[Resolved] Elica — wrong product delivered

pink053

from Bengaluru, Karnataka

Nov 4, 2017

Address: 560043

Website: www.amazon.in

To whomsoever,

I had ordered for elica four brass burner hobtop (Model no# flexi brass hct 470 dx) on14/10/2017 through amazon india on ligtning deal paying rs. 12999.00.

I was delivered the product on 19/10/2017. After opening the package we found it is (Model no# flexi burnerhct 375 dx) three burner hobtop
I had registered for return of the item with amazon. Following the same i got a call from elica india customer care and they registered my complaint - crm id 444196. I was assured that i would get call from the representative at the time of installation and the same will be replaced providing the crm id 444196.

Later when i was contacted by elica they informed that i should get the product returned through amazon, even though i registered again for return of wrong product on amazon, they never turned up. Please find the amazon order details of the product:

Order#[protected]
Order date :14- oct-2017
Invoice n# qwho-7280
Invoice date: 14.10.2017
Invoice details:mh-qwho[protected]

The seller address mentioned on the invoice/bill is as follows:

Dhara enterprises
37/1/4/2/1 h nc - 617 opp neelam metal,
Pisoli road, pisoli,
Pune, maharashtra, 411048, india

I want my the wrong product either to be returned or replaced with the correct product or the money of rs. 12999 to be returned. I want a prompt action on my complaint.

Kind regards,
Consumer

+2 photos

Was this information helpful?

No (1)

Yes (4)

Nov 7, 2017

Complaint marked as Resolved

I got a call from Dhara enterprises from contact +9120-66788804 and was told that I would be delivered for replacement product based on stock availability on 09/11/2017. on the same day I got a call from Elica dealer + 9179-75347012, bangalore and I was delivered the correct product in the evening.

Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

Elica India Customer Care's response Dear Sir, Sincere apologies for the Inconvenience caused. We have tried calling you on both contact numbers registered with us but phone numbers were not answered. Kindly call us back on[protected] so that we can discuss and resolve the issue. Thank you Elica India [protected]

Related Elica India reviews

View all 622 Elica India Reviews

Comments

pink053

from Bengaluru, Karnataka

Nov 7, 2017

Hello Elica and Team,

Thank you for your prompt response and action on the same.

I am so thankful that my issue is now resolved as I was delivered a 4 burner elica hobtop today (09.11.2017) and the wrong product was taken back by Elica dealer .

Thank you so much for your prompt

Kind Regards,
Consumer

Maindkar

from Mumbai, Maharashtra

Apr 11, 2019

Elica three burner gas stove all nuts are loose and spare part are loose bad product elica gas stove dont purchase elica products and elica toll free customer care number are not reseived
Phone no.[protected]

Supriya Dhamnekar

Apr 8, 2021

Dear sir
I am elica customer. My gas stove burner problem too much but my bill issue please support me because no bill no customer service I want bill pdf 1nov( laxmi Burud ) ...order by amazon