Eureka Forbes Complaints & Reviews

Our customer id is [protected]. We had purchased aquaguard invisipure ro sac code 8421 vide invoice no[protected] dt 12/7/18.
With great difficulty someone came to do the quarterly maintenance work only in dec 18 ie after 5 months.
Once again i received sms from eureka on 24th march that technician will visit for mandatory service. Till date nobody has come. When i speak to them they blame each other and keep tossing it while saying that our house falls in some body else's area. Please resolve the issue and do not make us suffer. We have paid money to buy your equipment.
Rgds,
Gautam mukerji

Aquasure team is not providing installation service, have been doing follow up from more than 10 days

Called several times at their service centre, they provided service request number [protected] on 12th april but till now no one turned up from their team for installation. Written several emails but no response received. Already provided invoice and purchase details on their email id and whatsup number.

It's a new machine and indicator is also not working.

Regards
Richa
[protected]/[protected]

I signed 3 years amc contract with eureka for servicing of my aqua guard. As per contract terms there are two visits in a year.in one visit engineer is supposed to change candle and in another he cleans the candle to do routine maintenance however this time when he visited my house i was not their so i came to know from by son that he even could not able to open the m/c forget about changing the candle so he simply cleaned machine from outside and took my son signature and vanished.
I would like to logged a complaint against eureka for cheating by sending un trained technician that too without prior intimation.

Thanks
Regards,
Atul parande
[protected]

After amc not provide me satisfactory service, they said no part for change in compony end. But that time on start amc on[protected] not said.
But we are (My family) face many problems. Like stomach problem so change the mashine and/or return my amc amount 1960+ medical expences 15000/- and total=16960/- within 6 days.
Thanks
Amita shukla w/o pradeep shukla (H. T. New delhi)

[protected]
[protected]
Email pradeep. [protected]@htlive.com

I am sandeep chandra I have purchased a Aqua Guard water purifire on June 2018, I have made one complaint no [protected] on 6 April 2019 due to some smell in water. I have made another complaint no [protected] on 15 April 2019. Again I called toll free no [protected] for asking why technician not attending. I surprised to know that my both complaint mentioned above completed in company record as customer care person reply. I asked customer care person the name of technisian and date & time of completed the complaint but he said he was not able to tell details in another department and he booked another complaint no [protected] dated 17 April 2019 again he said within 2 days technisian will come. My family disturbed more than 13 days for clean water. I want to know that it is genuin. Aqua guard is a International company and service like this. How can I believe in this company and suggest any friend and relative.

Irresponsible pondicherry head incharge mr. Kumar, their motive is only to sale their product, they not bother about the customer satisfaction, very cleverly speaking to me, i purchased the product from one of their branch, they not even showed demo, after paid my full amount, 15290 (Vacuum cleaner only after delivery they showed the demo, i checked within 1 hr of delivery i am not satisfied with the suction power worth for 15290. So, i called helpline intimated the product return and refund they accept, after my 6 th call they informed to their team to check the issue, they called and told me we are not accept your product return, i don't know why they have different policy for direct sale and online sale, they are telling silly reasons, please help me how to return their product, i need refund, very poor approach, service to customer.

Dear sir,
We had purchase 2 nos of dr. Aquaguard magna smart cool from your company. One number machine is not working properly, so we raised a complain, your people was visited and repair our product, but still is not working properly, now your person sonu (Service engineer - [protected]) he don't pick the phone also.
For pebco motors limited
Invoice no.[protected] dt.14.03.2018.

I purchased dr. Acquaguard geneis plus on 31-mar-2019 from vijay sales, vadodara, gujarat. It got installed at my home address on 04-apr-2019 via eureka technician. Within a week, it stopped working, and not dispensing water at all.

I registered a complain at your customer center on 13-apr-2019 at 10 am. It has been more than 75+ hours passed but nobody from eureka has attended this request. I have not even received any call from eureka technician.

