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3.1
Updated: Mar 6, 2026
Complaints 628
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364
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Elica India reviews & complaints page 17

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M
Monalisa Rath
Nov 11, 2020
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Website: Www.elicaindia.com

I have purchased a elica chimney. Wanted installation of the product. I am calling customer care but not getting any call back or any reference for follow up. No body showed up, its been 10 days i have requested installation.
Aug 12, 2021
Complaint marked as Resolved 
Elica India customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2020
Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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    Smruti Bej
    Nov 7, 2020
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    Address: Panikoili, jajpur, odisha. 755043

    I purchase elica chimney 30/10/20.No one visit my home to install the chimney.
    Aug 7, 2021
    Complaint marked as Resolved 
    Elica India customer support has been notified about the posted complaint.
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    Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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      J
      jppp
      Nov 7, 2020
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      Address: Pradeep J P. HOUSE No 162 Vysakham PrasanthiNagar Road 4. Edappally kochi 682024

      Reg.No WYG 20148850
      The knob of the big burner( not Jumbo) is very tight. Sometimes it is not possible to switch off the burner. We have to switch off the gas regulator instead. Hence it is now not possible to use the cook top itself. I had bought this cook top only about 2 to 3 weeks back. From the beginning itself, the knob is very tight . Now it has become very difficult. Pl do the needful immediately.
      Aug 7, 2021
      Complaint marked as Resolved 
      Elica India customer support has been notified about the posted complaint.
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      Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
      Reply
      Dear Customer,

      Greetings from Elica India.

      With Ref to your telecom communication with our service team technician visit is been organised.

      Thank you Elica India
      [protected]
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        S
        SatishK1987
        from Hyderabad, Telangana
        Nov 5, 2020
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        Address: One city, Kukatpally, Hyderabad

        Hi, I have purchased hob and chimney from Elica store last month and raise a request for installation. But no one came for installation so far. It is been more than a week and appliances are still not installed. I never thought the service from elica would be this slow.

        tracking numbers for my request :

        99_1547184
        99_1547179
        Aug 7, 2021
        Complaint marked as Resolved 
        Elica India customer support has been notified about the posted complaint.
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        I have called customer care thrice already.
        Reply
        Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
        Reply
        Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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          B
          Bhupendra gocher
          Nov 5, 2020
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          Address: 19 arjun colony near tilak school canal road borkhera kota rajasthan

          I m purchase before 5 days a new elica chimney but it make noice like a cooler
          Aug 7, 2021
          Complaint marked as Resolved 
          Elica India customer support has been notified about the posted complaint.
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          Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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          Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
          Reply
          Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
          Reply
          Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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            P
            Powrush
            from Mumbai, Maharashtra
            Nov 4, 2020
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            Address: Tata Co-op Hsg Society, Bldg 1B/33, 8 Floor, Parel, J Bhatankar Road

            Please note that my elica hobbs was serviced in August 2020 by Globus company and was charged Rs 1100. Today again the man has come to check and once again it is all rusted and needs servicing. I do not understand that every 2 months I have to service and pay this amount. This guy says he is not from Globus but another company. This is totally unacceptable.
            Elica India customer support has been notified about the posted complaint.
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            Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
            Reply
            Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
            Reply
            Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
            Reply
            Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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              A
              Ajay Dhanju
              Nov 4, 2020
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              Address: Village Gidranwali Sirsa 125055

              Chimney is creating issue with in 3 month huge sound while operating so would you align some technician so that he can visit and check

              Contact me : [protected]
              Aug 7, 2021
              Complaint marked as Resolved 
              Elica India customer support has been notified about the posted complaint.
              View replies
              Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
              Reply
              Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                R
                Rajkumar Sontakke
                Oct 30, 2020
                Oct 28, 2025
                This thread was updated on Oct 28, 2025
                Resolved
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                Resolved

                Address: Ravet , kiwale, pimpri chinchawad
                Website: bad quality Elica hob cook top

