Eureka Forbes Complaints & Reviews

Hi I am rajesh kumar. I am customer of eureka Forbes from last 1 years.i have complained on 28 march 2025.many times talk to customer supervisor name anu, praveen, abhijit but no one resolved my problem.only give wrong commitment.i and my family facing water problem from last 5-6 days.
My complained no-CM[protected]
Pls do the needful
Take action against this.
Regards
Rajesh Kumar
[protected]
[protected]

I ordered this product AQUAGUARD RITZ WATER PURIFIER on February 6, 2025, from the AquaGuard website under an exchange offer for my old AquaGuard water filter. The product was scheduled for delivery on February 9, 2025.

Since we needed drinking water, we had not yet dismantled the old water filter. The delivery person assured us that he would return later in the evening to complete the delivery and collect the old unit. However, he never came back.

This is where the problem began. The product was never delivered, yet the website falsely marks it as delivered. I have made multiple calls to Eureka Forbes customer care over the past 13 days, and each time, I am given the same response: "The matter has been escalated, and you will receive a call within two hours." No one has called.

In parallel, I also wrote an email to customer care, only to receive the same generic response—"The matter has been escalated." That’s all.

My complaint number is[protected]. If anyone has any suggestions on how to deal with this incompetent Eureka Forbes service, please let me know. Given their poor customer service, I would never recommend this company to anyone.

Edit 08/03/25: Since the status quo prevailed with the online customer care number, I tried a different customer care number and quoted the same issue. This time, my complaint was lodged under a different complaint number—CM[protected]. I even received a message stating that a representative will contact me in the next 4 working hours. Well, that was 4 days ago, and I am yet to hear from them!!!

EDIT 31/03/25: Status quo!!! I even told the company that I will be approaching the Consumer court regarding the dispute! They assured me again that a back end team member will contact me within 2 working hours!!. I am still waiting for my refund!

Hi
Even though my friend recommended not to buy Aquaguard as they will take a month for any kind of service, still i bought it and now I regret.

I am waiting for the installation of the product since I bought and no updates what so ever. No one assigned & nothing scheduled.

I called them several times, but nothing changed.

Service Request no :CM[protected]

Dear Eureka Forbes Customer Support,

I am extremely disappointed with the service and product quality of the Forbes SmartClean with Home Mapping Pro. Despite raising multiple complaints and struggling for over 1.5 months, I finally received a replacement unit. However, the issue still persists, and the replacement product is also defective.
New Issues Observed in the Replacement Unit:

1️⃣ Parts Near Screws Getting Damaged – The plastic near the screws is weak and cracking, causing structural instability.
2️⃣ Other Parts Breaking – The build quality is extremely poor, and parts are falling apart after minimal use.

This is completely unacceptable. I have already suffered significant inconvenience and mental harassment due to the non-functional original unit. Now, even the replacement is faulty, proving that Eureka Forbes is supplying substandard products.
My Final Demand:

⚠️ I do NOT want another defective replacement.
⚠️ I demand a full refund of ₹21, 730 immediately.
⚠️ If my request is ignored again, I will take legal action.

If I do not receive a proper resolution within 7 days, I will:

File a case in the Consumer Court under the Consumer Protection Act, 2019 for selling defective products.
Expose this issue on all social media platforms and consumer forums to warn other buyers.

I expect immediate action and a refund process to be initiated at the earliest.

Awaiting your urgent response.

Sincerely,
Partho Kundu
[protected]

I had purchased the AMC of your product (RO) filter this year
Since then I have raised the complaint of product several times.
But no response is being given from your side.
Every time a fresh date of service is given but no one visited to service the filter.
Such a pathetic service from eureka forbes

Customer id: [protected]
inspite of getting amc gold done for three years no initial amc service has been done till date inspite of calling the tech again and again.

