Faber Complaints & Reviews

A part of the dishwasher was ordered two months ago as it was damaged and even know we are constantly being told that they are still waiting for the part to arrive and not sure when it will. We are unable to use the machine since two months. I sent an email for an update and the response was "part has been ordered and it will take some time". So, not sure how long and no proper empathy. We might have to throw the machine and buy a new one...

Dear sir

I am from vijayawada, name is HEMACHANDRA .P
In vijayawada Image marketing Agencies as a Faber Dealer. I purchased A new Faber Hood Dazzle Bldc Hcsc Fl Bk in 90 model on 29/04/2026 at 07:30 evening, Invoice number is Fl -0135, Rs amount 27, 300 only. After amount paid they said item is not available, I asked him a big showroom in M G main road vijayawada why, they said to me Goodam is another place we will...

Gas stove nozzle is broken and Gas is leaking. Need to new nozzle to fix it.
Rubber below glass top is also loosen up need to change it....

Dear Faber Escalation / Senior Management Team,

This email is to formally escalate and record my extreme dissatisfaction with Faber’s unacceptable service failure and complete lack of response for my registered complaint #KAR[protected], which has been pending without resolution for over three weeks despite multiple follow‑ups.

Let me be very clear:
My Faber chimney stopped working within just...

The hob is not working, the issues
1. One burner out of three not working
2. The auto ignition is not working
Purchase date: 17th Aug 2024
One technician visited on 08 April, 2025,
Took money rs 200/-
and said he will retire it, need another 200/-
Took some of it's part, after that never come back. My mother tried to call him he didn't respond.
Today when I call someone from service...

We bought a Faber chimney in March 2025, got it installed in May and had used it for a month or two before it stopped working. We contacted Faber support (Santoshi Enterprises Dehradun) several and numerous times. They came and mentioned that it needs a motor replacement. We waited for almost 2 months. They kept saying that they have not received the motor and can't fix it. Which motor in India takes 2 months to come? This was utterly ridiculous....

I have booked a service request in 16/10/2025.for my 4 burner cook top.have not received any professional inspite of calling daily and complaint being put on priority and escalation....

I bought Faber pluto 60 chimney from flipkart on 13/04/25 but they delivered a defective chimney they also offered a free of cost installation which flipkart never honored and I end up paying for that too delayed the installation deliberately to evade the return period of 7 days then chimney is making terrible unpleasant noise a big inconvenience while cooking but despite complaint BAN[protected] and regular follow up they are not interested...

I purchased Faber Cook top with model number B081TJ29BR on[protected] through Amazon portal.
Initial year was a big issue where we could not find the right service centre and getting the service is a very big hectic job. Model is such that you cant deep clean the cooktop. If something gets spilled it cant be deep cleaned even by the service person. For these 4 years than the stove cost I paid the service charge more. If milk gets...

I am writing to express my extreme disappointment and frustration with the service I have received regarding a brand new kitchen chimney I purchased. This chimney, which includes an LPG gas leakage detection safety feature, has been non-functional since the day of installation.

Despite my repeated attempts to resolve this critical safety issue, I have encountered significant negligence and unacceptable behavior from your customer...

We bought a Faber Hood - Primus Plus (Chimney) on 22Dec2022. It suddenly stopped working and registered a complaint over phone on 12th May 2025. They not even provided us the service request number.
A service engineer (Sudharshan) visited on 14th May25. After inspection, he found the motor was not working and said, the motor needs to be replaced with new one.
Since, it is under warranty, he took the photo of invoice...

I had purchased the Faber Cook stop stove of above modelIn VIjayawada shop name Image Marketing Agencies, Vijayawda, bunder road, beside manorama hotel Contact number([protected], [protected]) i had purchased on December 4th 2024 after that product has been Installed in Kothagudem after using for 2 months i got problem that out of 4 burners one bIg burner is noot working i called to a store but they were telling that there will charge for...

I had registered for a service request with this number [protected] through WhatsApp on 23 Jan explaining that the faber cooktop that we had order through Amazon, as not working properly. Of 4 burners 3 were not working properly.
I got call from them after 5 hours, and on the call I explained the situation and was told the technician will come after 4 days. Which meant we could only cook with just burner for 4 days. Nonetheless I...

Dear Faber Customer Support,

I hope this email finds you well. I am writing to formally request a refund for my Faber chimney, as the issue I have repeatedly reported remains unresolved despite multiple complaints.

The problem persists: oil does not collect in the oil collection tray but instead drips from the nuts and sides of the chimney. This defect has caused significant inconvenience, and despite several service requests, no effective resolution has been provided.

I have raised complaints on the following dates:
• August 6, 2024
• September 19, 2024
• October 10, 2024
• December 6, 2024
• February 2, 2025

Despite my patience and multiple follow-ups, the issue remains unresolved. I kindly request a full refund for the product as it is not functioning as intended and causing continued inconvenience. If a refund is not possible, I request an immediate replacement with a fully functional unit.

