| Address: | Enrich salon shyamal satellite, 380015 | | Website: | Www.enrichsalon.customercare.com |
Since last five years almost i use to go to enrich shyamal ahmedabad salon with one devang bhaty, a senior hairstylist, this diwali due to offers i have asked him for appointment and he gave me a time but when i went to salon he introduced another hairstylist namely vishal gohel and they have saw me pics on their mobile (Devang) and said to highlight my colour on copper base highlights but that guy had pre lighted my hairs like it was almost white nd by not washed my hair that vishal started my work nd after almost two hours he finished only pre lightening...!!! And after they both vishal nd devang decided to each other that if my hair is totally so light my highlights colour will not suit me so recommended again 8.3 blonde shade and baliya style... It is very surprising that they changed their statements according their work’s result!!! Such as after knowing that this lady’s hair is not as per her wish let her introduce something else according their results!!! And after again two hours while he final washed my hair it was totally changed result... I mean twice they changed my service decision nd it was almost 17, 733 /- rupees i have spent they gave me result that my hair don’t look nice even all hairs looks alike mahendi hair nd no highlights on the contrary on asking vishal that where is devang he was disappear after my final hair wash and on asking for him they said he was out for some work and on complaining on reception desk they said that maam it’s look nice this nd that to convince me for whatever they did it was good in spite of listen their customer’s complain genuinely they covers their mistake... Again while i messaged devang on whatsapp he called me late evening by said come tomorrow i will correct that mistake... My question is after your mistakes what about for our timing which i have wasted already time nd money and also after another chemical treatment of highlights my hair will definitely become more weak and dry... Who will be responsible for all this bothers to customers and what about complimenting smoothing hair facilities... If this is a perfect forum to solve our complaints kindly contact me... Otherwise have to file complaint before consumer court Was this information helpful? | 
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