Filter is not available. Is the response,

request for needful correction
thanks
customer id- [protected]/ component id[protected]/ serial no[protected]

We have purchased water purifier which under warranty period. we requested for free service as water purifier not functioning properly on 15 March 25 vide service request no CM[protected]. However, it is not done despite repeated calls and emails to customer service centre. moreover, eureka app shows technician has started service on 15 march, whereas no one has called or visited. very poor and unprofessionalism on the part of eureka forbes. pl resolve the issue failing which matter will be taken legally with competenent authority for deficiency in services.
lt col ramesh sonwane
pune
mob-[protected]
[protected]@gmail.com

I purchased Eureka Forbes Lvac pro robot vaccuum cleaner in oct 2024. It started having issues within 5 months o[censored]sage. The product was faulty so called customer care to repair. The technician who came to repair said he cannot do it and he needs to take it to his office to check fully. Till now i have been raising repeated complaints but they are not repairing/returning the product and nor are they giving me my money back. They only raise tickets but never take any action. Here are the list of complaints raised - CM[protected]
CM[protected]

Please help me with this.

Initial Complaint (Low Water Flow):

I raised a complaint regarding low water flow from my Eureka Forbes water purifier on 21/02/2025.
I was assured that the issue would be resolved within 24 hours under the AMC service agreement.
No Action Taken:

Despite multiple assurances from your customer support team, no technician visited within the promised timeframe.
The problem worsened, and the water purifier has now completely stopped working.
My family and I have been forced to rely on unfiltered water, which is a serious health risk.
Repeated Follow-Ups & False Promises:

I have sent multiple emails and contacted customer support, only to receive template responses with no real action.
I was informed that my complaint had been escalated multiple times, yet there has been no technician visit or any concrete solution provided.
Request for AMC Cancellation & Refund Ignored:

Since Eureka Forbes has failed to fulfill its service obligations, I had requested an immediate cancellation of my AMC and a full refund.
Instead of addressing my request, your team keeps asking me to "cooperate" while no real steps are being taken.
My Final Demand:
Provide a confirmed resolution timeline TODAY.
If my issue is not resolved immediately, I will escalate this further to the Consumer Forum for:
Deficiency of service
Breach of contract under AMC
Compensation for the inconvenience caused

Though I have a valid AMC Invoice no.[protected]dted21/02/2025 ( 21/02/2025 to 20/02/2026 ) and have repeatedly requested servicing ( replacement of filters ) as per AMC, nobody has turned up.
Requested via emails, WhatsApp, phone and the EF APP, but the reply is the same every time: issue will be resolved in 24 hours.

I have purchased the water purifier from [protected]@eurekhaforbes app but it is not suitable for my house and I was filed the return complaint by thier return procedure and policy but the product and I have followed this for last two months still the product are not take return back and my money also not credited.

Order no: MHJ1K8C[protected]
Phone no : [protected]
I have spoken to their installation executive and area manager coimbatore still no response

Kindly accept my request and refund the amount as soon as possible

Hello,
I've purchased my Eureka Forbes LVAC Voice robo cleaner on Aug 16th.
Within 1 month of the puchase the product stopped working and after many challenges to register the complaint online, i managed to raise the complaint which was very late attended for 2 months of follow-up and below is the service tracking details to make you understand the kind of pathetic customer service delivered on the product.
Req no. CM[protected]st Oct - Unattended and autoclosed on 27th Oct 2024.
Req no. CM[protected]th Oct - Complaint unattended and autoclosed again on Nov 2024.
After multiple follow-ups and escalations, I was asked to register another complaint which I did as below.
CM[protected] Jan and got it rescheduled to 10th Jan attended by technician after multiple follow-ups.
Technician took the product back and informed us that PCB board needs to be replaced and its been more than 45 days the product is still waiting for replacement and not yet delivered back.
I'm deeply disappointed by the quality of the product and I'm writing this after getting no support from Eureka Forbes in fixing my product.
Needed highest level of attention to fix the product and return us back, .

