Essaar Travels — Irresponsible attitude

Address:

Sivaganga, Tamil Nadu

We booked bus tickets in Essar Travels on 9 Jun 2016- 9:30 pm for a journey from Devakottai to Coimbatore which turned out to be a stressful experience.The bus started off from Devakottai at the scheduled time but came to a standstill for about 2 hours in Karaikudi (about 20 kms from Devakottai).The passengers had no clue of why the bus had been stopped there for hours.Then after undue pressure from the passengers, the driver had to let out that the clutch blade was not proper.One of the passengers called the management .A mechanic was called in to look at.Meanwhile, the owner made alternative arrangements. A bus which was not upto the standards (more/less seemed like town bus) arrived along with its driver and cleaner both under the influence of liquor. None of the passengers dared to board that bus . The owner/driver/mechanic though fully aware that the bus won't last the journey forced us to get into the bus that too with the help of police with whose help they silenced the protesting passengers. subsequently at two places the bus had to be halted and the driver did not even bother to inform the passengers that the bus is not fit for further travel and after lot of protests by the passengers against indifferent attitude of the bus management the drivers of the buses of the same company on being stopped came to the rescue by boarding coimbatore bound passengers in one of karaikudi bound buses after requesting the passengers to get down and go in other buses. We request you to take disciplinary action against the bus management as most of the passengers had to skip the college/bus and were able to reach ultimate destination at 10.15 A.M