Eureka Forbes Complaints & Reviews

Customer Code- [protected]
We had an issue with the robo after few months o[censored]se that it was stopping after few minutes and we had to pick it up and place it on charging station to use it again inspite of it having sufficient enough battery. We had complaint about the same to eureka forbes and a technician visited our home to check it, the technician was unable to solve it. After that we complaint about it again and again but no action was taken by them. Since our product was under warranty when we had raised the complaint, the company should have replaced the product or refund our money, but company is not listening and just giving us assurance that they will escalate our matter and it will be solved in 24 hours but still no action has been taken from them.

I had brought this product in March and in September, there was a complaint of it dropping dirt picked up on carpets. The technician failed to resolve it and took it to the repair center several times taking several weeks each time with the problem unresolved. Then they stopped taking my calls and it took me a month of calling the customer care for them to bring me back the machine with the probem unsolved. The technician told me he will inform the office about it and for me to call the customer care. I have been calling since then with no response. I had bought the instrument because i had undergone surgery and was unable to do cleaning. while I made the complaint I had warranty. now it is seven months since and there is no warranty and the problem is unresolved. I wish i had opted to buy some other brand .

Hi,

I purchased the product may 1st week 2022, I am facing issue on 14 Feb 2023, i registered the complaint in customer care center, but they are denied the complaint after 24 hours automatically closed, again and again i raised the complaint but no one is given to proper response to me, i think power cable issue, as per electronic device within warranty if any think happen ( manufacturing defect ) is free of cost but customer care guys telling its chargeable,

after i contact so many time customer care then they raise the complaint, but its useless, so i contact the sales man who saled the product Mr.GUNA chennai area sales man, he forward my complaint to mr.Anwar AREA manager of Chennai city sales team and he given the Regional service manager Number mr.mathew choco, he is not picking the call, i tried many time more then 50 time, he is not picking the call

Now i want Replace the product - is more than 2 months the product completly faulty, so kindly given the solution for that

thank you
Senthamizh

'm Santosh Musale and I have been using Eureka Forbes products for the last 10 years.

On 1st March 2023, I bought a new Enhance EXT UV+UF from Modern Electronics, Vishrantwadi, Pune 411015.

It worked for a couple of days and started giving trouble. I called the Eureka Forbes customer care center and the technician visited my house and he did some repairs, and it was working again.

However, the issue is not resolved yet and I raised a complaint to Eureka Forbes customer care as below but no response even it is almost a month now.

Complaint number - CM[protected]
Raised on - 24th March 2023.
Reason - Because the new product is not working as expected, take away the product and return the amount.
Mobile number - [protected].

Request to help with this as a matter o[censored]rgency

Sir maine 13/04/2023 ko amc 6000rs. Ki purchase ki thi... lekin abhi tk filter change Krane koi bhi nhi aya hai...
Customer care ko call kro to hold kr deti hai...
Pareshan kr ke rakh diya hai...
Name Kapil katiyar
Mob. [protected]

Aquagurard filter out of order since 5 days
no response from company side despite complaint to ceo
attatched mail communication and complaint number

Note complaint number

complaint CM[protected]

Dont close above complaint.

Water is not coming from aquaguard filter and red light blinking

Its more than 2 weeks since aquaguard isnt working properly

Very poor service from eureka forbes and poor technical support

Need emergency resolution in 24hrs time or else will have to resort to

legal means

Thanking you

On Mon, 10 Apr, 2023, 10:19 pm Dr Anoop K R, wrote:

My aquaguard purifier is leaking, Its under warranty

And screen shot of complaint registration

Disappointed to be contacting through this platform as service by Eureka for aqua quard is horrible, my complaint number is CM[protected]April-1. Waiting for 15 days for a board and listening to shoutings from Chennai team when called for 5 times. No form of TAT is given to resolve the issue by service toll number. No form of escalation or clarity is given. Iam forced to contact you here as no resolution is in sight. Paid AMC also for...

Disappointed to be contacting through this platform as service by Eureka for aqua quard is horrible, my complaint number is CM[protected]April-1. Waiting for 15 days for a board and listening to shoutings from Chennai service team Suresh and kannan who doesn't take the calls. No form of TAT is given to resolve the issue by service toll number. No form of escalation or clarity is given. Iam forced to contact you here as no resolution is in sight. Paid AMC also for this. Horrible service team.

I am doing regular AMC but in March when I called for change of filter they told first you replace your filter by paying money thereafter I will do AmC.
I have done accordingly.
Now when my AMC is going to expired insm asking filter then they denied because which filter I paid on the day of AMC mechanic kept money and shown filter in my AMC.
I request pl don't cheat consumer

Very poor quality product bought from CSD canteen. The plastic body broke on its own within a year. Its plastic body is not even able to take the weight of its storage capacity. Along with being expensive, Aquaguard company's products are only cheating in the name of quality.

Dear All,

*with reference your mail and complaint ID CM[protected] *

*The Turn around time was of 24 hours Still no assistance is from your

side *

*it is almost 7 days, i have to purchase a water bottle from outside and

drink water for the Holy month along with my family*

*have some courtesy to justify your old customer if you are unable to

resolve my issue *Don't Give false commitment to customer so that they rely on you for

their to be solved*

Eureka Forbes Team,

I am a customer of Eureka Forbes lying with customer ID [protected], I applied for AMC of my existing Water Purifier Product for which my husband paid ₹4600 online via Savings Account Number[protected] to your company on 9th February 2023. The transaction ID is[protected]\417625\.

