Elitify.com / Lavida Luxe Lifestyle Solutions

[Resolved] Elitify.com / Lavida Luxe Lifestyle Solutions — Complaint against Refund of order

Amr21

from Kota, Rajasthan

Address:	Gurgaon, Haryana, 134109
Website:	Www.elitify.com

I had placed an order with www.elitify.com - order #78870 on 21 June 2016 which was cancelled due to non availability of products within 2 days.
I had requested for a refund of my money, to which they had said would take 10-14 days.
I had been exchanging emails with them telling them that I haven't received any refund even after the stated time however they kept giving excuses such as issues with the payment gateway or that they had been shifting their office and that the amount would be refunded soon.
It has been over 8 weeks now, and there has been no refund. They have even stopped answering the emails. The customer care number of the website is also not functioning.
It is not a small amount and the issue is worrisome.
Please help me get my refund back ASAP.

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Sep 23, 2016

Complaint marked as Resolved

Elitify.com / Lavida Luxe Lifestyle Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2016

Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care's response Dear Amrita,

Greetings from Elitify!

We wish to inform that the refund for your order has been processed last week and the refund receipt has also been mailed to your registered mail ID.

We request you please check your mailbox and confirm.

Accept our earnest apologies for the inconvenience caused.

Thanks,
Team Elitify