Claimed

Elica India Complaints & Reviews

www.elicaindia.com

3.1

Updated: Dec 15, 2025

Complaints 625

Resolved

363

Unresolved

262

Good! Elica India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Elica India step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Elica India

Having problems with Elica India?

File a complaint and get it resolved by Elica India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Elica India

Elica India reviews & complaints page 16

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I had purchased a elica cook top on 25th August 2020 and on using the same I notice 2 burners are not working properly.
The flame is very less and when decreasing the flame the gas turns off.

I had raised a complaint on 23rd November and had also mentioned it urgent. Your associates had mentioned the techcian will visit asap but till today no one has called or visited. I call the Customer care daily and I get the same reply that technician will come asap

Kindlu look into the matter and arrange for the technician ASAP

Regards
Vijay doshi
[protected]

Aug 10, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2020

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello Elica,

We have purchase Elica 4 burners gas stove. In this gas stove there is a manufacturer defect, the burner positions are not correct. The larger burner should be present in left in front row. It is present in 2nd row left corner. Due to which chappties and rotis are not cooked properly .The larger burner should be present in front. As it is a manufacturer defect . Could you please replace the 4 burnersGas stove as soon as possible.

Thanks and regards,
Milind Bhimte

Elica India customer support has been notified about the posted complaint.

Nov 28, 2020

Updated by Milind Bhimte Could you please provide update on this.

View replies

M

Milind Bhimte

Nov 28, 2020

Could you please provide us on update.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: No 2 6th cross lingrajpuram bengaluru 84

I have purchased the above product along with GAS HOB on 2nd Nov 2020. The technician visited to install on 12 nov when it was open it was defective then we call the dealer SG ENTRRPRISES and requested to replace then he told me thst it will take 10 days duento depavali holidays now its more.tha 10 days when i called the dealer he told.me i will call you and disconnected the phone.

This kind of dealera will spoil the name of the company.

The full addres
SG ENTERPRISES
Vasavi avenue jaynagar 5th block
Bengaluru 560041
Mobile [protected] Ramesh

Elica India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I raised a complaint for elica chimney repair on 16 Oct 2020 and service engineer visited me on 19 Oct 2020 to diagnose the issue. He diagnosed that Chimney motor and capacitor need to be replaced. He told motor will be ordered from Pune and would take about 10-12 days to arrive at Chandigarh. I contacted customer care after 1 week and then 2 weeks and motor was still not dispatched stating that it is out of stock. I asked to at least give accurate idea of when motor will be available. The customer care agent said that he would arrange callback from service department to provide this information. The call back was not received and still after another 2 weeks I called and motor is still not dispatched from Pune and no dates are provided.

So a month has gone by without the chimney being repaired and no date is provided. If some Elica company rep is looking at this, can you help with this urgently.

Elica India customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

For past 2 weeks i had contacted elica customer services but still no technician is provided to install the chimney. I was frustrated about your service . My CRM ID is 99_1563462, pls do the needful .

Elica India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Www.elicaindia.com

I have purchased a elica chimney. Wanted installation of the product. I am calling customer care but not getting any call back or any reference for follow up. No body showed up, its been 10 days i have requested installation.

Aug 12, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2020

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Panikoili, jajpur, odisha. 755043

I purchase elica chimney 30/10/20.No one visit my home to install the chimney.

Aug 7, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

View replies

Elica India Customer Care

from Pune, Maharashtra

Nov 9, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Pradeep J P. HOUSE No 162 Vysakham PrasanthiNagar Road 4. Edappally kochi 682024

Reg.No WYG 20148850
The knob of the big burner( not Jumbo) is very tight. Sometimes it is not possible to switch off the burner. We have to switch off the gas regulator instead. Hence it is now not possible to use the cook top itself. I had bought this cook top only about 2 to 3 weeks back. From the beginning itself, the knob is very tight . Now it has become very difficult. Pl do the needful immediately.

Aug 7, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

View replies

Elica India Customer Care

from Pune, Maharashtra

Nov 7, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Elica India Customer Care

from Pune, Maharashtra

Nov 9, 2020

Verified Support

Dear Customer,

Greetings from Elica India.

With Ref to your telecom communication with our service team technician visit is been organised.

Thank you Elica India
[protected]

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

CRM ID 99_1562034
I registered a complaint with Elica on the 4th of Nov till now I haven't received any call from any technician. Do you have a TAT or timeline for customer complaints or just customers waiting for resolution.

I haven't expected from Elica.

Help with quick resolution please....

Helpful

3 other people found this review helpful

3 found this helpful

Address: One city, Kukatpally, Hyderabad

Hi, I have purchased hob and chimney from Elica store last month and raise a request for installation. But no one came for installation so far. It is been more than a week and appliances are still not installed. I never thought the service from elica would be this slow.

tracking numbers for my request :

99_1547184
99_1547179

Aug 7, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

View replies

S

SatishK1987

from Hyderabad, Telangana

Nov 5, 2020

I have called customer care thrice already.

