Emudhra — poor product support & service

Had poor experience in buying dsc from them. Primarily had 2 issues

A) the software tool you use to download certificate (& save to usb token) works only in windows and not in mac (Or linux). I was not made aware of the same anywhere in the site or purchase process. Calling them is of no help, for i got the only advice to find another windows machine. (I work from home and i don't have array of laptops to switch around).

I wish they clearly communicated windows requirement and incompatibility with other os. I would have gone for a different vendor

B) i managed to install windows vm on mac (After long download time) and had the certificate successfully installed. Now back in my mac, i was asked to install certain drivers for the usb token (I bought usb token from emudra team), which i did. Post which, the driver tool was not able to detect my certificate.

Called their support, where instead of helping they suggested me to get my laptop checked in service center for port compatibility or use windows machine. I asked for replacement token (Of different make) but that was not honoured.

While they're only resellers of token, they should take responsibility to ensure customer can use it and if not for any reason, should have replacement/cancellation policy.

Had i purchased privately (Say in amazon.in) i had an option to return the product and get different one, however here i'm stuck

I wish they could improve their attitude towards customer (Our product is right, you are wrong).