Enrich Salon — unprofessional behaviour by the front desk

Firstly the team never answer calls at koregaon park, pune. Phoenix branch answers, but when i ask for a specific therapist, they always want to know who is online and would want the contact no. To call back to tell the status (Which never happens). When i call them back after sometime, i get a reply saying no therapist available. I have been a loyal member of enrich since past 5 years or may be more. I don't think i would continue after my membership expires, because that is what is making me visit the branch. Prateek, at phoenix market city branch is not aware of basic ethics when it comes to facing a client/dealing with a problem. 2 days back on asking i was told that asma and padma are not available and would be available on friday directly. Today when i called for an appointment, i was told that asma left off due to an emergency. I said i don't mind getting my services done from padma. On this, i was told that she was on her off. Simple things first, are they even aware of their roster??? How could they tell me someone would be available on a particular day and suddenly tell me that they are on an off? Upon questioning, i get to hear from prateek, "okayyyy, sorry for the inconvenience!! Is there anything else i could help u with???"
Like seriously??? Is this some kind of favour?? To my knowledge, this is not called "customer service". This is simply "customer harassment". I don't think i would like to pay to get "harassed" next time. I would redeem my membership amount as soon as possible and move on. It's high time. There are better salons out there and i was with enrich simply for asma's services. But again, i visit to pamper myself and not to stress myself at a place where i expect people to know their basic ethics. You guys need to train your people. Not just throw them at prime branches.