Estillo Furnitures Tollygunge Complaints & Reviews

I had purchased a 4 seater dining table from Tollygunge showroom on 12 Dec 2014. The price of the product was Rs 27000. However within one month, one of the chair had defect and after repeated calls no body came to fix it. I lodged complain #1458 few weeks back but till date no body came to attend it. I am thoroughly fed up with the poor quality of service and would recommend no one to buy estillo product.

Sir,
I bought a dining table of model no 'F-64-4S' brand of "Estilo, Life Style Furniture" from the Showroom "OUTPACE FURNITURE PVT. LTD. of 193, N.S.C. Bose Road, Kolkata-700040(Phone No:[protected]/[protected] on 15/04/2014. The price of the dining table Rs.16, 500/- 50%, discount on M.R.P. Rs.34, 500/- as they mentioned. But there are no such sticker or company logo on the packing of delivered dining table or on the dining table itself that make me satisfied the name of brand and the price of the product. When unpack the furniture in front of company's Service Engineer, I found lots of scratch mark on the table legs and also cut mark on the bottom glass of the table. Immediately I gave it to his knowledge and he advised me to inform to the dealer. Then I informed whole matter to the dealer and they assured to change or repair. But they don't do this. After 3 times of calling over phone I visited the showroom physically and noticed them the matter on 21/05/2014, also I shocked about the price of the same dining table displaying on the showroom. Sale price same as I bought but discount just 30%. So how can I know the actual price of the product? I think they cheating and misguided the customers like me on showing discounts. They mentioned on the cash memo "5 years standard service warranty", but they didn't attended once to date on post-delivery of the product and after making so many calls.
So, please help me to get the fresh product that I had bought and way to know the actual price of the product .
Cash memo filed on my wife's name: Suparna Chakraborty of 51, Bidhangarh South, Santoshpur Kol-66. Contact no-[protected]. Order No - 'NN/537'

Dear All,

This is to inform you that I have brought a Bedroom set package from Estilo furniture ( Outpace Furniture P Ltd), Hiland Park branch, kolkata on 24/09/2013 & the price is Rs 101500. At the time of brought the furniture they have assured me that i will get 5 years service warranty & it"s written in the bill also. Within a month, i noticed that they have used complete damaged lamination in the dressing table & due to this lamination destroying day by day. It's like a Chinese paper.I was following up with them for last 15 days for repairing/ replacing of my dressing table. whenever I called up for service they take the appointment but don"t turned up. One of their sales person called Mr Raj Saha, started busing my wife when she called up for service issue today.I called up then & asked him why he is abusing my wife & using slung languages. He cleared me that they are not going to service/replace the dressing table. Finally, when i have threaten him that i shall make a police complaint for service issue & abusing my wife over the phone, His replies is that I can do whatever i feel like they are not bothered & he says he will come to my hosue & beat me if I make a police complaint. This is very serious issue & I need your advice on this.


Their contact no is[protected]
My complaint no is 1643.


Regards,

Sandip Maity
[protected]
[protected]@yahoo.com

3 months back we purchased quite a number of furniture from ESTILLO-rajarhat new town (city centre 2 ).
later we found that the spring of the bed is missing and also the almirah broke within few days.we have calling them for repair for the past 3 months but they are ignoring the whole problem.we are quite fed up with behaviour.
please help us with an immediate solution to the problem.

bill no :- 2407 in the name...

I have bought a furniture on 22/07/2009. Estillo has delivered a same but disputed one for which I repeatedly called them to replace with a fresh one. but they have not taken any action till date after uncountable numbers of phone calls from my end. So, what I feel is that the merchant has cheated.

merchant's name: elegant furniture kolkata
Place : metropolis Mall, Baghajatin
transaction date : 22/07/2009br...