Elica — Wrong installation / manufacturing defects

I had purchased Elica WDFL 606 HAC LTW
MS NERO Auto Clean Wall Mounted Chimney on[protected].

I am experiencing that everytime oil is not collected into the tray instead it goes to the front panel side due to this flash light is jam with oil.

My submission is that my chimney was either not properly installed or it has manufacturing defects due to which oil is dipping from front side. In both the scenario Elica is responsible to rectify the issues caused by this.

Since Elica customer care trying to escape from their responsibility, hence you are requested to raise the issues with Elica at your level.