Hi everyone,

We have booked a complaint since water stopped coming after servicing the pruifier around a week . As we have expert RO WP, we are receiving fault 1 code.
Neither the technician nor the agency tagged to us responds or have come even after 5 days of opening complaint. The app in which we opened the ticket does not even update. Also the customer care asks us to buy a new one as this is discontinued and we will not get new motherboard. My request is if customers are using this model how come the motherboards are not manufacture.
2) Even after paying AMC they don't visit us and we are suffering since 5 days on the same.
3) We are also not aware whether they have placed a request for new mother board as the technician instead of visiting asks us the error codes and the issue in the call.

I request to have process process and customer CARE at Eureka as all our issues are unattended. Its really spoiling the reputation of Eureka.
I want to get my issue resolved as water is basic necessity.

I was promised 25% discount on filter kit on buying 699 AMC, but technician came home but didnt replace filters stating that in his eureka forbes app on phone such discount isnt visible. I had wrote so many mails to company and their grievance officers but they are not resolving my issue. I have proof of this offer on mail and on call recordings, but still company not resolving issue. Intially i asked for single filter that was damaged but my request wasnt addressed hence had to helplessly go for 699 amc that was offered along with 25% off on filter kit. Please resolve my issue and compensate me for the time and stress that their team has given me since 4th feb by neglecting and ignoring a customer requests.

Date of Incident: 3rd Feb2025
Made payment in the evening through online link sent by Pankaj, who is a service engineer of Eureka forbes based in Maninagar area of AHmedabad Gujarat.
I made payment online of Rs 2299/- for Annual Maintenance contract of water purifier.
After making payment I was informed by service engineer that the payment link was by mistake sent for my previous Water purifier i.e ST 100; Gold plan. After making payment I was told service contract is renewed for one year upto 03rd feb2026 but it was for incorrect purifier model.
Hence he gave me helpline no to raise a complaint through my no [protected] ( My registered no as per Eureka Forbes is[protected] which is also operationals) for refund or transfer of this fees to my present water purifier Aster UV on helpline no [protected].
I put a complaint and task no was[protected].
I was told by telephone executive that I will be contacted within 24 hours.
But no one contacted me.
I then put a detailed mail on [protected]@ eurekaforbes.com on 8th february..
Nothing worked out still even though I called them up for complaint on 17th feb.
I am fed up now for the non refund for Payment made online, through link of amount Rs 2299 for one year contract on 3rd feb2025.

I purchased a new AquaGuard Water purifier-
AquaGuard Nova UV+UF+HMS SS on 09th Feb 2025.

I have paid the full amount in Cash and requested for the Invoice for which the Salesman said that he will get it generated next day (Monday) as it was a holiday when the installation was done.

Till date I have not received any invoice which will activate my Product Warranty. The Salesman is giving excuses in the name of Technical Issues. Upon insistence he gave me an invoice in the name of the Sales Agency with a lot of conditions which holds no value

I am suspecting this to be malfunctioning product for which they have no record in their Inventory and is avoiding generating the invoice.

The reason for my suspicion is that he promised a 7-stage purification system consisting of 7 filters and while installation there were just 4 filters. I am unsure about the filtering process as well

The Salesman is an Authorised Aqua Guard personnel. I connected with him through the official AquaGuard Helpline.

I would want the Company to take back the Product and return my amount in full.

The agency name is Manik Enterprises, Belgaum.
Attached is a copy of the handprinted invoice

Customer Code: [protected]
Order Date: 11/01/2025
Customer Code : [protected]
Product Ordered: AQUAGUARD Glory RO+UV+UF+MTDS
Product Received: Classic+
Invoice Number: I[protected]
Order ID: VSR1K91C53716501
Amount Paid: 13699

I purchased AQUAGUARD Glory RO+UV+UF+MTDS from Eureka Forbes on 11/01/2025, but to my disappointment, I received the wrong model – AQUAGUARD Classic+ instead. I immediately raised a complaint with their customer support, yet after almost a month, I have received no proper resolution.

