Employee's Providents Fund Organisation [EPFO] — Stoppage of pension

Address:	Thane, Maharashtra, 400076
Website:	www.consumercomplaints.in/complaints/epf-thane-office-thane-c68106/page/4

Name : Narendra Deo Sharma
PPO No. : TH/THA/04057592
PF A/C No. : KD/NSK/0024002/00A/0001131
Details : Was getting pension of Rs 1147/- per month regularly till January 16. Had submitted Life Certificate in Nov 15 at HDFC Bank Powai Branch (Disbursing Branch). However, it appears that the certificate got misplaced/lost in transit and hence pension had ben stopped.
Again, submitted Life Certificate at Bank branch on 3 November 16. On enquiry from bank in Feb 17, as the pension has not yet started getting credited, I am told by Bank that Pension Office is insisting on Nov 15 Life Certificate. I could not understand logic as if I am alive on 3rd Nov 16 then it is obvious that I was alive in Nov 15 as well. After that, when bank took up the issue again with Pension office, that now only Digital Life Certificates are acceptable.
There is no Jeevan Pramaan Seva Kendra at Powai, where I reside, and even nearby centres are non-functional for some reasons. When I took up the issue with them, they confirmed on email that Digital Certificates are OPTIONAL as of now and pension can not be stopped if physical Life Certificate has been rendered. In the meantime, they are trying to activate Seva Kendra.
On email, I have sent photo of Life Crtificate to Pension Office Thane directly as well. But there has been no response from Pension Office and my pension still remain STOPPED.
It is nothing but plain harassment to the senior citizen pensioner who is being made to run from pillar to post for OVER ONE YEAR.
Request help.