Please treat this matter as urgent and respond at the earliest. I look forward to your prompt resolution.

Customer Details:
• Name: Vivek Kalia
• Contact Number: [protected]
• Product Details: chimney serial no B24capl00351, 90 cm bldc motor.
Purchased on 28/06/2024 from amazon india.
• Address: vpo chintpurni, tehsil amb, distt. Una, hp, 177110

Thank you for your cooperation.

Dear Faber Team,

I purchased a Faber gas stove approximately a year ago, and I have been facing repeated issues with the burners not working properly. Despite lodging multiple complaints, there has been no resolution. The technicians assigned to the issue have not responded to my calls, which is deeply disappointing.

Over the last two days, my household has been unable to cook food due to this problem, causing...

We have Purchased Faber company chimney on 01/11/2023.The chimney was installed following all provided guidelines, and I ensured regular maintenance as recommended by Faber. But on 11/11/2024 it's unexpectedly burst and caused extensive damage to my kitchen. Due to this incident, not only was the chimney destroyed the surrounding area including our kitchen tiles also damaged.
This incident not only caused significant property damage but also posed a severe risk to the safety of my family.
After this incident in the same day We have raised the complaint regarding this through watsapp which is suggested from customer care number available in google.also mail sent to "ks-customercare.[protected]@franke.com" .Also we reached out customer care through [protected] .and reached out nearest service center. Service boy visited but he not gave proper response for the incident. Post that we tried many time to connect with customer care but they are keeping on giving time line for the next day again if we call next day they will postpone to next day of the day. When we call and start ask for the update they used to say will call you back in sometime but till today we haven't recived any call from customer care. They are not responding properly at all.
We also visited nearest branch and informed the management regards the incident many times. But they haven't pleased the things and response for the incident . I need immediate revert and response regarding this incident .

The third party (Sri Ram enterprises, owner Prem) service guy came and took the motor of the Faber Chimney on August 22nd and until now they are not responding.
Our LTW: BLR17318976
They said the motor has to be replaced.
It's been 10 weeks but no response from your third-party service. (Sri RAM Enterprises).
They are so irresponsible and do not update at all.
When we called them, they used to say New Motor is on the way from Head Office Pune (Faber company).
Again, they told head office had sent wrong motor, and we requested to send correct one.
last week they told your new motor has come and we will come and replace.
On Wednesday they came and bought the old motor, when we asked where the new motor is they said, parts are replaced.
Then we asked for these two months you are saying new motor would be coming from head office and now you are saying same old motor, we asked what is going on and he could not speak and told that he will share his manager number but now he is not picking up the calls.
These third party (Sri Ram Enterprises, owner Prem) has been cheating the customers, they are keeping the original new motor which was sent by the Faber company from head office and giving duplicate parts.

Please take immediate action on this third party from Faber and request to fix it earliest.

Kindly check with them and please request them to fix the Faber chimney at the earliest.

Regards,
Kishore.

I am Nandakumar from Guruvayur, Thrissur, Kerala.
I have raised a complaint on 24th july 2024 for my Faber chimney, motor stopped working. The item was purchased on DEC.2016.
Your service engineer from thrissur visited my place after a week. He informed me your motor has to come from Faber Pune and it will take time.On 24th my Ref no.is COC[protected] from franke faber india pvt ltd.. Till today there is no information about the motor or a call from Franke faber. 4 times I have given complaint on Email but they say they have given my complaint to higher ups to look into the matter. Last complaint was given on 5th of September. But they are mum.
MY address is
S. B. Nandakumar,
Sopanam, Perumpilavil Road,
Guruvayur, Thrissur Dist.
Kerala-680101.
Mob no [protected].
I want to know when you are going to fix the motor in the chimney.
Please see to the matter.

I have purchased a Cook top stove belongs to FABER company from Bajaj electronics, Tiruoati, Andhra Pradesh. From the day of installation, two Burnals are not working properly. Technician came and noticed the problem and told some parts to be replaced. He never turned again to rectify the issue and inspite of our repeated calks nothing has happened. Many times my self and my wife tried to contact the customer care, but all our efforts to rectify our issue were fruitful. Iam totally dissatisfied with the type of service extended here. Pls correct it and rectify our issue immediately or else Iam constrained to proceed to next higher levels

**Order Details:**
- **Order Number:** 0D[protected]
- **Product:** FABER FFSD 6PR 12S Neo Black Free Standing 12 Place Settings
Dishwasher
- **Order Date:** 16th May 2024
- **Received Date:** 20th May

**Issue Details:**
- After receiving the dishwasher on 22nd May and having a demonstration, I used it for the first time at night to clean the vessels.
- The next morning,...