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 19 arjun colony near tilak school canal road borkhera kota rajasthan

I m purchase before 5 days a new elica chimney but it make noice like a cooler

Aug 7, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

View replies

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Tata Co-op Hsg Society, Bldg 1B/33, 8 Floor, Parel, J Bhatankar Road

Please note that my elica hobbs was serviced in August 2020 by Globus company and was charged Rs 1100. Today again the man has come to check and once again it is all rusted and needs servicing. I do not understand that every 2 months I have to service and pay this amount. This guy says he is not from Globus but another company. This is totally unacceptable.

Elica India customer support has been notified about the posted complaint.

View replies

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Village Gidranwali Sirsa 125055

Chimney is creating issue with in 3 month huge sound while operating so would you align some technician so that he can visit and check

Contact me : [protected]

Aug 7, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

View replies

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Ravet , kiwale, pimpri chinchawad

Website: bad quality Elica hob cook top

I have brought ELICA 60 cm 3 burner Hob top cook top, in June 2019.
Till date, the service executive have visited 5 times for multiple issues.
also it cost 300 for every visit. Now the one burner and knob of cook top is completely stopped working. the flame of other two is also very low. It mandatory need cleaning by professional every month. The worst product I have brought from elica. Please provide exchange of this bad quality cook top.

Aug 7, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Oct 28, 2025

Updated by Rajkumar Sontakke Dear Elica India Team,

I am requesting a technician visit for my ELICA 60 cm 3 burner hob cooktop (purchased June 2019, CRM ID: MHE[protected] at Flat No. D-111, Lotus Laxmi-2, SR NO. 40/1/4, Lotus laxmi Road, Kiwale 412101.

Despite five service visits (each costing ₹500), one burner and knob have stopped working and the flames on the other two are weak. The cooktop requires frequent cleaning and has been highly disappointing.

Please arrange a technician visit and consider exchanging this product due to ongoing issues.

You can reach me at [protected]@gmail.com or +91 [protected].

View replies

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello Team,

Its a kind request to ask your technician to quickly install the Chimney. Its a birthday gift for my grandmom, i hope you will too understand the situation & try your best.
Crm Id- 99_1551400

Thank you
Pratik Kumar

Nov 6, 2020

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

View replies

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 1B/102 MAITRYEE CHS, NEW MHADA COLONY A K VAIDYA MARG, NEAR IT PARK GOREGAON EAST

Damaged product
Need replacement
Having lickage issue risk of life

+1 photos

Elica India customer support has been notified about the posted complaint.

Oct 26, 2020

Updated by avinash borade Elica cook top damage piece deliver through Amazon..installation was not done so far due to damage piece
Now they are not replacing this piece

Oct 26, 2020

Updated by avinash borade Elica cook top renowned company
Some how customer care & service / related to product is not appropriate
Why replacement not done when it is not customer fault Ana damage piece supplied ?

View replies

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Had called a service guy for Elica chimney and gas hob servicing. Faced problem with the hob after 2 days of servicing. Even after repeated calls to ‘Kingston Home Services’ no one turned up to rectify the problem...pathetic service

Aug 12, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2020

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

View replies

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Thane Godhbbunder Road

I have been trying to reach out to service centers for servicing of my chimney. Did share with them the invoice but no one is interested to respond

Rakhee
[protected]

Elica India customer support has been notified about the posted complaint.

View replies

Elica India Customer Care

from Pune, Maharashtra

Nov 5, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am complaining about elica gas stove I am ordered elica glass top 4 burner gas stove(594ct vetro BLK) on 17/6/2020 in amazon
Received on 22/06/2020
Opened on 6/06/2020
At first it is ok only one thing is first value is little bit tight but now in that value related burner is gas leakage after switch off the value
It's very dangerous so I will try to call elica customer care for that issue but call is disconnected that's why I will rise the complaint about it
So please as soon as possible resolve my problem
Thank you

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2020

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Panvel

I have purchased Elica 4 burner cook top from Vijay sales 25 days back...I asked sales person for installation but he said you can do it by your own. I called Bharat gas guy to install the hob but the flame is too low that it takes too longer to cook the food.. I’m not able to fry anything because of the low flame. I called Vijay sales and got a very rude response ( The guy asked me why you did it by your own and bla bla..and hung up and never got back to me ) and elica post sale service is very poor though they claim that the hob comes with 10 years warranty.. I regret buying Elica product worth rupees 18K . Now I have to switch back to my old cook top because I’m not able to cook on this stupid product. PLEASE DONT BUY ELICA PRODUCTS AND ANY PRODUCTS FROM VIJAY SALES .

Aug 9, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

View replies

Elica India Customer Care

from Pune, Maharashtra

Oct 21, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Elica India Customer Care

from Pune, Maharashtra

Oct 21, 2020

Verified Support

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines