Elica India Complaints & Reviews

I have been trying to reach out to service centers for servicing of my chimney. Did share with them the invoice but no one is interested to respond

Rakhee
[protected]

I am complaining about elica gas stove I am ordered elica glass top 4 burner gas stove(594ct vetro BLK) on 17/6/2020 in amazon
Received on 22/06/2020
Opened on 6/06/2020
At first it is ok only one thing is first value is little bit tight but now in that value related burner is gas leakage after switch off the value
It's very dangerous so I will try to call elica customer care for that issue but call is disconnected that's why I will rise the complaint about it
So please as soon as possible resolve my problem
Thank you

I have purchased Elica 4 burner cook top from Vijay sales 25 days back...I asked sales person for installation but he said you can do it by your own. I called Bharat gas guy to install the hob but the flame is too low that it takes too longer to cook the food.. I’m not able to fry anything because of the low flame. I called Vijay sales and got a very rude response ( The guy asked me why you did it by your own and bla bla..and hung up and never got back to me ) and elica post sale service is very poor though they claim that the hob comes with 10 years warranty.. I regret buying Elica product worth rupees 18K . Now I have to switch back to my old cook top because I’m not able to cook on this stupid product. PLEASE DONT BUY ELICA PRODUCTS AND ANY PRODUCTS FROM VIJAY SALES .

Poor installation -
Wiring issue
No gasket installed

Post sales service -
9-10 complaints in 11 months. Poor response. Different sales person at every service. Inadequate service on every visit. Lack of components and false claims to return back for further service.

I am suffering after buting this product and would advice NO ONE to buy it. I have already started telling my friends and colleagues to NEVER buy an Elica
Product. And I am
Giving negative feedbacks on as many oortals as I can.

Worst service ever. I have been following up for the missing chimney part since installation for a month. They say need to pay extra for the missed baffle filter. Why should I pay if the part is missing and wasn't in the box that was delivered. I had ordered for 2019 model they delivered older model 2017. Pathetic service. CC team lead pramod spoke so arrogantly. Doesn't listen to the customer and damn rude. No more elica products....

Leakage problem.

There is complaint registered on[protected] on 27 august2020 (99_1472532) it's about not working of hob and combi oven after daily following up this is not getting resolved so it gives so negative impression about your service and like to escalate it to parent company so give contact details

Registered mobile : [protected]

From the firstday onwards the chimney is defective. Oil is dipping from the led light. I logged multiple complaint but nothing resolved. Now suddenly the led light frame cameout and fallen.

Replace my full chimney. It has manufacturing defects.

We had purchased elica (Hct385dx) hob on 26/8/2020 booked and it has arrived on 30/8/2020 and it has complaint in automatic ignition is not working. And it has repaired on 5/9/2020 and now it shows the same complaint. Do the needful from the side of elica company. Contact :[protected]

We bought elica 4 burner cooktop in the month of jul20 (Date-5th jul) for vimal kitchen appliances (Noida). The glass busted out soon after the 10 days of purchasing the product. This complaint got resolved by changing the glass as per the warranty terms (5years warranty). However, last sunday (30th aug) the cooktop glass again busted. The glass particles hit my kid.
Within 45days of part replacement and not even 2month old product...

I bought an elica 3 burner hob in 2016. After 2 years the large burner was not working properly and got damaged. The burner could not be replaced. Now the second burner is not working properly.

To whomsoever,

I had ordered an elica wdat hac 60 ms nero auto clean wall mounted chimney on 06 aug 2020 through flipkart by paying rs. 8999.00.

Product was delivered on 12 aug 2020. After opening the package we found it that following parts/ supported items are missing -

- suction pipe, aluminum tape, clamps

You may see the attached images from flipkart product description that...

I have booked Elica chimney on[protected] from reliance digital visakhapatnam, delivered on[protected]. Technician came on[protected] after repeated calls from me. After unboxing he found the item is damaged and registered Complaint vide no 1405912 with Elica Customer care . I got a call from Elica technician on[protected] that my complaint has been closed since I have done self installation which is not true. So I have again logged a complaint on same date vide 1417568. The technician told that they will replace the damaged part but Till date neither product been replaced nor the damaged part being replaced. The technical support team is worst. So I request to kindly look into the matter and do the needful.

I had purchased elica chimney, and oil collector was missing, actually i had ordered for my uncle. They missed to see the oil collector during installation.
I called amazon and elica customer service. Both of them are trying to put words on each other.

On 22nd july I call elica support that my chimney touch pad is not working sometimes and its making a lot of noise
Next day engineer called me on23rd
He said he will come on Friday he didn't come, he said he will come on Monday again
On Tuesday I called him he said he will come on thrusday
So elica what is wrong with your engineer
Its a request send another Engineer if you sent the same guy ill throw him out of my house
Fraud elica ill never buy any elica product again

Thank you for calling Elica India. Your CRM ID is 99_1410601. We will resolve your issue soon.

We purchased elica hobtop 3 burner auto ignition glass top model from the bath house, vcv road, r. S. Puram, coimbatore with a warranty of 2 years for brass burners. But within 2 years we had a problem with the burners and registered a complaint. Service engineer came and told that we need to replace the burners & would cost rs.3800 + service charge. We had left with no option than changing it (Because this elica products are very low quality product and pathetic service). We replaced burners in march 2019 (Attached invoice for ref) and today, 23rd july 2020 we are facing same problem after one year and engineer told we need to replace burners at the cost of rs.3800 + service charge. Really dont understand what quality of product this elica company is supplying??? Such a worst and low quality product that can not even withstand more than a year. Really don't know what to do with this product? Can elica give a solution for this problem???

I am using this product for 1 year now. I have called customer service around 10 times during this time for one problem or another. Today morning, the glass top blasted on its own causing a great fear among people in the kitchen. The glass got scattered everywhere. I don't understand why elica sells such low quality products which can have fatal consequences.

Hi, my name is gaurav kumar ([protected]@rediffmail.com).in october last year, i had bought some elica appliances as there was a cashback offer going on.in order to avail the offer, i was supposed to take no interest emi from bajaj finance. I took the loan, paper work was done by bajaj finance person and now complete loan is also repaid. However, i have not received cash back amount. I am checking with both bajaj finance and elica for the past 2 months but there is no success. I have spent lot of time and energy and now it is also causing me mental stress. It is very unprofessional of elica to harass your customer like this. Please help.

Poor response from elica team of sales & service related to my issue. Spoke to technical service person of cuttack division about my broke oil collector but no response tiii dates.

Hi

I have registered my complain on 14th June and I got this message "Thank you for calling Elica India. Your CRM ID is 99_1372702. We will resolve your issue soon."

Then no one coming so I have called and they asked me to wait for 48 working hours ( that is 6 days )

6 days passed - no one has visited or no any call - I have again contact customer care and guy told me that 'person' will visit...