Ethnic Roop — Wrong Item Sent and issues in refund

Address:	2013,Ashirvad Textile Market, Behind Bhavani Industry, Pune Saroli Road, Surat Gujarat P.I.N: 395010 Mobile: 9998125091
Website:	ethnicroop.com

I ordered a saree from online store Ethnic Roop which was delivered on 08.02.21. There was difference in the displayed picture on the website and the actual item sent to us. So we ordered its return and refund of our money which is Rs.1699. This amount was paid as Cash on Delivery.

The company has asked us to return the item at our cost and also with a condition that it should reach them within five days of the delivery date. Or else they said no refund will be made and the parcel will not be accepted. Since we are in Patna and the company is in Surat it nearly impossible for the courier to reach within this stipulated time.

This is a totally unfair practice designed to cheat the consumer and to push their goods under the disguise of such terms and conditions. How can a consumer guarantee the time frame on behalf of the courier. We have mailed twice to their customer care but we have not got any reply till now. Their email i.d for your record is [protected]@gmail.com

Our parcel is ready for dispatch to Ethnic Roop but we fear if the parcel does not reach on time we may loose the money.

Please help!

Thanking you,

Aastha Sinha