Elica India Complaints & Reviews

After so many weeks of follow up, they deleted my complaint (service request) so their records looks to be clean.

I've just talked to the customer service and they said, my complaint (service request) is not even existing.

After spent so much money, I've been struggling to get fixed the repair issue of my Elica Chimney.

How companies are surviving by doing this.

Elica Top Management, pl look into this issue else someday, you will not exist in the market for sure.

Since my childhood, I have so many great companies and one of the reasons for that is, WORST customer service.

PM Modi Ji, pl don't allow this kind of companies to enter into Indian territory and you please consider, Indian customers are also premium people but not just Western countries people.

Its almost 4 months since the issue has been reported. No resolution Yet.

I have been hearing from the support person that sometimes, he had put the order for the spare part and later, its on Transit and later, the spare part is not available. And later again mentioning, he is putting the order etc... and later again, the spare part is not available etc...

Today on 19th Jan, 2021, again the same thing, he placing the order for the spare part again and lets see what he comes up with in a few days. Fingers Crossed.

This is the worst company I have ever faced in my life. Product is expensive and its fine. But the Service is Worst and my patience is running thin.

I would wish, if Chimney management face the similar issue in their life for some other service, how will they react ?

After complaining multiple times over here as well as orally since last 4 months, Nothing had happened.

People who wanted to buy, please think multiple times before you buy this product.

I have seen so many great products disappeared in the market due to these kind of reasons like losing the trust of the public.

I would like to share very un-pleasant experience with Elica.

Not sure, what Elica management is doing.

Last week, the technician had come and saying, the spare part PCB has not been available so he told me he would repair the existing PCB and fix it.

After waited for 4 months and fed up with Elica folks due to poor response from their side, I agreed.

He came in and took out the existing PCB and went away immediately by saying, he would repair and come to my house and fix the same in 2 days.

Next day, one lady called me from Elica service center and said, now they got a new PCB shipment.
I felt happy and I asked them to fix it.

One technician came to our house with un-packed PCB and fixed it and lied to me that he got a new PCB for me. He charged me Rs. 3, 500/- as he fixed a new one.

They created a scene of new shipment after they took out the PCB from my chimney.

By mentioning all this, I raised a CRM_ID: 99_1703225 requesting them to look into this issue but no response.

I may want to file a consumer case due to lack of your service and negligence.

If Elica service center staff behaves like this, you will lose your market.

Pl look into this asap and resolve the issue.

There were some typos in the previous message. The crux is as below. You may also refer to the attached Job card with corrections done to support by below complaint:

We faced a non-heating issue with the microwave oven (bought in July 2018) during March 2020. We were told that it is out of warranty and made to may Rs. 6700/- to fix it by changing certain parts. Again in Dec 2020, we faced the same issue. The service technician who visited gave an estimate of Rs. 9700/- through his manager. Copy of his email attached. We objected to keep paying like this. Then the service manager offered us 30% discount and asked us to agree. We protested and asked for contact details of higher-ups to take up the issue. He sent a service supervisor next day who checked the MWO and confirmed that only a fuse is blown and since he did not carry one, fixed it with copper wire (jugad solution). I spoke to the manager who promised to bring and fix the fuse the next day which did not happen. Want to know how come once we ask for higher up contact details, 9700/- worth parts to be replaced became ok and only fuse is blown. We strongly feel that the previous 6700/- is also a cheating on us. I want concerned people to immediately attend to this and take action on concerned person/s and fix the blown fuse with correct fuse immediately without any further delay. Already one week is passed since I raised the CRM ID which is : My CRM ID is 99_1638346

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Could you please provide us on update.