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3.1
Updated: Dec 15, 2025
Complaints 627
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364
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Elica India reviews & complaints page 16

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C
Chandrasekhar Menon
from Powai, Maharashtra
Dec 7, 2020
Resolved
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Address: G-403, Earth Allyssum, Opp. Siddheshwar Krishna, TP No.4, Canal Road, Bhayli, Vadodara.

I had booked a Elica chimney Model ELC10103 Glace Trim TC3V 60 CM NERO on 28.10.2020 from your authorized dealer Darshan Hardware, , O.P. Road, Vadodara and the same was delivered to me on 9.11.2020. However, when the same was installed by your engineer, it was found that the motor is damaged and a replacement was booked on the same date. In spite of my repeated followups the chimney has not been replaced uptil now and my work is badly held up. The reply given by the dealer is not satisfactory as they say that the above model is not available in the company. It is more than 40 days since the order was placed and I am still waiting for the above product. This is not acceptable and not expected of a company of repute like Elica. I want immediate replacement of the chimney. Request early action and please instruct Darshan Hardware to arrange the same on priority.
- Chandrasekhar Menon
Aug 7, 2021
Complaint marked as Resolved 
Elica India customer support has been notified about the posted complaint.
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Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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    M
    monaalways
    from Mumbai, Maharashtra
    Dec 3, 2020
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    Address: B-702, Mayfair Sonata Greens, Vikhroli (W)

    We purchased Elica Hobb and Chimney 2.5 years back. Within a year all 3 burners are damaged. Since a year none of the service agencies have either repaired or replaced the burners. All our utensils are getting blackened from the bottom. The flame is extremely high and causes difficulty in cooking.

    It's been 6 months of chasing them to replace the same however, now the burners have been discontinued by the company and they are asking for exorbitant costs (Rs. 3500/- per burner for smaller ones and over 5000 for the bigger one, almost as good as buying a new unit) for changing them.

    The company has no responsibility and the service centers are fraud companies.

    DO NOT buy Elica products.
    Elica India customer support has been notified about the posted complaint.
    Verified Support
    Dec 04, 2020
    Elica India Customer Care's response     Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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      V
      Vincy Anish
      Nov 26, 2020
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      Resolved

      I had purchased a elica cook top on 25th August 2020 and on using the same I notice 2 burners are not working properly.
      The flame is very less and when decreasing the flame the gas turns off.

      I had raised a complaint on 23rd November and had also mentioned it urgent. Your associates had mentioned the techcian will visit asap but till today no one has called or visited. I call the Customer care daily and I get the same reply that technician will come asap

      Kindlu look into the matter and arrange for the technician ASAP

      Regards
      Vijay doshi
      [protected]
      Aug 10, 2021
      Complaint marked as Resolved 
      Elica India customer support has been notified about the posted complaint.
      Verified Support
      Dec 04, 2020
      Elica India Customer Care's response       Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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        M
        Milind Bhimte
        Nov 25, 2020
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        Hello Elica,

        We have purchase Elica 4 burners gas stove. In this gas stove there is a manufacturer defect, the burner positions are not correct. The larger burner should be present in left in front row. It is present in 2nd row left corner. Due to which chappties and rotis are not cooked properly .The larger burner should be present in front. As it is a manufacturer defect . Could you please replace the 4 burnersGas stove as soon as possible.

        Thanks and regards,
        Milind Bhimte
        Elica India customer support has been notified about the posted complaint.
        Nov 28, 2020
        Updated by Milind Bhimte         Could you please provide update on this.
        View replies
        Could you please provide us on update.
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          J
          Jameelkhaleel
          Nov 22, 2020
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          Address: No 2 6th cross lingrajpuram bengaluru 84

          I have purchased the above product along with GAS HOB on 2nd Nov 2020. The technician visited to install on 12 nov when it was open it was defective then we call the dealer SG ENTRRPRISES and requested to replace then he told me thst it will take 10 days duento depavali holidays now its more.tha 10 days when i called the dealer he told.me i will call you and disconnected the phone.

          This kind of dealera will spoil the name of the company.

