Employee's Providents Fund Organisation [EPFO] — Extremely rude customer care

I called EPFO customer care on [protected] to find out why I was still accessing my passbook after activating my UAN as suggested by the same lady. I called her up and apparently it takes 4 days to get activated. Instead of saying the same she started yelling that I don't know anything. How was I supposed to know how long it takes. It was no where mentioned. I politely asked her for a link where I can check and guess her answer to that, Google it. Then why the hell are you even there. Don't feel like you are doing me a favor its you damn job. and let me tell you, you are very bad at it. I wonder how many people have faced this problem. People will find it impossible to interact with her and get any work done. Extremely unprofessional and uninformed. She barely knew anything expect taking her frustration out of customers