Eureka Forbes Complaints & Reviews

My product is under 3 years of AMC. Water did not dispensed in AUG 2015.Tecnician told pcb bad.Today is March 2017. My water filter is still useless since last 7 months. Mumbai Service centre person ROHIT VEDAK saying pcb not available. very bad experience of Eureka forbes. I request all INDIANS not to purchase EUREKA Forbes Water filters...

I have purchased the water purifier on 5-2-1991 and entered into a annual maintenance contract which is being renewed from time to time continuosly.The latest contract is for a period of three years from[protected].The company is entrusting the maintenance work to franchisees, Sometimes it changes the franchisee but does not intimate the customer regarding the change, When the service technician knocks at the door of the customer and says he...

Malfunction of purifier reported[protected] vide no.[protected]--- and Sri Jagadeesh of ms palya Bangalore north customer care came and took away PCB and promised to return in two hours on 01 March. No trace of him and no communication to me till now. No response on phone [protected].
Item under AMC.matter reported to customer care on 01, 02 and 03 March
No action till 1600 hrs on 04 March
Request return of pcb and repairs...

Very sorry to state my problem here. I am 7 years old customer of Eureka Forbes. I have been using RO of this company for last several years. I have taken AMC for the product for last 6 years but found that they have no system of checking or tracking when the service is due, in fact we only have to request for the service. On the other hand if you do not take AMC, they will call you multiple times and reminds you to change this or that. So...

Hello Team,

I am from Chennai (Menambedu, Ambattur area). I am a Eurekha Forbes product(Aqua Guard Enhance).

Today one of your sales representative came to my home just to collect my personal details and enquiring whether i use Eurekha Forbes products, my name, Mobile number and where i work etc.

May i know why you are sending representatives to each home to ask this rubbish questions? And, Why...

Dear sir,
I have enhance green ro of eureka forbes .I have transferred from Ludhiana to paonta sahib .I have Amc ( Detail - Deepak sharma ref no. 70263145.
).I contacted Ur dealer green Departmental store at paonta sahib on dt 4/03/16. They told they will send their technician but did not send.As i again called them they misbehaved and told they are not only for me, they have some other work also, also they told they can not...

Eureka Forbes Dr.Aquaguard Magna HD RO+ water purifer purchased on 21st Dec 2015 from CCS - Naveen (mob no.[protected]). Installation not done within expected time. Owing to lack of pathetic service, requested to cancel the order and refund of full amount paid before the product was delivered and installed. Till date have logged several complaints, with continuous follow ups, escalations at all levels have been futile. No refund happened till...

My problem is till not solve my product is at your Poonam Aqua service centre Khar West miss Poonam told me that u want to pay for new kit and refuse to pay for this because my purchased date is 26 Jan and my complaint date is 27 Jan 2016 my product is still in warranty . She told me that i[censored] don't want to pay than contact your dealer where from you buy this product . Pls find my bill photographs and warranty card pics...

My water purifier went faulty on Sunday 28th Feb and I had registered a complaint on their call centre no 39883333 vide complaint no 85901950 with the assurance of complaint being resolve within 24hrs. 3 days have passed and no one has bothered to even call back. My repeated calls to call centre are resulting in the every day assurance that your call is being escalated and has been taken on high priority but no call or resolution yet...

Hi,
I have purchased Eureka Forbes Aquasure Aqua Flo DX UV Water Purifier in Apr'15. Till now It did not work properly for even a month. When ever we call customer care there are some standard dialogs like it will be addressed in 24 hours. but Last time when i raised complaint it took 50 days. And now from about 40 days i have been waiting for the same to be addressed.
If we ask further details, they will give some mobile number...

To 01.03.2016
the dignitary,
consumer forum,
tirupathi.
Dear sirs,
i, durgi sabarish of puttur 1/347 lakshmi nagar purchased an quaguard reviva r.O. System from m/s. Hemanth enterprises, 1-1-69, yadava street, tirupathi. Ph. [protected] under their invoice cum receipt bearing no. 67 dated 20/07/2011. The unit no. 6035609 .
For some months it worked as usual . And later the problem started...

I had purchased an Aquaguard Magna HD RO+UV vide order number[protected] which was delivered in the month of August 2015 to my house. The product was installed (wall mounted) by Aquaguard service personnel at my house. Within one month of installation the complete unit with the loaded water tank fell down on the ground with a large bang, and broke to pieces. Upon raising a request the Aquaguard technician visited my house checked the unit...

Pumping motor is not working. Called to service centre more than 3 times and registered the complaint. No one has come and attended. Surprisingly, they have closed the complaint and received an sms to rate the service provided by them. Not yet provided the service.

Pl. do earliest the replacement of water pumping motor....

I Bought a dr.aquaguard magna from aquaguard madipakkam, chennai on november 2015. after 2 weeks the installation person came and said that pressure is not enough to install. hence the sales person took the unit on[protected] and said refund will b given in 2 weeks to bank account. we even sent scanned copy of my passbook to the area manager's email on[protected]. but till now we have not received refund. the area manager says request is...

We have asked Aquaguard customer care for Installation of our water RO /Filter appliance. We raised the ticket 7days back and there is still NO visit.
My wife and myself have lost all patience calling 10times everyday.
They say it will be resolved in 24rs hrs and it has been 7 days NO RESOLUTION.

Because we have AMC, so they'll never come.
Is there any way I can approach the CEO or any heads. Last option...

Dear Eurekaforbes,

This is my Customer id - [protected]

This is to bring to your notice that i have cancelled & initiated for a Refund ; below mentioned is the respective reference tickets:

94653524 : ( Dr. AquaGuard Geneus )

94654796 : ( aeroguard 200 )

94654804 : ( Car purifier )


Having said that, i have called the customer care many times...

I did not receive after sales service from your dealer Euro water solutions, Kankroli. Also their phone numbers no more work. Now my purifier has a minor problem. The water gets stored at the back but the connection to the front has a problem and hence leaking from the back. I called your customer care and they asked me to contact the local dealer. The dealer no more exists. They customer care people told me that they would charge me for...

URGENT REQUEST REMINDER I CUSTOMER ID [protected]

Complaint no [protected] & 94631715 DTD 18/02/15


Harassment from dealer and service team no proper response for service after several complaints and giving different false Information regarding AMC coverage

I have spoken to Ms Kiruba & Mr.Abdul Khan team leader care officer by care no[protected]through land line no[protected] she...

. I have RO total Reviva since 2010 and AMC continue since 2010 with out fail. I am surprise when Your service engineer connect me 2 or 3 times for last service of my RO system from Dec 2015, He is interested only in renewal of AMC I m said no every time, He come today and said that he comes for last service of my RO, He nothing do only clean outer filter connected from stop cock ( out side of RO system ) and said your AMC completed on 15/03/2016....

I am writing to let you know that I had purchased a product, i.e Aquaguard magna RO of your company on dated 01/06/2015.But I am very sorry to inform you that after my purchase I have been continuously facing the problem of breakdown repeatedly only within a span of 6 months.Firstly your repair executive told us to install the additional IRON GUARD giving excuses that your water supply having higher TDS & after that you will not going to...