Eta General — FAULTY ASGA24JCC SPLIT AC

Address:

Gautam Buddh Nagar, Uttar Pradesh

I PURCHASED THE ABOVE AC FROM M/S KBM VIKAS MARG, NEW DELHI VIDE INVOICE NO C-01558/15-16 ON 10TH MAY 2015 FOR 65500/-, WHICH WAS DELIVERED ON 13TH MAY 2015. BOTH THE BOXES OF INDOOR AND OUTDOOR UNITS WERE RECEIVED OPEN AND THE FACT WAS ALSO MENTIONED ON DELIVERY CHALLAN. THERE WAS NO WARRANTY CARD INSIDE THE BOXES. I CONTACTED ONE MR WASIL AT THE DEALER WHO PROMISED TO CHANGE THE MACHINE VERY NEXT DAY BUT NOBODY CAME. I DID NOT RECEIVE ANY CALL FROM COMPANY FOR INSTALLATION AND DEMO HOWEVER ONE MR JAWED APPEARED TELLING THAT HE HAS BEEN SENT BY THE DEALER FOR INSTALLATION AND INSTALLED THE MACHINE. WHEN THE MACHINE DID NOT WORK ON INSTALLATION WE WERE TOLD TO CONTACT O GENERAL CUSTOMER CARE. THEN I CONTACTED CUSTOMERCARE AND WAS GIVEN COMPLAINT NO GHA[protected]. THIS WAS ATTENDED BY MR SANU AND MR NEERAJ WHO TOLD ME THAT PCB OF OUTER UNIT IS NOT WORKING AND IT WILL COST ME RS 18000/- EVEN THOUGH MY AC IS UNDER WARRANTY. THIS IS THE MOST EXPENSIVE AC IN THE CLASS BUT I AM STRUGGLING TO GET MY NEW AC WORKING AND I HAVE BEEN CALLING AND WRITING TO CUSTOMER CARE WITHOUT ANY RESULTS AND RESPONSE.