Elica India Complaints & Reviews

We have purchased kitchen chimney from vijay sales, goregaon east, mumbai on 13.09.2017. Due to preparation of provision for exhaust pipe installing, it took some days. Now the provision for exhaust pipe fitting has been done. Pl. Depute your installation engineer at the earliest possible by tomorrow.

D d kamble,
B-405, dheeraj darshan housing soc. Ltd., konkan nagar, near mhada colony,
Jogeshwari - east, mumbai...

I requested for installation of the product, the guy came only for inspection and charged 250 rupees which will be adjusted against the installation charges.

He quoted 1550 for one 6 inch pipe and we will need 1 and half of it. The prices mentioned on the website and what was told by customer care was almost 50% less than that. So we thought to confirm with customer care and told the guy we will let you know the installation...

I bought the elica flat glace 75 chimney from kohinoor in kandivali in april 2017. I just called the company for installation in september 2017. The reason of buying the product early was to make holes in wall, tiling and furniture according to dimensions of product.
According to installation instructions in the manual there is a duct reducer (150 dia to 120 dia) that is provided for certain models (Included in package of my model)....

Dear sirs,. I purchased an elica chimney wide po order number 25augst 2017
From i. H. B enterprises bannergatta road bangalore 76.[protected].
On 30th august the mechanic came from installation and partly did the job and did not fixed the duct cover. The duct cover needs to be cut for which he will come afterwards with the necessary instrument. He will be charging rs. 500 for installation plus rs.400 for cutting the duct...

We bought elica chimney on 23rd august 2017 from laxmi home appliances mg road pune (Authorised elica outlet), on repeated call request for installation on number provided by sales outlet the guy did not turn up for installation and kept bypassing same and once disconnected call done for installation.
Hence we hired a professional for installation of the chimney on 26th aug 2017, however the chimney did not start up due to technical...

I had purchased elica 5 burner automatic ffr gas stove around 18 months back, the product was faulty from day one, the main complain was the burners would not lit up on pressing the knobs it would take 30 secs to 1 min to lit up, on lodging multiple complains the service guy would come but he never could repair properly, now since end of june the service agent has opened my stove and has not come to assemble, i do not know why are they selling...

Hi my complaint no crm id 396211
I bought elica four brass burner gas stove and hardly used for eight months and now the bigger size burners are leaking and flame goes off even in sim position i have complained and contacted elica call centre many time and got assurances that the complaint will be attended promptly. I am told burners are defective and will be replaced and complaint will be solved. I request for immediate response...

I bought a chimney on 28.07.2017. On 31.07.2017 i informed your customer care associates on telephone and requested her to install my chimney.in response to that she give me a crm no 388442 and assured me that chimney would be installed within 48 hrs. On 02.08.2017 i waited till 1100am then called the electronics shop from where i had purchased the chimney. After that a technician called me and told that he would come to install the chimney....

I had called the customer service 5 days ago for repairing the built in microwave they said the technician would come in 24-48 hours. The technician called and said he would come the other day but till date he didn't show up. I took a leave from the office that day. Tried calling him a couple of times but he didn't receive the phone either.
I called the customer care again yesterday and again the process started but nobody visited...

Product registration for warranty failed due to technical problems in their website and when i wrote to the customer service for registering my products as they was a problem at their end they asked me for the purchase bill that i sent but they seem to have done nothing as a year later when there was a problem with the product they charged me for the same stating the product is not registered for claiming warranty. As a company is it not...

I recently shifted to thane hiranandani in a rented apartment. From last 3 days i am struggling to get the elica gas stove burner fixed. When contacted the concerned lal bhadur some technician who was delaying this installation, i had taken leave to just get this fixed but it's been wasted. When called the customer care number they say this area is not under them and call the concerned person only. This is real frustrating where people talk...

Dear elica team ... this is ASAP emergency please !!!

In an emergency the toll free 1800 number never responds and neither does the chennai service center number. I hence come here to submit my complaint.

From 24th June 2017when the gas stove was in use it catches fire near the on/off tuner knob and around the small burner.
On 26th it became scary for me to use the stove any further. I switched off the...

Hi,

I have recently bought a Elica Chimney from you. From the day it was delivered, it is not working . I did complaint for same and some technical persons came with some kits and still issue did not resolve. the delivered take back and again delivered it and again same thing happen, same issue the Chimney was not operating at all . The seal open piece was not operating second time after taken back redelivered. the third time...

Company dealer (Add - laxmi road, opp to gokhale auditorium, pune) provided me defective gas stove, i called concern dealer regarding the same but he was rude also asked me to launch complaint against company. As a dealer his job was to fix my problem but he simply refused to do so.
I am going to register complaint against dealer and company in consumer court....

We purchased elica 4 burner model 4 months back.

The four burners sizes

- the front 2 burners
One is a "big" size burner and the other is a "medium" size burner

- the back 2 burners are of "small" size (Both are of equal size)

Just within a week of its usage, the front side left burner (Medium size one) is making popping noise when we try to turn the nob to increase the...

Chemney was purchased on 03/06/2017 at rajajnagar, bangalore model cresty chemney, installed on 07/06/2017. Unfortunately chemney stopped working within ten days i. E., from 17/06/2017. Tried to call toll free no, which was busy most of the time. Finally complaint registered through sms, but no service engineer attended and told mother board is not working. Rediculous, chemney not working within 10 days of installation. Please replace current...

Hi, i have placed a complaint today morning (21 june 2017) and till now there is no response for the complaint.
We purchased a combo set of chimney and glass gas hob (Vetro 4 b 70 swirl)
And today morning all of a sudden the glass bursted luckily no one was in the kitchen and none got hurt.

Is this the quality of glass used which just bursted just after a month of the purchase of the new product?
We raised...

I bought elica chimney from amazon that got delivered and installed, however after a normal use of chimney it stopped working from the next week.

I called elica 6-8 times and spoke with their customer support team who assured to be looking into problem even i was promised by a supervisor name suyog for a technician visit on 16-june-17 that indeed did not come!
I called thereafter elica twice and call was disconnected...

Complaint against:- elica chimney "stripe" ltw 90 bk sold by vijay sales.
Reference no:- vijay sales bill no.:- 10-pd02-17siaao 355.

Dear sir /madam,

I present my compliments and beg to say that i am very much disappointed with the above said product.

I am renovating our premise and i had shortlisted your products compared to other manufacturer as i was assured about your quality and service....

Hi,
Please treat this as an escalation on Elica technicians for being unable to fix an issue for past 2 months.

I purchased this chimney and this has not been working. The motor completely stopped and the light glows dim. Complained to Elica thru their phone number with complaint no 315195 on 24-Mar-2017. The engineer visited and said motor needs to be changed. After 10 days the motor was replaced and still the product...