Elitify.com / Lavida Luxe Lifestyle Solutions

[Resolved] Elitify.com / Lavida Luxe Lifestyle Solutions — Refund not processed after 2 months

dve

from Bengaluru, Karnataka

Address:	Gurgaon, Haryana
Website:	www.elitify.com

I placed an order on the website over 2 months ago. I was informed that the product was unavailable by sent on 20th may. I have been waiting for a refund since then, but have only received excuses on follow up.

More recently, there is no response to emails / creation of tickets via their site. The phone that is listed just has an automated message asking you to email them instead.

These are not low value products. There being no way to get in touch with the company is worrisome.

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Aug 21, 2016

Complaint marked as Resolved

Elitify.com / Lavida Luxe Lifestyle Solutions customer support has been notified about the posted complaint.

Jul 19, 2016

Updated by dve I placed an order (77993) on the website over 2 months ago. I was informed that the product was unavailable by sent on 20th May. I have been waiting for a refund since then, but have only received excuses on follow up.

More recently, there is no response to emails / creation of tickets via their site. The phone that is listed just has an automated message asking you to email them instead.

These are not low value products. There being no way to get in touch with the company is worrisome.

Verified Support

Jul 20, 2016

Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care's response Refund has already been processed and refund receipt with transaction ID has been shared with the customer.

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Comments

dve

from Bengaluru, Karnataka

My order no is 77993.

Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care

from Delhi, Delhi

Verified Support

Dear Deepa,

Greetings from Elitify!

We wish to ocnfirm the successful processing of the refund for your order. Please check you mailbox for the detailed information.

Please feel free to get in touch for further assistance.

Thanks,
Team Elitify!

dve

from Bengaluru, Karnataka

This is a blatant lie. I have not received any refund, and no transaction ID has been shared with me.

dve

from Bengaluru, Karnataka

I'd appreciate it if someone from your organisation could give me a call to let me know the details. I have not received any refund for the past 2 months.

Zana

from Silvassa, Dadra and Nagar Haveli

Hello,
I have faced the same problem and have been cheated for an amount of Rs. 11, 000. We are writing an article about them to make sure everyone is warned about the company. Please let me know if you would like to participate in the online article.

If they do not respond, we plan to take it up further in the consumer court.
Regards.

Amritaa Khurana's reply, May 23, 2017

I would like to participate 9970063663