Eureka Forbes Complaints & Reviews

Our Aquaguard Water Purifier of very high price is not working since 14.08.2022. Complaints lodged almost everyday since then and text message through SMS received everyday mentioning that technician would visit within 24 hours. Complain Nos.- [protected],[protected],[protected], [protected],
Now they have blocked my phone. This is the way they treat customers, we purchased high end product on the assurance by Eureke Forbes on prompt service, now getting no service. Situation is horrible, living in a remote place, unable to get water.

I purchased a Robolvac on June 30th and they said that it will be delivered within ten days and the product was not delivered, so I sai them to cance because of some personal reasons and they said ok.without any intimation and call they delivered the product on July 30 and even after that I even didn't get any call at the time of delivery.now from 3 days I didn't get any call.e

I bought EurekaForbes Aquaguard Glory water purifier and it was installed on 7th Aug 2022 and the same day i raised complaint as the water was leaking and since then nobody has shown up from EurekaForbes to fix the issue.
I called the customer service on daily basis and everytime they say tomorrow we will send the technician but no body shows up it has been 11 days since the complaint and the problem still persists.
Looks like EurekaForbes is fraudulent company

This is Rajesh Bandlamudi with customer ID [protected] and product serial no: [protected] have paid for the AMC on 19th July 2022 and the service technician came and fixed the new filters then the leakage was started but the technician told leakage will stop after 20 to 30 mins but the leakage was still happening, so I have raised complaint many time every day and customer care team will say that with in 24 hours we will slove the problem but nothing was happen even i didn't get any call from them. Please send me the experienced technician to fix my problem as soon as possible.I have buying water from out side i was not at all happy with the service.please do need full to solve my problem.i have send number of mails and calls to the customer care and [protected]@eurekaforbes.co.in and [protected]@eurekaforbes.co.in

Fraud done taken 5000/- RS no problem solved and phone switched off

I have logged a complaint on 12 Aug as my latest Aqua guard water purifier not working.

I have called many time and sent many emails.. But there is no
action from their side to resolve this issue.

Task No[protected].
complaint CM[protected]
cust ID :[protected]

Made a worst decision to buy this Eureka forbes Aqua guard.
Is there any one awake in Eureka forbes to check this matter.

Have been using Eureka forbes water purifiers for the last three years. they collected AMC amount 4000 over phone by December 2021. But no filter membrane change so far. Simply came and clean the outer body.

I called that branch manager Tr.Ravichandran . He didn't response properly.

Simply cheated our 4000 rs. They doing like this for many people.

We decided to make a police complaint against this cheat.

Public pls pls pls don't buy Eureka forbes products.

Our water purifier out put of pure water is very low.

Its been 1 week we raised a service request for repair.
The tank is not filling at all
And the water purifier is getting hot
Ph: [protected]

I have purchased Amc plan of 2 years worth
Rs INR 11000 on December 2021 and my
Aquaguard is in the Am plan warranty.
From the last few days my R.O is not
working.I have also complained to the
assigned service center but neither they
have repaired nor they responded
positively also the assistant Vijay kumar
Maurya (Ph no-[protected]) who was
assigned the duty to repair my RO is not
responding.I kindly request the authority to
take immediate action towards it as we are
unable to drink water from last 3 days

We have done AMC of aquaguard recently. and now our aquaguard is not functioning and while switching on it sounds of blast like electrical short circuit inside. One technician visited on 9th august and said the PCB will be replaced within 1 or 2 days. But till now It's 13th august and no repair or replacement done. Then why they advertise of best service if they don't have extra spare parts. After doin AMC if I will not get proper service then why to use. In this rainy season drinking outside water having aquaguard at home is not safe for health. Please resolve this. Complaint id CM[protected]

There product stopped working a month back since then iam trying to reach them and raising complaints but everyone are saying an technician will visit withinin 24 hours but no one came . It’s been 20 days almost And there always saying a technician will come but no one came, iam loosing my patience already

I have AMC of my water purifier(Eureka Forbes make). Recently on 7th August it stops working due to main PCB failure(Visit by technician on 8th). As per technician spare PCB was not available & it will made available in 2-3 days. But till today spare is not arranged. I am continuously writing mails to company as well calling call centres/local service team, but always getting same response as matter was taken care in fast track but no one has confirmed repair of machine timeline yet. As I am covered under AMC(Around 60% cost to machine purchase MRP), spare should always be available for my machine which is common model of Eureka Forbes. Need legal advice for matter. I have mails & call recording as proof.

