[Resolved]  Elica — Product registration for providing warranty

Address: 560079

Product registration for warranty failed due to technical problems in their website and when i wrote to the customer service for registering my products as they was a problem at their end they asked me for the purchase bill that i sent but they seem to have done nothing as a year later when there was a problem with the product they charged me for the same stating the product is not registered for claiming warranty. As a company is it not their duty to register all products they sold automatically? In this case i have written to them stating there is a problem at their end.
Below is the mail communication:

2/18/15

To customercare
Hello i recently bought elica products from i h b enterprises and understand from the company website that i need to register the products for the warranty coverage. I visited your website that leads to another page and filled in the details which said a confirmation mail sent but nothing so far.

Elica customer care
Attachments2/19/15

To me
Dear mr. Kartik,
Thank you for writing to elica.
Kindly share your contact no so that we can do the needful.

Thanks & regards,

Customer care.

Helpline:[protected] www.elicaindia.com

Elica pb india private limited

Karthik prabhakar
2/19/15

To elica
Thank you below is the copy of my bill with details
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