Eureka Forbes Complaints & Reviews

I have an Aquaguard Reviva 50 RO installed (installation date- 4th december 2015). Since 18th April 2016, water filtering was very slow, hence, I complained for service on the 21st April, 2016 after which a technician turned up in the evening and the filtering speed got somewhat better. Before he left, he provided me a local number and asked me to contact the next day in case the taste of water changed.
The taste actually changed and the excess water that should drain increased manifold (earlier, the drained water was approximately 12 litres for 8 litres but now almost 40-45 liter drained to fill 8 litres only). The next day, when I called the local number in the morning and the afternoon as well, it assured me of help (morning and again in afternoon) but nobody turned up and hence, I registered a fresh complaint on 22nd April (complain no.[protected] late in the evening regarding change in taste of water and excess drain of waste water. Nobody turned up till the 26th April and hence, I complained again and this time they assured me that a reminder would be set and "my complaint would be adhered to within 2 working days" (their standard statement) but to my surprise, nobody turned up till 30th April when finally I complained and a fresh complaint number[protected] was allotted to me with their standard assurance statement.
The water tasted unusual and caused a lot of stomach problems to the members of the house. This happened due to lack of speedy service delivery by the company. Though, my product is in warranty, I had to suffer due to their irresponsible attitude towards their prospective customers.
The company should be punished by means of compensation or replacement of the product due to this unbearable irresponsibility. Other details are provided as below:

Customer's name- Rambha Tiwari
Address- 42-A Jawaharpuram, Shyam Nagar Road, New P.A.C. Line, Kanpur, Uttar Pradesh [pin- 208015]
India
Installation Date- 04/12/2015
Number- [protected], [protected].
E-mail- selfmade.[protected]@gmail.com

A solution to the problem as soon as possible would be greatly appreciated.

Thanks and regards

I buy aqua guard reviva ro+uv on 10.04.2016 with paid full payment, company commitment delivery of the product 7 working days but i receive product 22.04.2016, then i call to company and submit the request for installation of the product. i'm daily call to company and requisite for installation of the product but company say they install the product with in 24 hours, today 29.04.2016 i'm suffering with this problem, purchase water with extra cost.
sir please help...

To Eureka Forbes,

I purchased aquaguard geneus around two and a half years before from Ahmedabad. Till one warranty year it's working perfectly in regular free services. After that I purchased the AMC on 28-6-15 at 4830 Rs. They replaced the all filters. Just after next month they have issue in RO. after that each and every month there is a problem in the product. With in 4 month they replace newly membrane by the service membrane. Then again last month they change service membrane and pump also. Now I shifted to Delhi. After installed by the eureka fobes guy. He suggested me to installed the external filter also. I agreed and paid him 1, 050 for filter as well as Rs 350 for installation. first day it's working fine but next day it's completely stop and not filtering water. Again that guy visited and told me that filters are damage and in Delhi they not covered filters in AMC. he ask me to buy AMC again even my old AMC is going to expired after two months. Is this joke or what. I paid for this product 23, 000Rs. Then again paid 4830 Rs for AMC. Then again 4, 830 Rs AMC with in 3 years. 23000+4830+1050+4830=33, 710 Rs. In this price I can buy 4 dolphin R.O +UV.
Customer code. [protected]
Customer name. O.P verma
My AMC receipt no. 25196322. No. 10
My latest complain no. 86849727

Pulkit Verma

I bought an aquaguard suggested by their dealers on may 2015 but due to water problem it doesn't run properly I complaint about it then they send there mechanic and he suggested to attach miracle worth rs 2000 to it after applying it we couldn't see better result and ask that person to come again and see the real problem then he asked us to install ro and he gave the no of there senior sales specialist he asked to install new machine in replacement of the old machine but after sometime he left the job then I complaint against him in the company after listening to everything there manager along with the fraud persons boss came to my place and come to the conclusion that they will cut some money and take the machine and will return me my money after taking the machine but its been 2 months the manager came but till now no one has come and no body pick my call ..everyone involve in this was fraud and I have complaint about it soo many times in the company but no one responded

I have done AMC of 2 year in Eureka Forbes but till yet we have not received any service since last one year for this when I have log a call in Eureka Forbes one engineer visited our house and told that my home is in his area but some different person from eureka forbes has done this AMC so I can't do anything.
For this AMC I have paid Rs.7820 which is not a small amount for a middle class family.I am a senior citizen So requesting you pls help.

