Eta General — Issue not rectified of my newly purchased 1 Ton O'General Window AC

Address:

Haridwar, Uttarakhand

This is to bring into your notice that we had purchased one Ton O'General window AC on 11th June 2015 from Mehta Electronics, Jwalapur, Haridwar and a month after installation when our family friends have visited to our home and we have started it, it started having issue that it is automatically getting stopped in every 10-15 min or it is not running when we are starting it . It was so embarrassing in from of them. We have made so many complaints since August 2015 (eg: recent complaint# GHA[protected] & GHA[protected]), many times engineer have visited to our home to check AC and also have taken out the internal device of AC to check and fix it but issue has not resolved yet. It is so much frustrating to my family that we have invested money for the comfort and not a single day it ran properly. Now the situation is that we are fed up calling to the customer care and representative is saying that senior engineer will visited to resolve the issue but no one is coming. I would like to request you to resolve it asap or if your company is not able to fix the issue, i want AC to be replaced and install a new AC in place of the faulty AC.