                I have brought ELICA 60 cm 3 burner Hob top cook top, in June 2019.
                Till date, the service executive have visited 5 times for multiple issues.
                also it cost 300 for every visit. Now the one burner and knob of cook top is completely stopped working. the flame of other two is also very low. It mandatory need cleaning by professional every month. The worst product I have brought from elica. Please provide exchange of this bad quality cook top.
                Aug 7, 2021
                Complaint marked as Resolved 
                Elica India customer support has been notified about the posted complaint.
                Oct 28, 2025
                Updated by Rajkumar Sontakke                 Dear Elica India Team,

                I am requesting a technician visit for my ELICA 60 cm 3 burner hob cooktop (purchased June 2019, CRM ID: MHE[protected] at Flat No. D-111, Lotus Laxmi-2, SR NO. 40/1/4, Lotus laxmi Road, Kiwale 412101.

                Despite five service visits (each costing ₹500), one burner and knob have stopped working and the flames on the other two are weak. The cooktop requires frequent cleaning and has been highly disappointing.

                Please arrange a technician visit and consider exchanging this product due to ongoing issues.

                You can reach me at [protected]@gmail.com or +91 [protected].
                View replies
                Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                  P
                  pratikdas32
                  from Bhubaneshwar, Odisha
                  Oct 30, 2020
                  Resolved
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                  Hello Team,

                  Its a kind request to ask your technician to quickly install the Chimney. Its a birthday gift for my grandmom, i hope you will too understand the situation & try your best.
                  Crm Id- 99_1551400

                  Thank you
                  Pratik Kumar
                  Nov 6, 2020
                  Complaint marked as Resolved 
                  Elica India customer support has been notified about the posted complaint.
                  View replies
                  Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                    A
                    avinash borade
                    from New Delhi, Delhi
                    Oct 26, 2020
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                    Address: 1B/102 MAITRYEE CHS, NEW MHADA COLONY A K VAIDYA MARG, NEAR IT PARK GOREGAON EAST

                    Damaged product
                    Need replacement
                    Having lickage issue risk of life
                    Elica India customer support has been notified about the posted complaint.
                    Oct 26, 2020
                    Updated by avinash borade                     Elica cook top damage piece deliver through Amazon..installation was not done so far due to damage piece
                    Now they are not replacing this piece

                    Oct 26, 2020
                    Updated by avinash borade                     Elica cook top renowned company
                    Some how customer care & service / related to product is not appropriate
                    Why replacement not done when it is not customer fault Ana damage piece supplied ?
                    View replies
                    Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                      A
                      Anu T
                      Oct 25, 2020
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                      Resolved

                      Had called a service guy for Elica chimney and gas hob servicing. Faced problem with the hob after 2 days of servicing. Even after repeated calls to ‘Kingston Home Services’ no one turned up to rectify the problem...pathetic service
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Elica India customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 05, 2020
                      Elica India Customer Care's response                       Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                      View replies
                      Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                        R
                        R_0308
                        Oct 25, 2020
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                        Address: Thane Godhbbunder Road

                        I have been trying to reach out to service centers for servicing of my chimney. Did share with them the invoice but no one is interested to respond

                        Rakhee
                        [protected]
                        Elica India customer support has been notified about the posted complaint.
                        View replies
                        Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                          S
                          Sowmya Reddy Butti
                          Oct 22, 2020
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                          Resolved

                          I am complaining about elica gas stove I am ordered elica glass top 4 burner gas stove(594ct vetro BLK) on 17/6/2020 in amazon
                          Received on 22/06/2020
                          Opened on 6/06/2020
                          At first it is ok only one thing is first value is little bit tight but now in that value related burner is gas leakage after switch off the value
                          It's very dangerous so I will try to call elica customer care for that issue but call is disconnected that's why I will rise the complaint about it
                          So please as soon as possible resolve my problem
                          Thank you
                          Aug 11, 2021
                          Complaint marked as Resolved 
                          Elica India customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 23, 2020
                          Elica India Customer Care's response                           Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                            N
                            Namrata87
                            Oct 21, 2020
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                            Resolved

