Emudhra — non receipt of dsc token

Address:

Kamrup Metropolitan, Assam, 781005

Cgst guwahati had requested for issuance of class 2 combo dsc for the following officers:
1) shri jk simte, additional commissioner
2) shri dinesh kumar fuldiya, assistant commissioner
3) ms dhira medhi, a. C. A. O.
4) ms p i devi, a. O.
5) shri shankar barman, supderintendent
And a cheque bearing no. 782459 dated 05.09.2017 for an amount of rs.14, 451/- was sent along with the application forms and authorisations.
Till date, 4 (Four) tokens have been received against the following awb of blue dart:
A) [protected] (1 token)
B) [protected] (3 tokens)
In this regard, correspondence was made over email with ms vidyashree. She sent a mail asking me to contact the customer service. I did but after taking all the details and assuring me that the customer care person will get back to me after 1 hour, the call never came nor any further email.
A detailed email was also sent to vidyashree cc to roopa but no response received till date.
This is a central government office. Many process are stuck due to non receipt of the fifth token. Please look into the matter and give a concrete reply rather than asking us to contact the customer service.
We are new to dsc. So, a query was raised as to whether any of the token can be given to the officers or each token has been configured as per the details of the officers. Please clarify this aspect also.
Anticipating a positive response from your end.
Regards.
Surjit singh
Superintendent
Cgst guwahati