EMI Bazaar — order not received till date

Refer order no.680384 dt16Dec 2014.The item has not received till date On21Jan 2015, I was informed the item has despatched DDLY 99291 DIRECT DELIVERY.But28Jan 2015 informed me Z4183109/DTDC COURIER. Personally checked with DTDC courier, they also not in receipt of such item.A complaint lodged Sr no.101951 dt31 Jan 2015 and Sr no.00110604 dt18 Feb 2015 and4 Feb 2015complaint through email [protected]@gmail.com but I have not received any answer .No body answers the phone to my satisfaction From BS SOHI moblie no[protected]