          The full addres
          SG ENTERPRISES
          Vasavi avenue jaynagar 5th block
          Bengaluru 560041
          Mobile [protected] Ramesh
          Elica India customer support has been notified about the posted complaint.
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            O
            Omesh77
            Nov 16, 2020
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            I raised a complaint for elica chimney repair on 16 Oct 2020 and service engineer visited me on 19 Oct 2020 to diagnose the issue. He diagnosed that Chimney motor and capacitor need to be replaced. He told motor will be ordered from Pune and would take about 10-12 days to arrive at Chandigarh. I contacted customer care after 1 week and then 2 weeks and motor was still not dispatched stating that it is out of stock. I asked to at least give accurate idea of when motor will be available. The customer care agent said that he would arrange callback from service department to provide this information. The call back was not received and still after another 2 weeks I called and motor is still not dispatched from Pune and no dates are provided.

            So a month has gone by without the chimney being repaired and no date is provided. If some Elica company rep is looking at this, can you help with this urgently.
            Elica India customer support has been notified about the posted complaint.
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              H
              hatrixhari
              Nov 15, 2020
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              For past 2 weeks i had contacted elica customer services but still no technician is provided to install the chimney. I was frustrated about your service . My CRM ID is 99_1563462, pls do the needful .
              Elica India customer support has been notified about the posted complaint.
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                M
                Monalisa Rath
                Nov 11, 2020
                Resolved
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                Resolved

                Website: Www.elicaindia.com

                I have purchased a elica chimney. Wanted installation of the product. I am calling customer care but not getting any call back or any reference for follow up. No body showed up, its been 10 days i have requested installation.
                Aug 12, 2021
                Complaint marked as Resolved 
                Elica India customer support has been notified about the posted complaint.
                Verified Support
                Nov 12, 2020
                Elica India Customer Care's response                 Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                  S
                  Smruti Bej
                  Nov 7, 2020
                  Resolved
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                  Resolved

                  Address: Panikoili, jajpur, odisha. 755043

                  I purchase elica chimney 30/10/20.No one visit my home to install the chimney.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Elica India customer support has been notified about the posted complaint.
                  View replies
                  Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                    J
                    jppp
                    Nov 7, 2020
                    Resolved
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                    Resolved

                    Address: Pradeep J P. HOUSE No 162 Vysakham PrasanthiNagar Road 4. Edappally kochi 682024

                    Reg.No WYG 20148850
                    The knob of the big burner( not Jumbo) is very tight. Sometimes it is not possible to switch off the burner. We have to switch off the gas regulator instead. Hence it is now not possible to use the cook top itself. I had bought this cook top only about 2 to 3 weeks back. From the beginning itself, the knob is very tight . Now it has become very difficult. Pl do the needful immediately.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Elica India customer support has been notified about the posted complaint.
                    View replies
                    Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                    Reply
                    Dear Customer,

                    Greetings from Elica India.

                    With Ref to your telecom communication with our service team technician visit is been organised.

                    Thank you Elica India
                    [protected]
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                      A
                      Ajay Dhanju
                      Nov 6, 2020
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                      Resolved

                      CRM ID 99_1562034 :: Horrible Experience with Elica

                      CRM ID 99_1562034
                      I registered a complaint with Elica on the 4th of Nov till now I haven't received any call from any technician. Do you have a TAT or timeline for customer complaints or just customers waiting for resolution.

                      I haven't expected from Elica.

                      Help with quick resolution please....
                      Helpful
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                      S
                      SatishK1987
                      from Hyderabad, Telangana
                      Nov 5, 2020
                      Resolved
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                      Address: One city, Kukatpally, Hyderabad

                      Hi, I have purchased hob and chimney from Elica store last month and raise a request for installation. But no one came for installation so far. It is been more than a week and appliances are still not installed. I never thought the service from elica would be this slow.

                      tracking numbers for my request :

                      99_1547184
                      99_1547179
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Elica India customer support has been notified about the posted complaint.
                      View replies
                      I have called customer care thrice already.
                      Reply
                      Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                      Reply
                      Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                        B
                        Bhupendra gocher
                        Nov 5, 2020
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                        Address: 19 arjun colony near tilak school canal road borkhera kota rajasthan

                        I m purchase before 5 days a new elica chimney but it make noice like a cooler
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Elica India customer support has been notified about the posted complaint.
                        View replies
                        Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                        Reply
                        Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                        Reply
                        Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                        Reply
                        Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                          P
                          Powrush
                          from Mumbai, Maharashtra
                          Nov 4, 2020
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                          Address: Tata Co-op Hsg Society, Bldg 1B/33, 8 Floor, Parel, J Bhatankar Road

