[Resolved] Eta General / O General Air Conditioner

[Resolved] Eta General / O General Air Conditioner — COMPRESSOR FAULT

K KULVINDER RASTOGI from Karad, Maharashtra

FOLLOWING IS THE COMPLAINT SENT TO THE COMPANY BUT NO ACTION TAKEN YET. IT IS 4 WEEKS SINCE FIRST COMPLAINT WAS LODGED. Sir, This is to inform you that till date we have not heard back from your office regarding the complaint. The air conditioner was taken by your service people and they have not come back to us. I have been talking regularly with your Mr. Krishan Mohan at Chandigarh, but no concrete reply has been received. This is my final notice and after 4 days if I do not het ant reply from your side, we will lodge our complaint with the concerned government authorities including the consumer forum. Copy of this letter has been sent to the Local News Papers for information. Thanks & best regards, REF NO. 6273 DATE 07.05.2009 To The Manager, ETA General Private Limited SCO 2475- 76, Sector 22-C, 2nd floor, Chandigard-160022. Fax no.[protected]. Sub :- 2.0T SPLIT Air Conditioner Sir, We wish to inform you that we had purchased the above Air Conditioner directly from you vide your Invoice no. CH06210004 dated 06.04.07 for Rs. 43, 983.00/= In the very first year, we had faced a problem with & had lodged our complaint with your local service center in Jalandhar & your office in Chandigarh. The same was repaired after 15 days & the same worked properly thereafter. May, 2008, wherein it again stop working & we lodged our complaint in Chandigarh & Jalandhar. The same was again repaired after a gap15-20 days & we were asked to pay for refilling of gas & labour charges by your local service center which we refused to pay the same as the compressor was under warranty. Now, the Air conditioner had stopped working since yesterday & we are now advising you through fax / email to depute your representative to check the A.C. & let us know what has to be done. I request you to please take the matter at the earliest. Thanking you. FOR R. M. EXPORTS AUTH. SIGNATORY Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

PREET SODHI

from Lucknow, Uttar Pradesh

SIR I HAV TAKEN UR 1.5 SPLIT UNIT FROM KAROL BAGH NEW DELHI ITS WEIGHT WAS 74KG WRITTEN ON THE CARTON MODEL NO.AOG18AZE THE WEIGHT IS NOT PROPER IT IS 61KG. WHAT TO DO WITH THE WEIGHT. PLZ GUIDE ME SOMETHING OTHERWISE I HAV TO FILE A CASE IN CONSUMER COURT AGAINST UR COMPANY.WAITING FOR UR REPLY

shashank jain

from Mumbai, Maharashtra

my name is shashank jain and i m from muzaffarnagar.
i have purchased o general window ac 1 year ago and now it is not working properly.
we purchased this ac because we have total faith over this company.
some mechanic over here say that it work no more and some say that its compressor is totally dead.
here summer is too much and our ac is not working
kindly help me to over come thsisproblem.
thinking you

Ajaypartap Singh

from Mohali, Punjab

refer my complints over telephone and fax dt, june 7th 2007 to ETA Genaral chennai and pondicherry and my letter to Fujitsu General japan on the subject of a bad product, 25500 btu a/c model axz24anl that i bought on 11/04/07 bearing serial no.15750 and covered under warranty card no. eta 155623. the a/c was to run on a current of 12.4 qmperes but consumes 20 amperes and the wires become burning hot and the a/c cuts off and this despite your engineer having made me invest over rs.7000 on new wirring and switches from my board to the a/c direct. i am a heart patient having undergone quadrupple bypass surgery and also am 90% handicapped after an accident. kindly mitigate my sufferring and replace the machine and or refund the full costs incurred by me failing which i shall have to approach consumer redressal forums and or other depts.

Jayesh Deliwala

from Davorlim, Goa

I had purchased 2.0 tonnes O'General machine with big hopes in August, 2008. The machine started giving problems from the very first day of its installation in as mush as it used discharge heavy amount of water and did not give proper cooling. After my repeated complaints and so many visits and attempts of dealer's technicians, the fault was detected in May, 2009. The compressor of machine was defective. I underwent lot of troubles even after purchasing such a costly machine. The company did not respond to any of my five to six e-mails. The company is highly indifferent and does not care for the customers. Though my dealer replaced the compressor after my persistent follow-up, I have lodged a complaint in Consumer Court for refund of my money. Why should we buy such defective product paying such a high price? I metro cities people do not have time to institute legal proceedings and, hence, the company and its dealers are taking advantage of weak legal system of this country.

atul mahajan

from Jind, Haryana

Dear Sir,

i hv purchased a casset ac from ambala cantt madan agencies bt der is fault in compressor of d ac...i hv first time seen d fault of a big company ...v hv loged a complaint in chandigarh bt dey gv any satisfactory answer nd told to waiot us for ten days ...how can i wait for ten days in dis hot summer...v never suggest any of our frnds or relatives to buy any product of o general...

