[Resolved] Elitify.com / Lavida Luxe Lifestyle Solutions

Elitify.com / Lavida Luxe Lifestyle Solutions

[Resolved] Elitify.com / Lavida Luxe Lifestyle Solutions — Order not received

J Jaingareema from Gurgaon, Haryana

I had ordered Coach scandals order number:77545 on 1st May 2016, its been more than a month that I have ordered and I have not received my order. I have been marking mails to company which go unresponsed and when I call all I get is recorded message. There is no option to cancel my order or contact the company other than mail and mails are not responded. I am worried if I will ever get my order or refund from company. Pathetic service. Was this information helpful? No (0) Yes (0)
Aug 23, 2016 Complaint marked as Resolved Elitify.com / Lavida Luxe Lifestyle Solutions customer support has been notified about the posted complaint. Verified Support Jul 14, 2016 Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care's response Dear Garima, Greetings from Elitify! As per our records, your order has been shipped and delivered to you last month. Hope you liked the article. Verified Support Jul 14, 2016 Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care's response The article has been shipped and delivered to customer on 24th June'16. Sep 15, 2016 indrakhi's response i started mailing them from 7th of august to know about order status but thy are replying as if some of the products was not available at time.after one month they replied its in the warehouse and they are waiting for clearance and will dispatch in the upcoming week.i ordered those products on 27th july.
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Comments

elitifyninjaservice

from New Delhi, Delhi

Dear Garima,

Greetings from Elitify!

Many apologies for the experience Per our discussion, we wish to confirm that the tentative dispatch date is 14th to 16th of this June'16. In addition to this we have added express shipping to your order. Hence it will be delivered to you within 24-48 hours once shipped.

We will do our best to get this article delivered to you in shortest possible time frame.

We will also share the tracking details for the same once the article is shipped from our Indian warehouse. We will keep you posted.

Accept our sincere apologies for the inconvenience caused.

Please feel free to get in touch for further assistance.

Team Elitify!

Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care's response, Jul 14, 2016

Verified Support

Dear Garima,

Greetings from Elitify!

As per our records, your order has been shipped and delivered on 24th June'16. Hope you liked the article.

Accept our sincere apologies for the inconvenience caused.

Please feel free to get in touch for further assistance.

Team Elitify!

indrakhi

from Gurgaon, Haryana

I ordered some products worth Rs. 4160 on 16th july.But i didn't get my products yet. and if i am mailing them regarding my order, they just say we will dispatch in upcomimg week.