Eureka Forbes Complaints & Reviews

Dear sir/ Madam,
I am Kritika Sunam, Daughter of Ganesh Sunam, Yesterday i.e 16.10.23. We had our Aquaguard Marvel NXT delivered from the amazon having order id of #[protected], But since yesterday the customer executive is saying that they will send the installation technician but still there is no one who have attended our house. We don't have water in our house for almost 1 month and from 1 month we are drinking from Can Water Bottles, I have shared my story to the customer executive also then also they don't understand. Kindly do the needful action. very bad service.
Registered Email id with Eureka Forbes is [protected]@hotmail.com

Their service is pathetic. Even their CEO is good for nothing. It has been two months I complained to their CEO Desk regarding the problem of my AC and still it is not resolved despite of various followups with them. All the time they open a new complaint and then it is closed without resolution. After many followups, their technician visited and he took out the faulty parts for replacement but unfortunately still even after 2 months they have not replaced the faulty parts. I would appeal all consumers not to buy AC from Eureka Forbes. Their service is worst. Thankyou

I have raised complaint since 9th September an12 th October CM[protected]. no service was given and booked as free service from our amc. customer id [protected].as your call is chargeable i am repeated calling for service neither service is provided .assigned technician is not picking the call for repeated calling .we are not getting any repair service .i request u u to refund our amc amount as there is no service no reply for our complaint. please do immediate action.

Complaint No: CM[protected] dated 06/10/2023
Client Code :[protected] created on 07/09/2023
I wanted to change my old Aquaguard filter due to smell in filtered water. So I enquired with this company. They sent their field sales executive Mr Yogesh Madan to my home.
I was oversold a purifier with RO technology by their Sales Executive Mr Yogesh Madan. As we get municipal water once a week in Aurangabad,
I had reservation about wastage of water from filter. But he said that only 50% water will be wasted. However wastage is 150%.
So I demanded to take back this machine.
Online complaint was raised. Even I spoke with their In-charge Mt Arun Sose in Aurangabad.
So far there is no action inspite of my repeated reminder both over phone and by mail.

I got a call saying from Eureka Forbes saying AMC service is due and AMC is expiring, person came and changed filters and renewed the AMC by collecting 9.5k for next two years. This happened in sep 21st 2023.

Now today got again call from Eureka saying AMC is due and we informed it was done last month and listening to this, he said it might be fraud, please check the receipt. When we checked we realized it's something AqUAGuard fresh pro.

My complaint is that how did that fake Eureka employee knows our contact along with our purifier and AMC details? Does Eureka is leaking our info to others? When they knew about these on going scams aren't they taking any steps to educate their customers like how banks keep sending sms saying don't share OTP, why Eureka is not introducing OTP or two step verification process????

Aqua Guard Glory water purifier installed at my place on Feb 27 2023.
Since I am staying in high rise building installation engineer said I have to buy pressure guage to control the pressure and external filter/candle. And he asked me to pay 2805 Rs for the external filter & pressure controller.
When i asked for invoice, he said I have to pay first and then I'll get the invoice from company on my mail but that's not done.
I started chasing them, after multiple call and mail finally after six months they sent an invoice. But that invoice mentioned so many things which is not at all installed at my place. and now when i chasing them they are not responding.
And as per another engineer from same company, installation engineer has taken around Rs 500-600 extra from me. Amount should not be more then 2000 for this.

Sir I have CONTACTed Eureka Forbes as my water from water purifier taste bad and they sent a Authorised technician today he checked and told that water flow is good no problem so we have to change membrane and cost will be low with AMC plan and made me pay for 3 yrs AMC rs 8564 which he said Only Rs 8189 you will get bill and rest I will send you in two days now the person manipulated me and said that the motor (diaphragm pump) as complimentary we are changing with powerful new (diaphragm pump) which had no company branding he changed that and flew away I felt cheated like ### now I struggle for money and I feel like theft now the water taste is still bad please cancel this AMC refund my money back I am cheated

I raised complaints fir the servicing of my Aquaguard purifier on 28th August and 5th October 2023 under the service request numbers CM[protected] and CM[protected] respectively. However even after frequent calls to customer care, the service requests are not attended yet.