Wide invoice no [protected] dated 27 October 2015 we have purchased new dr aquaguard magna expecting to be the worth the value.however we are sorry to point out that it is not functioning properly and repeated problems coming again and again.customer id is [protected]..to keep the reputation of company it will be better to replace the product..
Regardd
Anil kapoor
Mob no [protected]
[protected]
House no 888/1 sector 41 A Chandigarh UT
160036

I have already put complaint on 23/04/16 at 6:30 pm eureka forbes complaint id: 1272177, but one serviceman visited to my home and check the ro system and told me mother board was damage...And it will take 2 days time such happening on 26/04/16 but still my problem not solved.
I am facing lot of problem daily purchase 2 water can for drinking water 70x2=140 rs from date 18/04/16 to onward,
Kindly note my problem as highly priority and resolved immediately.
Regards,
Prtibha shende
[protected]

Hi there,
Whoever is reading this complaint i firstly want to appreciate your company products are awesome and truly good but as mentioned in the above subject you need to truly improve door to door services to the common citizens. Since last year I have got a very bad experience of the door to door services provided by your company. The agents coming from the company are very lethargic and are very not very much trusted, they are telling very much lie( example:- they are saying coming today but coming the next day.) This delays will lose the confidence in the company's service . Please your vital intervention is required.
Au revoir.

On 8th dec'2014, i took a service contract of eureka forbes for 2 years.Accordingly i was promised 4 periodical service. Last servicing that took place was on June'2015. Since then no one has turned up even after no. of complaints and requests.Complaint no. as on 20th jan'2016 is 85322190.The service contract ends on 13th dec'2016.Kindly do the needful asap.
I have attached a copy of service contract for your reference.
Thanks & Regards
Sumeet
(Velocity Fitness Studio)
Lucknow

I have an Aquaguard water purifier and have taken an AMC for this. However, they assure 24 hours service which rarely happens. I have given a complaint from my registered mobile ([protected]) on 21st but to date (28th) it is not repaired. The technician ( a Mr Sai) who came after several days, said he had to replace a part and would be back next day.Never turned up.

How can an company that has a brand name behave like this. Do I have to give a complain to HO or consumer courts. Planning to write this complaint on Aquaguard service to all newspapers if the problem is not addressed within 24 hours

We have taken an xtra tuff water purifier, We always had problem with the cartridge and its installation. We had issues 4 times as stated below; and we made total 4 purchases for 1800/- (450*4) and still my water purifier does not work

1. First we got a cartridge with expiry, no guarantee of it - purchase 1

2. Then another new cartridge was not installed properly because of new elastic... but it was proper when we had a service executive come to us with a visit fee fee of Rs 250/- validity one month - Purchase 2

3. New Cartridge purchased from a shop but it was defective and no changes done for that.

4. Now we have another cartridge purchased but no use as again they are asking for service charges as one month has expired and so we shall have to pay again

Now, almost I have paid for the equivalent amount for cartridges as it is for the water purifier.

The company gives services only for big and expensive water purifiers not for the normal ones.

Seriously we have spend 4 times money for the cartridges as much as the cost of water purifier and still no results

My contact no. is [protected]

Eurekaforbes service request option never works.
Go to eurekaforbes.com - servicerequest - log a service request - enter mobile number - to proceed, kindly give a missed call on [protected] from your number 97xxx0xx58 - gave a missed call - finds my product details - log your service request - enter details - click book your complaint - oops we have problem processing your request... This never works. Then the page would be re-routed to a different log a service request - need to enter details manually and click submit - says not successful. When try and chat, there is no response at all for hours. When sent an email there is no response for days. I would recommend try these options before purchasing eurekaforbes product, because now a days service is what all matters.

I purchased Dr. Aqua guard - Magna a year back. From the date of purchase we faced and still facing problems. If we raise complaints no one will respond, but for the renewal of AMC, I.e. For collecting money alone they will call u twice or thrice a day. After collecting the amount, their job will be over, after that we should go at the back of them like a bigger.

During the enquiry the executive informed us that no need to change the cylinder for 4 yrs, but now the service person telling that the cylinder need to be changed every year.

So, based on my experience, I request not to purchase any of the product from eureka. They are No.1 cheaters. And renewal of AMC is not a good decision bcoz they will collect only money and won't give any service. It's better we can ask some private persons to service the machine instead of begging these cheaters.