                          Please note that my elica hobbs was serviced in August 2020 by Globus company and was charged Rs 1100. Today again the man has come to check and once again it is all rusted and needs servicing. I do not understand that every 2 months I have to service and pay this amount. This guy says he is not from Globus but another company. This is totally unacceptable.
                          Elica India customer support has been notified about the posted complaint.
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                          Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                          Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                          Reply
                          Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                          Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                            A
                            Ajay Dhanju
                            Nov 4, 2020
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                            Resolved

                            Address: Village Gidranwali Sirsa 125055

                            Chimney is creating issue with in 3 month huge sound while operating so would you align some technician so that he can visit and check

                            Contact me : [protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Elica India customer support has been notified about the posted complaint.
                            View replies
                            Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                            Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                              R
                              Rajkumar Sontakke
                              Oct 30, 2020
                              Oct 28, 2025
                              This thread was updated on Oct 28, 2025
                              Resolved
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                              Resolved

                              Address: Ravet , kiwale, pimpri chinchawad
                              Website: bad quality Elica hob cook top

                              I have brought ELICA 60 cm 3 burner Hob top cook top, in June 2019.
                              Till date, the service executive have visited 5 times for multiple issues.
                              also it cost 300 for every visit. Now the one burner and knob of cook top is completely stopped working. the flame of other two is also very low. It mandatory need cleaning by professional every month. The worst product I have brought from elica. Please provide exchange of this bad quality cook top.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Elica India customer support has been notified about the posted complaint.
                              Oct 28, 2025
                              Updated by Rajkumar Sontakke                               Dear Elica India Team,

                              I am requesting a technician visit for my ELICA 60 cm 3 burner hob cooktop (purchased June 2019, CRM ID: MHE[protected] at Flat No. D-111, Lotus Laxmi-2, SR NO. 40/1/4, Lotus laxmi Road, Kiwale 412101.

                              Despite five service visits (each costing ₹500), one burner and knob have stopped working and the flames on the other two are weak. The cooktop requires frequent cleaning and has been highly disappointing.

                              Please arrange a technician visit and consider exchanging this product due to ongoing issues.

                              You can reach me at [protected]@gmail.com or +91 [protected].
                              View replies
                              Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                                P
                                pratikdas32
                                from Bhubaneshwar, Odisha
                                Oct 30, 2020
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                                Resolved

                                Hello Team,

                                Its a kind request to ask your technician to quickly install the Chimney. Its a birthday gift for my grandmom, i hope you will too understand the situation & try your best.
                                Crm Id- 99_1551400

                                Thank you
                                Pratik Kumar
                                Nov 6, 2020
                                Complaint marked as Resolved 
                                Elica India customer support has been notified about the posted complaint.
                                View replies
                                Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                                  A
                                  avinash borade
                                  from New Delhi, Delhi
                                  Oct 26, 2020
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                                  Address: 1B/102 MAITRYEE CHS, NEW MHADA COLONY A K VAIDYA MARG, NEAR IT PARK GOREGAON EAST

                                  Damaged product
                                  Need replacement
                                  Having lickage issue risk of life
                                  Elica India customer support has been notified about the posted complaint.
                                  Oct 26, 2020
                                  Updated by avinash borade                                   Elica cook top damage piece deliver through Amazon..installation was not done so far due to damage piece
                                  Now they are not replacing this piece

                                  Oct 26, 2020
                                  Updated by avinash borade                                   Elica cook top renowned company
                                  Some how customer care & service / related to product is not appropriate
                                  Why replacement not done when it is not customer fault Ana damage piece supplied ?
                                  View replies
                                  Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                                    A
                                    Anu T
                                    Oct 25, 2020
                                    Resolved
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                                    Resolved

                                    Had called a service guy for Elica chimney and gas hob servicing. Faced problem with the hob after 2 days of servicing. Even after repeated calls to ‘Kingston Home Services’ no one turned up to rectify the problem...pathetic service
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Elica India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 05, 2020
                                    Elica India Customer Care's response                                     Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                                    View replies
                                    Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                                      R
                                      R_0308
                                      Oct 25, 2020
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                                      Address: Thane Godhbbunder Road

                                      I have been trying to reach out to service centers for servicing of my chimney. Did share with them the invoice but no one is interested to respond

                                      Rakhee
                                      [protected]
                                      Elica India customer support has been notified about the posted complaint.
                                      View replies
                                      Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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