                            Address: Panvel

                            I have purchased Elica 4 burner cook top from Vijay sales 25 days back...I asked sales person for installation but he said you can do it by your own. I called Bharat gas guy to install the hob but the flame is too low that it takes too longer to cook the food.. I’m not able to fry anything because of the low flame. I called Vijay sales and got a very rude response ( The guy asked me why you did it by your own and bla bla..and hung up and never got back to me ) and elica post sale service is very poor though they claim that the hob comes with 10 years warranty.. I regret buying Elica product worth rupees 18K . Now I have to switch back to my old cook top because I’m not able to cook on this stupid product. PLEASE DONT BUY ELICA PRODUCTS AND ANY PRODUCTS FROM VIJAY SALES .
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Elica India customer support has been notified about the posted complaint.
                            View replies
                            Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
                            Reply
                            Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                              L
                              LMegha
                              Oct 12, 2020
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                              Resolved

                              Address: 601 Amar Tower ADMarg Juhu Mumbai 400049

                              Poor installation -
                              Wiring issue
                              No gasket installed

                              Post sales service -
                              9-10 complaints in 11 months. Poor response. Different sales person at every service. Inadequate service on every visit. Lack of components and false claims to return back for further service.

                              I am suffering after buting this product and would advice NO ONE to buy it. I have already started telling my friends and colleagues to NEVER buy an Elica
                              Product. And I am
                              Giving negative feedbacks on as many oortals as I can.
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              Elica India customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 14, 2020
                              Elica India Customer Care's response                               Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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                                R
                                Ramarani
                                Oct 11, 2020
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                                Address: Ravikumar ,Royale classic apartments ,Flat no 202,kunchanapalli, tadepalli mandal, Guntur Dt. 522501

                                Leakage problem.
                                Elica India customer support has been notified about the posted complaint.
                                View replies
                                Please send repair person. And its fully automatic. Auto starter also not working.
                                Reply
                                Elica India Customer Care's response, Oct 21, 2020
                                Verified Support
                                Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team 1800 233 0007
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                                  S
                                  Sachin Sorte
                                  Sep 25, 2020
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                                  Address: B1101 YUTHIKA APARTMENT BANER

                                  There is complaint registered on[protected] on 27 august2020 (99_1472532) it's about not working of hob and combi oven after daily following up this is not getting resolved so it gives so negative impression about your service and like to escalate it to parent company so give contact details
                                  Elica India customer support has been notified about the posted complaint.
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                                    S
                                    Shankha Sarkar Bangalore
                                    Sep 21, 2020
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                                    Registered mobile : [protected]

                                    From the firstday onwards the chimney is defective. Oil is dipping from the led light. I logged multiple complaint but nothing resolved. Now suddenly the led light frame cameout and fallen.

                                    Replace my full chimney. It has manufacturing defects.
                                    Elica India customer support has been notified about the posted complaint.
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                                      [email protected]
                                      Sep 21, 2020
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                                      Address: Valiyavettill H near st.thomas Orthodox Church kavala changanacherry kottayam kerala india

                                      We had purchased elica (Hct385dx) hob on 26/8/2020 booked and it has arrived on 30/8/2020 and it has complaint in automatic ignition is not working. And it has repaired on 5/9/2020 and now it shows the same complaint. Do the needful from the side of elica company. Contact :[protected]
                                      Elica India customer support has been notified about the posted complaint.
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                                        Resmi Velappan
                                        Sep 5, 2020
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                                        Address: Harinandanam, cheriappilly in, kaitharam p o, n paravur, ernakulam-683519, pH: 9446216982

                                        I bought an elica 3 burner hob in 2016. After 2 years the large burner was not working properly and got damaged. The burner could not be replaced. Now the second burner is not working properly.
                                        Elica India customer support has been notified about the posted complaint.
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