Employee's Providents Fund Organisation [EPFO] — pf office employees not give the correct status in my pf withdrawal form

Address:

Nainital, Uttarakhand, 263139

Sir.
Mai pichle 1 year.6 month se apna pf withdrawal karne me lagi hu 6 july 2016 me maine first withdrawal form submit kiya tha par mera form bina kisi reason ke reject kar diya gaya jab maine submit date se 4 mahine baad apna form manga to mujhe koi record nahi mila na hi form resend hone ka na hi speed post details.. Uske baad mai oct.2016 me fir se apna form lekar gai to mujhe bank statement change karne ko kaha gaya jo sirf do mahine purani thi. Fir mai bank statement change kar ke jab third time gai to kyc na hone ke vajah se mera form reject ho gaya.. Lakin abi 05 may 2017 me maine fir se withdrawal form submit kiya hai jiska form 10, 19 under process ka msg mujhe 11 july ko receive hua hai ab mai jab pf office se updates puch rahi hu to mujhe sahi information nahi di ja rahi hai please suggest me.. How to get a correct information in this situation.
I received this msg on 11.7.2017🔽
Form 10c (Withdrawal benefit/scheme certificate) for acct ukhld[protected] recd on 27.06.2017 and claim id ukhld[protected] is under process.
Uan claim form 19 for pf settlement for member acct no ukhld[protected] received on 27.06.2017 and claim id ukhld[protected] is under process.