CRM ID 99_1681327
All the 4 burners are gone in 1.5 yrs. It's been a month I have raised complaint and still the status of the complaint seems 'order placed' as said by your customer executive. Every time CS says your complaint has been escalated. Where is the escalation?? what you do by escalating?! Are you interested in only selling new products?! What about service of existing customers. If the basic part of the stove...

I purchased elica four burner glass top 5 months back but cooking time is more, till today thrice technicians came they said no problem at all...but really horrible experience while cooking, it takes half an hour fr cooking white rice, is there any possibility can i get exchage this stove......

We have purchased Elica chimney 4 years back and now we have an issue regarding chimney . the chimney is not working even though the power supply is available . Not even light of chimney is working .hope we get an immediate response ....

I had purchased elica dishwasher in June end. On January 18th 2021, It started giving error code on panel on and off. I called elica customer service and fixed .Swevice person came two times in a week of span.
First he told me may be inlate valve is not working then next day capacitor is not working .Finally he opened dishwasher and said motor needs to be replaced. It been more than 2 weeks but problem is not resolved. Poor customer...

Case id: 1487348
One of the worst customer care..My gas hob, 2 burners are not working properly, and burner needs to be replaced. I have raised the issue in the month of September 2020. They said, burners will be replaced in free of cost as Brass burner has life time warranty. But they said due to covid burner is not available in stock, so it will come in month of October, followed up in October they said it will come in November,...

I have bought elica Island chimney two weeks ago from industrial area phase 2 chandigarh from S.R. Enterprise from Mr. Raghav, he was going to provide me installation in between 2 to 3 days but now its been two weeks and they came tomorrow and ask for advance 500 rupees for installation and after that today after 10 phone calls they came and till now they are not capable of installing my chimney
I am totally fed up of this service...

Several times complaint has been made to cc but after two to three days, same problem occurs again and no one listens to the problem.
Turno 654 ct dt
verto
ck19227705...

We purchased above product on 17 May 2019 but since beginning there was a problem with the ignition and flames. During the guarantee period we were promised that the ignition switch will be replacedbut not changed. Now after the guaranty period the self ignition of left big burner is not working and the technician confirmed that ignition switch should be changed. Since it is a problem from beginning it should be replaced by Elica as promised....

Not litting automatically. Attand the complaint immedeately...

I had visited the so called authorized dealer for ELICA called ELICA - S B INNOVATION on 6th Jan 2021, to enquire about a chimney. He didn't told anything about the offers on the product, such as free installation kit which was suppose to be provided and also quoted a price which was more than mentioned in the list. When checked he tells that price has been recently updated, so its not in the list.

I had been to the store on...

I had contacted elica toll free customer care number for the chimney bulb repair, they sent their technician, he changed the bulb and charged 260 rs along with visiting charges of 250 rs, total 510 rs.He didn't give me any receipt for the same and took only cash from me.on the next day, newly fitted bulb was fused so called him again, but he didn't came, also not responding to call also, contacted toll free number again and again but they...

The worst ever service I’ve ever experienced. The customer service person is intentionally cutting the call . The technician didn’t visit even after 3 weeks of complaining. Please remember gas stove is not an easy thing to play with....

I have logged two complaints in the past month. 1st complaint was 25 December - 99_1645416 It was closed without solution. Second complaint - 99_1663677. Im still waiting for call back.

Worst customer service, do not buy product.

99_1645416
99_1663677

Are the complaint numbers...

I purchased a cooktop with chimney from Elica in hyderabad in the month of November 2020. After installation we started facing issues with the cook up forming rust and all the stands bent in a way it's hard to place vessels on the cook top for cooking. Raised a complaint with Elica on december 4th 2020 and haven't had any response from them other than case getting closed without any information provided....

I have ordered a chimney In elica showroom on November. But still I am yet to receive the product. The shopkeeper continuous lieing to us and now he is telling he will not deliver neither he will give back the money. I have paid full amount in advance for that they are just playing. Awesome service definitely I will go to consumer court....