I'm very disappointed with post sales service from eureka i called your customer care service number multiple times within this 75 hours, but every-time, i received a false commitment from your end. I was like a mental harassment for me. I spent over 20k+ for this product - assuming that i won't have any service issue with bigger brand like you. But - i was wrong. I experienced very pathetic post sales service and customer service handling.
If you can't resolve my issue in a day then please refund my hard earned money back.

Service request # [protected]

*very pathetic post sales services*

This is one of the worst service experiences i have come across!

On 10 april, official eureka forbes water purifier service personnel came to our home to replace the candle in the purifier and charged us rs.900/- for it. He broke the electrical connection & the pipe connected to the purifier. He somehow put it together and left.in few days the pipe gave way and led to lot gushing water coming out of the purifier and with the broken pipe hold in clear view. With this kind of water gushing out the chance of getting a shock due to the broken electrical fitting was also quite high so we have switched off all water supply to the whole kitchen since 2 days. I made a complaint at 9.30am on 15 april, and have called many times since trying to explain the severity of the problem. The eureka forbes staff reads out a scripted apology, conveying at the end that the case will be taken on on high priority basis. All of them say exactly the same thing!!

As of now, 1pm on 16 april 2019, no service person has landed up, and they do not even call you to tell you when and whether the service will be done today!! No drinking water for nearly 2 days, all water connection in the kitchen has to be kept switched off as the machine leaks heavily with a electrical circuit close by, all this has been explained but the company is not bothered.

I tried locating the email address of the ceo - mr. Marzin r shroff, but could not find it. I came upon this forum.in today's day and age when it is so easy for the customer to switch to another brand this is the kind of service a well established company gives!

Eureka forbes - really really bad customer service!

Dear sirs, kindly refer to the complaint of consumer no.[protected] dated 15/04/19. It is stated that all the complaints since 2015 are attended by the franchise:- c. M. Enterprise, code-14763, shibpur, howrah-711102.
We expect that our esteemed friend eureka forbes will take suitable action as per provision of amc and will arrange to replace the consumable (Candles) and will remove other defects as required.
With regards,
Asraf ali mullick
Retired civil servant, w. B. C. S. (Executive)

Customer code : [protected], Name : ASRAF ALI MULLICK, Howrah, AMC period from 25/8/18 to 24/8/19, contact receipt no.[protected]. The technician of service provider at Howrah stated that payment of consumables is to be made ( the candle).
The technician attended today on 15/04/19 after lodging complaint. Problem is " overflowing the tank over the purifier, warmer water and odd sound during running of it."
I have installed the Aquagurd in the year 2013 and AMC continued since that year. Requesting to replace the consumables i.e., candles free of cost as per provision of AMC.

ASRAF ALI MULLICK, Retired civil service-W.B.C.S. (Executive)
3/1 Baksara 1st bye lane, Howrah, PIN- 711110

Sir,

CIDCO had purchased a water filter having maintenance period up to[protected]. Now, filter is not working properly at the time of summer. CIDCO staff have been suffered for getting cool & good water since last week.

You are requested to make arrangement for repairing / maintaining the filter and send a helper to repair it. Necessary charges will be paid by CIDCO after successfully repairing.

Regards,
Executive Engineer (Ulwe-III), CIDCO

I had taken an three year amc for aquagaurd old model st2000 in october 2018, only one service at the time of amc renewal was done, since then our almost away from our home at lucknow. I requested to company for refund of at least two year amc amount for which service is not possible as house is locked almost. First the customer care department had not taken care. After so many written complaints, they turn and one official taken note for refund and assured me. Now i received a call another official saying that there is no such policy of refund of amc. When i said to him give me a reply in writing and i will complain in consumer forum, he said ok i will see. My only submission is that when a reputed company like eureka frobes is keeping the money without services, how it is possible.
I request for refund of my money.