The Reason for placing the "Aquaguard Select Water Softener AWS 5000" is to avoid the salt deposit in the Plumbing Materials used in the house.

I was told that if any issues in the water softener will be addressed in 2 days. I raised the case ( CM[protected] on Friday, 29 July 2022.
Service Engineer visited the site on Satruday, 30 July 2022 [ He didnt idea about "Aquaguard Select Water Softener AWS 5000".
Another Service Engineer visited o Sunday 31, July 2022 and identified "STRAINER BOTTOM" has been damaged and due to which the RESINE from the VESSEL has reached the tank. Approximately 10 KG of RESINE came out of VESSEL and moved to TANK and settled there.

Now i am being asked to pay 8000 for the New RESINE to be added to VESSEL.

Service Engineer on 1 Aug 2022 informed that Faulty part has been ordered and it would take 3 Days to reach.

Its been 12 Days now, the faulty part has not been reached and water softener is not fixed till date.

I had spoke to regional Service Manager and he says " BOTTOM STRAINER gets damaged very rarely and spare is very rare.

My simple query is, If you are selling a product and you say the Spare is very rare to get. For me its looks ridiculous.

I may want to esclate this case to top Management in Euroka Forbes. Whom should i reach next to the Regional service Manager.

Thanks
Saravanan AR

I am calling Eureka Forbes for installation of my RO system complent ID [protected]. It's been 4 days no help from them. Every day tell me that they will install my RO system today. Still there service person didn't called me

I have raised a request for service of water purifier on 1st August 2022 but still not received service from the company. As per the company norms they promised to give service in 24 hours. Called up many a times on customer care and also escalated the issue but no success yet. They just say that technician will visit in 24 hrs but no one visits. My request is still open. My service request number CM[protected]. My place of residence is Ulwe, Navi Mumbai, updated the same with Eureka Forbes as well
Kindly get this issue resolved asap

We had purchased AMC from Eureka Forbes Invoice No.[protected] Dated 16th July, 2022. We have nee requesting for a repair visit since then but are being told 'next day' since and that too over a bot, the calls are not being responded to.

Hi,
It's been more than 48hrs my issue is not resolved, called couple of time to your care but getting reply that within 24hrs it will get resolved, however I don't when that 24hrs window will be over.Its such a shame that Company like yours provide such unprofessional service which is totally not expected.I do understand that you have large customer base but what's the use if you can't provide service timely despite my machine is in AMC & I am residing in a urban posh location, the situation might be pathetic in Lower urban areas/villages. Don't you think time has come to evaluate yourself & to come out from the public sector working mentality.
I can wait max upto 1st half of tomorrow after that will raise the issue in consumer court & draw the attention of social media's.Its hard to believe how can you ignore customer service which hampers in getting safe & clear drinking water & it is your punch line that you call yourself as "Doctor of Water".Its merely for advt only & you are also like an propaganda organisation.Prove me wrong with you action in time.Attached screenshot for your reference.

Been six days
Complaint was registered
Escalated the complaint twice
No team leaders or supervisors on floor
Promises made of senior team getting in touch and not being fulfilled
Spent above 1 hour speaking with a certain “Asma” day before regarding the same
She said she has now sent this matter to the senior team
According to her, at any cost the technician would arrive between 11 am to 12pm on 9/08/2022
I challenged her that no one would come or call
She was extremely sure that wouldn’t happen
I was right
No one called
No one has come
6 days without water
Huge mistake buying AMC
Bigger mistake buying a eureka Forbes machine
I WANT MY AMC MONEY BACK
Absolutely pathetic customer service
Agents are NO help
They have a script in front of them
No matter what you say they just keep vomitting the words on the script without understanding your issue
The next step will definitely be a consumer court legal action taken against your company

I paid Rs. 6100 for comprehensive AMC contract on 05th Aug 2022, In next two days their service executive came and told me that i should've have bought AMC though him instead of doing it online directly. After checking the purifier, he told me to replace internal pump, and that Pump will be chargeable extra. When i asked him the reason, he again said 'you bought amc online'..
I don't want to pay extra even after purchasing comprehensive AMC. So please refund my amc money. The terms and conditions of AMC says The Contract covers replacement of worn-out / exhausted parts, including Ultra Violet Lamp with new / rectified spares for all products / attachments. still There is absolutely no satisfactory response over email/call from eureka forbes. Guys denying refund. Please help me get the refund. They are actually forcing me by not refunding my money to pay extra for pump. There is no possibility of my water filter to work properly without pump and i don't want to pay extra for pump. Either refund my AMC amount or change the said pump FOC within AMC