Employee's Providents Fund Organisation [EPFO] — about not getting pension from february

Address:

Kolkata, West Bengal, 700026

Respected sir/madam,
My name is piyali kar. This is to inform you that my mother-in-law (Archana kar) who is 72 years old is not getting her pension for the last 4-5 months. She has got her last pension in the month of january. Her epf no is wbcal00020704. When she did not get her pension till the end of month march, we went to the bank. There the bank official said we have to go to the regional epf office for retina scan and other verification for aadhar link up. Then we went to regional epf office situated at karunamoyee and there she did all the formalities necessary for aadhar link up. After that we waited for another 2 months but still the pension was not started. At the end of april we got a sms stating “aadhar based jeevan pramaan for ppo no wbcal00020704, pramaan id [protected] has been rejected due to name and dob do not match”. After that as per bank official’s instruction we also changed the dob of aadhar card but as per govt law pension cannot be stopped despite any disparity in aadhar or voter card. She used to get her pension of rs. 1000/ and the taxi fare from our home to epf office is more than rs. 1000/.in this situation, i want to know whether it is justifiable to journey for a lady who is more than 70 years age. What should we do in this situation?
Waiting for your kind cooperation and support.
Thanking you,
Piyali kar
[protected]@gmail.com