Complaint Registered On: 11/01/2025
Despite multiple follow-ups via Calls/emails/social media, I have only been receiving the same automated response "Rest assured, we are working on it."

I request the Consumer Helpline to intervene and help me get a proper resolution at the earliest.

Ref- EFL1230895: AUAGUARD INFINITY MODEL - WATER FLOW STOPPED COMING OUT

PRODUCT 1:
Customer Number: [protected]
Product Name: AQUAGUARD TOTAL INFINITY WP SYSTEM
Product Number: GWPDINFTI00000
Asset Name: 17541702
Customer Name: OSWAL CHIMANLAL KANTILAL
Customer Address: 272 D WARD PISHVIKAR BOLE PISHVIKAR HOSPITAL GANGAVESH KOLHAPUR KOLHAPUR MAHARASHTRA
Postal code: 416012

Respected Sir/Madam,

I, Rajkumar Dhadwad, husband of Rupali Dhadwad who took the Eureka Forbes Annual Maintenance Contract (AMC), am writing to formally lodge a complaint against Eureka Forbes Ltd. regarding their failure to resolve a service issue under my AMC.

My Customer ID with Eureka Forbes is [protected], and I had purchased the GOLD AMC for my water purifier, valid until 15th March 2027.

On 23rd November 2024, I raised a service complaint with Eureka Forbes as one of the parts of the water purifier had broken. Despite multiple follow-ups and assurances from their representatives, it has been more than two months, and the issue remains unresolved.

The delay in resolving my service request has caused significant inconvenience and frustration, as a functional water purifier is essential for maintaining the health and well-being of my family. Such negligent behavior from a reputed company like Eureka Forbes is unacceptable and reflects poorly on their customer service commitment.

I kindly request the Consumer Court to take strict action against Eureka Forbes for:

Their failure to provide timely service despite having an active AMC.
The mental harassment and inconvenience caused due to their negligence.
I also seek the following relief:

Immediate resolution of my service request by replacing or repairing the broken part of the water purifier.
Compensation for the inconvenience caused due to the prolonged delay.
An assurance that such lapses in service will not occur in the future.
Enclosed are the following documents for your reference:

A copy of the AMC contract.
A copy of the service complaint raised with Eureka Forbes.
Any relevant communication with Eureka Forbes regarding this issue.
I humbly request the Honorable Consumer Court to take my grievance into consideration and provide me with a resolution at the earliest.

Thank you for your attention to this matter.

Eureka Forbes details:
[protected]@eurekaforbes.com or
Cusomer Care:[protected].

Yours sincerely,

Rajkumar Dhadwad
+[protected] / +[protected]
[protected]@gmail.com

I am writing to express my frustration regarding the lack of resolution for my service request (CM[protected], which I raised on 9th December 2024 for my VacMop under warranty. While a technician visited and assured me that spare parts would be ordered, there has been no progress since then.

I have repeatedly followed up through various channels, including contacting the technician (who has stopped answering my calls) and your helpdesk, yet my issue remains unresolved.

I have contacted the below mentioned team multiple times but they were of no use to me.

Manjunath - Sales team [protected]

Raghu sales team[protected]

Hanumantha technician[protected]

Murugan Service manager[protected]

This prolonged delay is not only unprofessional but unacceptable, especially considering the product is still within its warranty period.

I expect immediate action to address this situation. Specifically:

Confirmation of the spare parts' order and delivery timeline.
A firm resolution date, preferably within the next 48 hours.
Note that if this issue is not addressed promptly, I shall approach the consumer court and get the required resolution.

I hope for your cooperation in resolving this matter without further delays. Prioritize this case and provide a clear and definitive update at the earliest.

Looking forward to your swift response.

Best regards,

Aruna