We have purchased dg revival ro from your company in the month of november-2017some fake servicing person came and changed duplicate filters by saying one year completed and took rs.4500/- and in april-2019 again they came to change filters now they are saying we are company personal the filters are duplicate please solve our issue we have been cheated

I have purchased eureka forbes water purifier and got only 1 service in 2 years...
What the hell is this i lost my 20000 for this purifier.. Please don't purchase any product from eureka forbes as you will not get any after sales service.
I am going to file a case against them to consumer forum which will waste my money and time but there is no option left for me as i tried my level best to get the service from them but they are #..
Madharchod eureka forbes ka ceo.
Go to hell

Hi eureka team,

Customer code - [protected]
Sub : eureka technician vijaya arya b. S. Damaged (Water flooding in my houe) my aqua sure nano ro based on service request -[protected].

Based on service request-[protected] on 7th apr'19, today at 12.45 pm ist eureka technician vijaya arya b. S. Visited my house. After his service, water leaking continuously in my hose, looks to me he damaged aquagaurd due to which water leaking. After noticing issue tried to reach technician vijaya arya, but he is not responding my request.

After failed to go any response, 3 times tried to reach customer care for earliest resolution today as water flooded into my house (Aquaguard not usable condition), even after multiple reaching only new complain id - [protected] created but so far no response from any one for issue resolution.

Looking forward your immediate resolution.

Regards,
Harishankar

I purchased aquaguard invisipure ro water purifier last year and recently renewed the amc for 12months. Last week one of lower container of water purifier got cracked and suddenly entire water start leaking on the floor. I complained to the customer care and raised online complaint, and after so many follow ups finally after 4days one of the technician came to my house. He said that body broke due to pressure of water flow, i would like to understand is that a design issue as its really not convincing to ro body cracked due to water pressure. However i asked him to replace the container and get new one from store for which he said will take 4more days, however i am still waiting. Today again i see another container broke from bottom, and i would like to ask eureka why this is happening. Also when we as consumer trust on the brand seeing such thing will actually made us think that have we purchased a right product. With this incident definitely i will never ever going to buy any eureka products in future. Also i would request company to take corrective action and help me getting this fixed.

Product code gwpduspro00000

Thanks,
Manish

Ref ticket no. [protected]. No one attended even after so many calls and follow ups. I registered complaint on 29th march. Today is 12th april. They promise to attend in 24-48 hrs. Already 15 days passed. I have called them on 5 occasions and they always said they will attend by tomorrow noon or 2 pm next day. But no response. They did not even call me from their side. I have escalated also thrice. But no response.
Now when i call they say they can connect my call to a senior and they will put me on hold for 10-15 mins. Then they will say, senior is busy and keep holding u unless u wait and disconnect. No one has attended till date.

I renewed my service in dec 2018 with a validity of 02 years. There was a service due in the month of april. Service delivery person is calling from last three weekend and promising that he will come and leaving my weekend work i will wait for the service person and finally he never receive calls after promising that he is coming for the service.

Poor service from eureka after the payment. If the cant delivery the service as agreed then shouldn't take our money.

Customer code: [protected]

Service delivery person contact no - +91 [protected]

There amc is not clear to them itself.
I have reviva reverse ro system which i am using since quite long and renewing amc from last 4-5 years.

This is first time i heard that my outer filter (I did not purchase from outside and comes with the system only) is not cover under amc. It never happened in past 4-5 years but this time they are saying different story. Even i did not see this statement in their amc document as well.

I confirmed with my old ro technician and he said pipes does not cover under amc but connectors cover under amc. But new technician first ask me to charge 300 for 2 mt pipe and 2 connector but later he took 200 rs.

When i confirm the charges with my old technician, he said total cost should not be more than 100 or 150 so i think they have cheated me.

Now one more story they said outer filter cap does not cover under amc but my old technician had changed the cap under amc only sometime back.

There are lot of locha in their amc and statements... Now i cannot believe anyone and will stop renewing my amc from new year.