Elica India Complaints & Reviews

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From the firstday onwards the chimney is defective. Oil is dipping from the led light. I logged multiple complaint but nothing resolved. Now suddenly the led light frame cameout and fallen.

Replace my full chimney. It has manufacturing defects....

We had purchased elica (Hct385dx) hob on 26/8/2020 booked and it has arrived on 30/8/2020 and it has complaint in automatic ignition is not working. And it has repaired on 5/9/2020 and now it shows the same complaint. Do the needful from the side of elica company. Contact :[protected]...

We bought elica 4 burner cooktop in the month of jul20 (Date-5th jul) for vimal kitchen appliances (Noida). The glass busted out soon after the 10 days of purchasing the product. This complaint got resolved by changing the glass as per the warranty terms (5years warranty). However, last sunday (30th aug) the cooktop glass again busted. The glass particles hit my kid.
Within 45days of part replacement and not even 2month old product...

I bought an elica 3 burner hob in 2016. After 2 years the large burner was not working properly and got damaged. The burner could not be replaced. Now the second burner is not working properly....

To whomsoever,

I had ordered an elica wdat hac 60 ms nero auto clean wall mounted chimney on 06 aug 2020 through flipkart by paying rs. 8999.00.

Product was delivered on 12 aug 2020. After opening the package we found it that following parts/ supported items are missing -

- suction pipe, aluminum tape, clamps

You may see the attached images from flipkart product description that...

I have booked Elica chimney on[protected] from reliance digital visakhapatnam, delivered on[protected]. Technician came on[protected] after repeated calls from me. After unboxing he found the item is damaged and registered Complaint vide no 1405912 with Elica Customer care . I got a call from Elica technician on[protected] that my complaint has been closed since I have done self installation which is not true. So I have again logged a complaint...

I had purchased elica chimney, and oil collector was missing, actually i had ordered for my uncle. They missed to see the oil collector during installation.
I called amazon and elica customer service. Both of them are trying to put words on each other....

On 22nd july I call elica support that my chimney touch pad is not working sometimes and its making a lot of noise
Next day engineer called me on23rd
He said he will come on Friday he didn't come, he said he will come on Monday again
On Tuesday I called him he said he will come on thrusday
So elica what is wrong with your engineer
Its a request send another Engineer if you sent the same guy ill throw...

We purchased elica hobtop 3 burner auto ignition glass top model from the bath house, vcv road, r. S. Puram, coimbatore with a warranty of 2 years for brass burners. But within 2 years we had a problem with the burners and registered a complaint. Service engineer came and told that we need to replace the burners & would cost rs.3800 + service charge. We had left with no option than changing it (Because this elica products are very low quality...

I am using this product for 1 year now. I have called customer service around 10 times during this time for one problem or another. Today morning, the glass top blasted on its own causing a great fear among people in the kitchen. The glass got scattered everywhere. I don't understand why elica sells such low quality products which can have fatal consequences....

Hi, my name is gaurav kumar ([protected]@rediffmail.com).in october last year, i had bought some elica appliances as there was a cashback offer going on.in order to avail the offer, i was supposed to take no interest emi from bajaj finance. I took the loan, paper work was done by bajaj finance person and now complete loan is also repaid. However, i have not received cash back amount. I am checking with both bajaj finance and elica for the...

Poor response from elica team of sales & service related to my issue. Spoke to technical service person of cuttack division about my broke oil collector but no response tiii dates....

Hi

I have registered my complain on 14th June and I got this message "Thank you for calling Elica India. Your CRM ID is 99_1372702. We will resolve your issue soon."

Then no one coming so I have called and they asked me to wait for 48 working hours ( that is 6 days )

6 days passed - no one has visited or no any call - I have again contact customer care and guy told me that 'person' will visit...

One of the burners not turning on automatically...

I had purchased three different products from elica hob/chimney/built in microwave oven on 22-dec-2019, and got it installed on 11-jan-2020. On 20th may, when i used the oven for baking, the glass plate broke with just 3 minutes of heating at 200'c and i even made sure that the plate was rotating. When i registered the complaint to elica, call was arranged from bangalore hq. It was unfortunate that instead of giving a resolution, they insisted...

Hi,
I have been trying to replace my elica glass hobb since a month as the glass top was shattered all of a sudden while cooking and the glass pieces ended up in our food because of which we had to throw away our food during the lockdown thankfully no harm happened to us.. First of all did not expect that to happen and upon that i have raised a complaint on the elica website but no response and tried contacting the customer support...

Since the day of purchase, i have been facing a plethora of issues as listed below-

1. The auto ignition failed right after purchase and since then relying on on lighter.

2. The flame of the burners is so low that it takes more than normal hours to cook food

3. 3 days back just before my complaint, the hobb ignited with a boom and it burnt the hair and face of my maid and she is claiming compensation...

I purchased the subject glass top stove from elica through the e commerce hub, amazon in september 2019 (6 months back). The item was working fine and was a fancy item in my sister's house as it was bought for her.
The look, its auto ignition working, all was a cheerful thing for her in the new house, until yesterday 16th apr'2020, when the glass surface blasted out.
The daily cooking task was completed by afternoon and my...

I've bought elica's wdfl hac touch 90 ms chimney on (24.02.2020) from flipkart and it got installed on (28.02.2020). It was working fine but all of a sudden it came to a complete stop today (04.03.2020). I didn't know what was the issue. But, i tried to run auto clean for and after 9min it started working again.

I need to know if this is a problem or is it supposed to stop working like that when it requires auto clean? I didn't...

We have been gifted this elica 4 stove burner... For first few days all d burners worked properly.. Now 2 burners don work at all... Several attempts have been made to contact the service team but all in vain.. Pls help.
We have tried to sent sms for seevice to the number [protected] as mentioned in a sticker on top of the burner but still no response have been recieved....