Employee's Providents Fund Organisation [EPFO] — Death claim rejecting for one or the other reason and they are not proceeding with claim after multiple follow-ups.

Address:

Bangalore

I am writing this on behalf of deceased parents of Balbhima bearing UAN:[protected]. With reference to above subject late Balbhima was working for Trimurti Polychem PVT LTD, RS Gardens, Bommasandra, Karnataka 560099 and registered address is 7th Main Rd, 4th Block, Jayanagar, Bengaluru, Karnataka 560011 accidently he died on 3rd august 2018. His parents are applying for the death claim from many years. But its rejecting for some reason like father name mismatch or KYC not updated, now his parents want to claim the amount under the death claim clause.
After multiple time rejection Employer submitted the following clarification and documents as per their comments,
1. Reason for delay in the submission of death claim application letter
2. Death claim application duly filled and signed by deceased member father(Vishwanath) and Employer
3. Joint declaration by deceased member father(Vishwanath) and Employer due to following reason
a. Father name differs as per our office records (Claim ID - PYBOM[protected]
b. Father name differs (Claim ID - PYBOM[protected]
c. Submit hospital documents (Claim ID - PYBOM[protected]
d. Certificate enclosed is improper (Claim ID - PYBOM[protected]
e. Date of leaving wrongly updated in KYC (Claim ID - PYBOM[protected]
f. DOJ, DOL or DOB not given in the claim form (Claim ID - PYBOM[protected]
4. Death certificate original copy issued by BBMP
5. Copy of the post mortem examination report issued by Victoria Hospital Bangalore
6. Copy of Aadhar card of parents and deceased member
7. Copy of Bank passbook of parents
8. Copy of Ration card
9. Passport size photographs of parents
10. For all the rejection mentioned in point 3 given clarification as well joint declaration duly signed by deceased parents as well Employer and required documents submitted.

After this also they not processing the death claim please let me know what we need to do. Please help in this.