Etihad Airways — denied boarding due to overbooking. worst service from etihad. | |||||
Hello, I am a frequent traveller to europe on business purpose. This time i preferred etihad airlines for my travel, which very much regretting and frustrating. While travelling from india to frankfurt, i was asked to postpone my travel to next day due to over booking. Some how didnt happen because i did not accept to change my plan. While return back to india, at abudabhi ethad team denied my boarding. I have well planned and booked the flight as per my comfort, comittments, personal works, paid huge amount on flight ticket. I have planned to visit to my home town hyderabad on 17th sunday. Now as i was stopped from boarding at terminal3 of abudhabi airport, all the planning got effected. Who compensates my valuable time. Accommodation provided was very bad. Room was in a dormitory where just space for a bed something like a cell just for sleeping. No facilities are available. Forced to use public airport toilets. I got to run more distance for food. Even the food that we can get with coupon is very limited not sufficient. Atleast if the service and accommodation is good i could have managed. But its a very worst service from etihad. Frustrating. When i questioned the people at information center who changed my flight to next day, they are not responding well. Told me to raise a complaint in the etihad website with very casual way. I have travelled in lufthanza, emirates and other airlines. Never had any problem. I would have booked better flight if they could have made "flight full/no seats avaialble" in booking sites. Why are they allowing overbooking of flights? Who compensates for my valuable rime i dated in airport? Its almost one day. Who are they to change my flight of i have already booked on perticular date? Please give me the justification. I had very bad time and discomfort lost my whole day of time inspire of spending huge amount on booking ticket in etihad airlines. I have changed from below flights. Ey 216 - ey236 16th feb 9.50pm - 17th feb 2.00pm Ticket no :[protected] Pnr nxvxat Please compensate. Regards, Kiran Was this information helpful? | |||||
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Feb 19, 2019 Updated by rm2kor Hello, => I have raised a complaint in social media as you suggested. => But the Etihad representative at social media asking me like why did not denied at the starting point "Frankfurt"? Now it is not possible for compensation. If the Etihad representative at Frankfurt does not give true information when ask for second boarding pass and if She tell that I will be issued with boarding pass at "Abudhabi" airport, How can I deny in this case. just to manage the situation and cheat customer Etihad representative did not behave professionally. =>He said nothing in his hand, asked me to Contact Etihad Guest relationship team. =>I have done that also, I raised concern in Etihad Official website also. But I did not get any response yet. No one contacted me. Apart from this =>At "Abudhabi" Etihad executives did not give right information when I ask for Tourist Visa as wait time is "18h" She simply told It is not possible just to manage the things, Later I realize that this can be done in 0.5h to 1h. => She told I will be avail with good accommodation and food, again this is not true, they arrange dormitory having a rack of 2 beds, no wash room and nothing. Food was very limited, Just allowed to take any one item. => She gave a coupon of 200 Dollars and told be that I can use it for travel any where, but she did not tell that I can use it in Etihad, later when I verify I can use it in only Etihad, For booking I should run to Etihad office, which Can't use inside India within a year. Later when I ask them about above 3 points, they said we cant do any thing, you can contact customer care/ guest relationship team. Just to manage the situation they hide information to the customer. Very unprofessional. All the reason for false information is compensation as per the Etihad terms and conditions @ https://www.etihad.com/en-us/legal/terms-and-conditions/ (refer screenshot attachment) I am very much disappointed with the respect with Etihad service. A very good lesson from Etihad.  | |||||
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