Hi Team,

I took gold membership with Eureka Forbes customer, and I called multiple times and also drop mail too.
But still today not response no service.

They are taking time but still not resolved. My kids were fever with Virus Fever because of drinking another.

Please help me.

I have wrongly booked AMC Silver package on 09.09.2023. I have requested frequently requesting to change package silver to Gold. I am purchasing water barrel from market and fulfil requirement. Kindly cancel the silver package thereafter I am able to book gold package.

Please refund my money 5800rs, in my googlpay no [protected], because i give money 5800rs at[protected], but do not do service watr qurifite, sinse 5 days, thre was no any responce

On 25th Sept I got my water purifier serviced from Eureka Forbes. The payment done for service and part replacement was Rs 1005/- but the invoice was given only for the service charge of Rs 530. I have been following up with Eureka Forbes for last 1 week and have only got the same scripted reply 6 times.

"We would like to inform you that your complaint has been escalated to our concern team.
Your complaint CM[protected] is open and as early as possible our respective team will get in touch with you."

TicketId: #UMMQ-99848

I had ordered and paid online for
Dust Filter - WD X2, XPERT & Wet & Dry - 2nos through the eureka Forbes online shopping portal
But I received Aquaguard water softener regeneration media
I immediately sent an email to [protected]@eurekaforbes.com
with all the relevant details and photos
But till date no action has been taken despite my many reminders

Vaccum cleaner WD X2 spears quality very worst. The company only focus for selling machines not spares. Service charges and cable card cost is too much higher.

Https://www.consumercomplaints.in/eureka-forbes-b100132#get-cl3465951

Even after complaining here on[protected] since yet no action not even a phone call has been received.

I have bought water purifier from Eureka forbes
Dr. Aquaguard Classic+

Service request
CM[protected]

Date of booking service request :[protected].
Schedule date of service request :[protected]

Despite of buying an AMC no prompt service is given by company.

I have escalated the request many times but still no response.

I believe its total harassment of customer after buying AMC and not reponding to service calls

During end of Aug'23 your Sales Officer Sri Avijit Saha approached us to replace our existing Dr. Aqua guard RO+UV, citing example that our machine is an old model going to be obsolate soon. At present Company is offering latest model with good cash backon our existing machine. When told that we hv 2yrs AMC running for it he offered to return the AMC amount also.
Based on his statement we agreed to replace our existing machine.
The new machine was fitted on 2 days but can not be registered in our name as the OTP supposed to come in my phone never came. Next day your people came to collect the old one. When we asked them about Delivery Challan, Invoice, payment receipt & booklet for the machine they said will be handed over shortly. However, it is deeply regretted that even after repeated phone calls no document is yet to be received.
It is requested to kindly look into the matter & arrange to supply the Documents early for our future records.
TAPASI ROY
e-mail : [protected]@yahoo.co.in

Mujhe eureka forbes se call aayi shobhit naam ke bande ki euroclean i clean machine ke liye jisme do log the eik atul bhi the jinhone mujhse 11690 liye or raseed mujhe 6690 ki dii jisme inlogon ne apna commission liya haii
Mujhe paise waps chahiye kyuki wo machine chalte chalte band hoo gayi hai. Ye Shobhit Yadav ka nmbr hai [protected]. Ab call krrhe hain to bol rge hain mujhe kuch ni pata

After booking their AMC for one year from 9th September 2023 till today I'm requesting them but no one coming for service. Sending email getting reply that in next 24 hours problem will be resolved but God know which 24 hours they are talking about, 2400 hours overs but no response.
To be very honest, I never face this kind of poor service ever in my life. Very Very disappointed and unsatisfied with Eureka Forbes.
Can any one guide me how can I get rid of from this, if they return my money, I'll get service from Local vendor.

I have been following up on my service request for water purifier since the last 8 days. Unfortunately, no resolution has been provided yet. Everytime I escalate it or call the customer care, they say the technician will visit you on priority but 8 days have gone by and haven't even received any confirmation.

Same thing happened when I emailed the CEO desk two days ago and they made fake promises of prioritizing the issue.

I believe there is no one in Eureka Forbes who is accountable and man enough who could own up to resolving the issue.