Unfortunately I have not received the invoice of the paid amount till now and it's been more than 2 months that I neither got any service or AMC of my Water Purifier Product from your side.

I was continuously connected with your Customer Care & sent several emails regarding the service of my water purifier product, but they always replied that we will solve your issue within 2 or 3 days.
The proof of tele- conversations are mentioned below
Your Phone Number [protected] (Total Incoming Calls = 7, Call Duration= 24 mins approx)

Your Phone Number [protected] (Total Incoming Calls = 4, Call Duration= 45 mins approx)

Your Phone Number [protected] (Total Incoming Calls = 3, Call Duration = 40 mins approx)

By considering your total call numbers and total call duration to resolve my issue, it seems your CRM system is very excellent as well as your brand value is superb, but unfortunately the customer care staff and your vertical team behind the CRM system are not able to solve the issues of customers as well as they are not loyal to customers because the example of such issue is stated above for your reference. Even my husband contacted several times to your area head (M. [protected]) he also failed to resolve our issue.

We are regularly suffering from more than 2 months by drinking very less TDS water resulting that my family fall sick. Due to this reason I contacted to Urban Compamy today and got immediate and effective service at very reasonable cost with full satisfaction, therefore due to above reasons I request you to refund my paid amount ₹4600 to my source account as soon as possible.

Regards
Saroj Bala Bajaj
Customer ID - [protected]
Registered Mobile Number - [protected]
Alternate Mobile Number - [protected]

This is in regards to the subject customer AMC. I have renewed on 22nd of February 2023 but no one visited me for servicing till now nor I have received any communication. Despite several calls on the toll free number I did not get any response.
So I request you to kindly refund my amount.. Details are below for your reference.
CONTRACT RECEIPT NO.SO[protected] SAP Contract No: SO[protected]Web Reference No: 832581
ACCOUNT DETAILS
Customer Code [protected]
Name Keshav-kr Sinha
Mobile [protected]
Landline
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2 days before i ordered aquagaurd Nrich, yesterday installation done by technician, and he suggested me for extra pre filter for safety purpose, and i agreed he asked 1200 rupees extra cost that pre filter, and i paid him also, he installed local poor quality pre filter, no name no seal, not mentioned aquagaurd Eureka Forbes company anything, it's mentioned aqua filter, such a fraud, and he misguided me, not provided bill also, i trust the name Eureka Forbes company, But i faced worst experience. I complained about this, technician called me for re service, no respect nothing. How to talk with customer don't know. Worst worst worst service

AMC Invoice No: I[protected] .Its really disgusting that being a big brand the service provided by Eureka Forbes is utter waste. They dont address the issues to the customer. The worst company ever. I sincerely suggest everyone not to take the Eureka Forbes product. I have lodged a complaint on April 1st 2023 but since then no technician attended my place as i have no water since 1 month. The AMC renewal guys follow up like that i have to pay them immediately otherwise our product will go waste. But once the AMC is renewed they dont even pick the call. Sincerely dont take Aqua Gurad water purifier instead take any local purifier.

Its really disgusting that being a big brand the service provided by Eureka Forbes is utter waste. They dont address the issues to the customer. The worst company ever. I sincerely suggest everyone not to take the Eureka Forbes product. I have lodged a complaint on April 1st 2023 but since then no technician attended my place as i have no water since 1 month. The AMC renewal guys follow up like that i have to pay them immediately otherwise our product will go waste. But once the AMC is renewed they dont even pick the call. Sincerely dont take Aqua Gurad water purifier instead take any local purifier.

We had purchased AMC from Eureka Forbes Invoice No. I[protected] Dated 31/01/2023. We have nee requesting for a repair visit since then but are being told 'next day' since and that too over a bot, the calls are not being responded to.

Refer the attached screenshot of the Service Request. I have rasied this service request on 18-Mar-23.

But, Till now no one reached our home. Now, Dr. Auqaguard Geneus+ machine stopped/not working completely. I have escalated several times but no response need the immediate attention.. Also, One month before they have removed the Low Pressure Switch(LPS) but till date my machine is working without LPS switch it may impact my machine most badly when water flow/pressure is low.

So, We need the immediate resolution ASAP on the same.

Also, I am not able to Escalate the issue to Ms. Anu Kotian and Ms. Vinath Hegde need the immediate Call back from top level Management.

Dear Sir/Mam, One of the sales person of eureka forbes made me to place an order for Eureka Forbes Select WDX2 Vacuum Cleaner on 08 April 2023. The very next day 09 April 2023 i realized that it is not worth for Rs 15790. So I have decided to cancel the order placed with eureka forbes and asked them to pay my money which i paid through Gpay. I have sent email to the following customer care email id's deepa.[protected]@eurekaforbes.com and deepa.[protected]@eurekaforbes.co.in. But didn't get any satisfactory response from them. I have mentioned in email clearly like kindly don't ship the product. I have mistakenly ordered due to sales person brainwashed me. But still order is not cancelled or shipped. Kindly do the needful to cancel the order and get the refund amount. Please find the below details, Customer Name: Angela M, Customer ID: [protected]. Kindly help on this

Complaint no.CM[protected] DATED 04.04.2023 has still not been attended