mohamed rafiq

from Mumbai, Maharashtra

sir
i heave purchase 2 ton sprit ac o general inar unit fire, fully demeged, plz rectifived complient

contact : mohamed rafiq
shifan hospital
93, devippattinam rod
ramanathapuram
pin code 623501
cell no [protected]

nishesh mehta

from Chennai, Tamil Nadu

last 20 days past for my new 1ton ac purchase in mumbai, but company is not providing me warrenty card, and from day one after instalation noice is there, company engg.could not able to rectify, then complaining for multiple time Mr.sawant came after17th days and promise to sort out the problem next day, but again no one has come and i cant use new ogeneral ac.even spending rs.21500/- Nishesh mehta 1/a, 20, sahyadri, asha nagar, kandivali east mumbai-400101.cell-[protected]. NEVER TRUST OGENERAL AFTER 1YEAR FULL WARENTY PROMISE. after sale TU KAUN AUR MEIN KAUN

sarju mer

from Noida, Uttar Pradesh

I had purchased O'General AC with big hopes in FEB 2011. The machine started giving problems from the very first day and did not give proper cooling. After my repeated complaints and so many visits and attempts of dealer's technicians, the . The compressor of machine was defective. I underwent lot of troubles even after purchasing such a costly machine. The company did not respond. The company is highly indifferent and does not care for the customers. 4th complaint no.1103md191391 through vijay sales

mohamedfaisal

i need a/c price

rajesh chadha

from Delhi, Delhi

I agree with the above complaints about O General. Their attitude is very negative. I have lodged a complaint at the Customer Care of O Generalregarding 1.0 Ton O General AC purchased through Vijay Sales, Janakpuri. It was lodged on 18.05.2011 with a complaint number 1MY180084. Today, it is 24.5.2011 and no one has attended the complaint inspite of several reminder over phone.

Rajesh Chadha

abhey kumar garg

from Karnal, Haryana

hello sirmadam
i am our customer and m using our product OGeneral Window 1.0 tonn Ac and the product Bill No.146665 dated[protected] Ms Goyal Radio Nabha Gate Sangrur(Punjab). There was the problem in the transformer last year and the dealer changed it.Now the summer season started the same problem occurs.we ask the dealer about that problem then they said we have to pay for that.And we pay for that and change that transformer. and we have that Defected Transformer.plz check the matter and reply me as soon as possible
With Thanks
your Customer
atul garg
[protected]
garg.[protected]@gmail.com

Mayank Gogia

from Delhi, Delhi

Respected sir/Madam
I have puchased 1.5 ton ognrl split A/c from navrang electronics Laxmi nagar Delhi. Dated 15 july 2010. serial no. T005267. A/c is not cooling properly i have complaint 3-4 times but still they r not able to ractify the problem. After a month it will be 1 year so I request u to look into the matter I will be thankful to you. plz reply as soon as possible.
Thanking you!
Mayank Gogia
[protected]
[protected]@yahoo.co.in

Malhotraphotostat

from Delhi, Delhi

Sir,
We have purchased a split AC from M/s Nayyar Electronics Saraswati Vihar, Delhi in April, 2011 and after 10 days its compressor is not working. We have done so many complaints but no action is taken till date

So I request you kindly take action.

Regards

Malhotra Photostat
C-574, Saraswati Vihar, Delhi

nasir h hitawala

from Mumbai, Maharashtra

sir,
i have purchased 5 split ac from ETA O General co. directly compressor of one of my ac failed last get it replaced by the co. in one months time and chrge Rs. 2000/= for gas and service charge .again this year same thing happen with me whole summer has gone without ac now again they are demanding 2000/=

i thinking to knock the doors of consumer court

nasir hitawala
udaipur raj.

vikasprakashgupta

from Pune, Maharashtra

O GENERAL — New AC Compressor Faulty

I bought o genral 1.5 ton AC in the month of may from M/s Electronic bazar a div of Big bazar, the compressor failed hardly after use of few hours.A complaint was made to service center ref no. 11JL170104 dated 13th June 2011. i was promised that the compressor would be replaced by 25th June 2011. Since 25th June i have been following with the service center & they are asking for 3-4 days every time i call up. Now till date the problem has not been rectified. Now the latest promise is 29th July 2011 lets see what happens.

vikasprakashgupta

from Pune, Maharashtra

Company teasing customer should be heavily penalised.

jimmy_jay

from Veraval, Gujarat

Sir,
I had purchased an O'General 2.0 ton AC from the following distributor. Mayur Electronics, bus stand road Junagadh(gujarat) Ph - [protected].After 6 Months neither it is cooling nor there is pressure of air.And They have not given me a single service.And behaving with us rudely.after lots of phone calls & personnely visiting the distributer's office, nobody is attending .Pls do the needful.