We have informed our neighbours too, not to purchase their products.

At the time of enquiry itself ask the executive to write and give the commitments about services and other things in the company letter head (the executive will not give u any letter bcoz the sales persons will try to push the product and give u fake promises), if they fail we can drag them to the consumer court.

Be careful with these cheaters

[protected]

I had purchased the water purifier of make Dr Aquaguard of Model Magna in the month of Dec 2015, in the span of four months there was four breakdown. I had requested M/s Aquaguard to replace the equipment since it is giving very frequent problem and it is under warranty period. Also I had requested through emails but no response.

Even the service technician says that this is failure model it always gives complaint
br...

I have a Eureka Forbes Aquaguard water purifier. It is still in warranty period. I had registered a complaint when it stopped working. It has been close to a month that Aquaguard has not responded and redressed the complaint. They had assured that they will send an engineer. But till now no one has visited our place.
I also have the ticket/reference number of the complaint which I had registered over phone.
Complaint date - 29/03/2016
Reference No. 86341736
This is the worst kind of service I have ever faced. I will never suggest Eureka Forbes product to anyone.

Sir we belong to khammam city of telangana state vasanthkumar, koti, naresh some emplyees in kmm acquaguard centre not lifting phone for complaint nor giving information properly nor attending problems in time ur company is meant for service but due to this people no one is interesting to take ur machine recently we are suufeered with motor problem in acquqrd mc complain booked thru phone on 25.04.2016 but they have not given proper information nor attended now at this day 8.0pm attended when we tell we complaint customercare due to this people we are suffering company is losting a lot please take action

Very unhappy very bad service . Incomplete installation by mahendra patel frm ulhasnagar nd nt gvng proper service evn aftr so many calls since one month.. frustated aftr so many calls.. such representatives should b fired from co. Who are not gvng proper servce nd spoiling image of co. Nd my complaint should b resolved soon . Will not reccomend disservice to anyone due to bad service

Strictly I will never recommend any Eureka Forbes products.
From last six months I was suffer from aqua sure xpert.
I was purchase it in may 2015 and it was dead and leakage in October 2015. They get more than 2 months to resolve it and same problem was occur in 23 rd april, 2016.
service guy first change valve to stop leakage and now same day again started leakage again and it was totally stop working. They said main circuit was damage so it was replace within a one day. Bur there was no response yet.
On 19 th may 2016 my warranty will over and then after what should I do if same problem occur.
In nov 2015 I already given a request to replace the product but they only do some try and error but still problem of leakage not stop.
My complain details and mail detail see as under.

Customer Id: [protected]
Request. No. :[protected]rd April, 2016


Please refer to above reference complain number and below November complain (PLease refer below mail).

Same complain was registered on 23 rd April, 2016 which was also on nov.2016.

That time also I have complain for same problem of leakage and after leakage circuit smash and replace after 2 months.


Same problem was happen in your Aqua sure Expert.

My warranty period will expire in 20 days. If this same problem happen after warranty, I will face your very high service charges and spare charges.


Actually yr service team not able to find the problem means that Eureka Forbes send us defective piece.


Please replace yr machine or take away from my house.

After I will complain in Consumer court and file complain against Eureka forbes for Cheating to sell defective piece and mental harassment.


Please do the needful help.


Gaurav kale

+[protected]

Customer id: [protected]
Request. No. :[protected]rd april, 2016


Please refer to above reference complain number and below november complain (Please refer below mail).

Same complain was registered on 23 rd april, 2016 which was also on nov.2016.

That time also i have complain for same problem of leakage and after leakage circuit smash and replace after 2 months.


Same problem was happen in your aqua sure expert.

My warranty period will expire in 20 days. If this same problem happen after warranty, i will face your very high service charges and spare charges.


Actually yr service team not able to find the problem means that eureka forbes send us defective piece.


Please replace yr machine or take away from my house.

After i will complain in consumer court and file complain against eureka forbes for cheating to sell defective piece and mental harassment.


Please do the needful help.


Gaurav kale

+[protected]

Have purchsed a product on 23rd April., and made a request to install it asap. People have given a promise to install in on sunday / monday. I have been waiting still.
Made a complaint also[protected]., with two days of continuous followup, no response.

Product details : Dr Aquaguard HD RO + UV

This is very urgent as this was requested for a patient, who is undergoing treatment.