Eureka Forbes Complaints & Reviews

Kind of fed up now and really don't know what will help. My product Total Reviva, RO, purchased last year had not been serviced for last one year. On logging a request around 10 times, raising the matter on Facebook and complaining on your site, your team contacted me and a ill-experienced technician also came over for the service last week. However, the product has been leaking since then - water all over the slab and kitchen. The cover is also broken. Called him back next day morning, he came, but, no use. The product is still leaking. Now he is not picking his calls and looks like there is Ugadi holiday and then weekend...so we are told by the customer care that nothing can be done for next 3 days and we have to live with leaking water all over. I think I was better off not getting it serviced. The situations is pathetic and totally disappointed with Eureka Forbes! Just let me know if you have a solution else there is no other way for me than going to consumer court.

I just want to ask you one thing - will you, your kids, your parents, be able to survive without water??

WE PURCHASED AQUA SURE WATER FILTER MODEL IVORY DX ON 12 DEC 2010 FROM KOHINOOR APPLIANCES ( RECEIPT NO.2678 ). IT STARTED GIVING US PROBLEMS FROM 4TH MONTH ITSELF. AFTER MAKING COMPLAINT IT WAS REPAIRED ( RECEIPT NO.[protected]. AGAIN AFTER SEVEN MONTHS THE PROBLEM REAPPEARED. NOW IT IS UNSERVICEABLE. THE REPAIR TECHNICIAN FROM EUREKA FORBES HAVE GIVEN UP AND TOLD US THAT IT CANNOT BE REPAIRED AS THIS MODEL HAS INBUILT PROBLEM.
KINDLY ASSIST. THANKS

REGARDS.
S S GUPTE

Hello, I have taken AMC for 2 years with Eureka Forbes for my Water Filter. It is been almost one and a half year. So far they came only once after the first day of signing AMC. When I call for a service, they simply close without even verifying. I have escalated in writing to their Customer Service Head about 3 months back. Still no response. Last month I have sent to their Ombudsman along with an Delivery acknowledgement slip in registered post. Till date, I have not even received the acknowledgement back. Beware of Eureka Forbes AMC frauds.

Thanks, Ram.

Dear Sir,

Recently i bought one Eureka Forbes Total Duo ( Rs.15990). In fact, i intended to purchase another model which is Rs.11990/- Aquaguard Enhance Model. But Eurkea Forbes sales guy one Mr.S Raja (mobile no. [protected]) told us that he would get the AMC reimbursement for the existing Revivo Machine ( which we are currently using) if we buy this Total Duo for exchange and he forced to buy this Rs.15,990 machine on the false commitment that this AMC reimbursement is not applicable for Rs.11990/- model. Actually, AMC for the existing machine which we are using is getting expired in April 2012 only. Even though he reiterated that he would get the AMC payment for the whole year[protected] if we purchase this model. On his commitment, we bought this model but now he is saying that our accounts dept said no to this reimbursement and also he didnt give the AMC form back to us. Due to this, i got a loss of Rs.4000/- otherwise i would have selected Rs.11990 model. Now he didnt give the AMC form and if we try to contact he is keep on telling lies and avoiding us.

I request your team to get the AMC form for the old machine to be returned to us and also he collected Rs.600 which has also to be refunded to us.

Please help us or get me his Manager's mobile no.

regards
Ramkumar R

dear all,
what i understand from eureka forbes RO appliance, that it requires high maintenance. i had purchased the appliance on 22/03/09 and since then i ve spent the amount equal to its cost for only maintenance. be it leaking tap, membrane or solenoid valve eureka forbes RO appliance has got all reasons to cheat the customers. i m planning to throw away the RO system and finally buy an assembled one which my neighbour has with zero maintenance and yet having same TDS value.
what is the use of going for a renowned company? i regret!!
whenever a customer service executive is called, he repairs one and spoils something else.
bull eureka forbes!

I have purchased a RO water purifier from Eureka Forbes in the month of december. I have been having problems with the machine since the time i have bought this. I have to end up calling for a technician every 15 or 20 days. The product that they have launched is not a good one and i have been duped with the several details given by the sales guy about the product functionality. I have also not received my original receipt which they claim that a customer would receive within 45 working days.
I have been made false promises by each and every executive on the call.

I am owning Eureka Forbes, Tornado Trendy Vacuum Cleaner for the past 10 years. I wanted to purchase Paper bags which are consumable used in the vacuum cleaner. The service centre in Bangalore informed that they can supply the nest day. After sometime a call came from the service centre that they can not support in this regard and we need to buy a new Vacuum Cleaner itself. Again i called up the service center and i was told that the bags are available and can be delivered. Later on he retracted saying that they cannot support and we need to buy a new one,

IS THIS THE WAY OF TREATING A CUSTOMER???
IS THIS THE WAY TO SELL YHE PRODUCT???
THE CMD OF THE COMPANY SHOULD KNOW THE GROUND REALITIES OF HOW CUSTOMERS ARE BEING HANDLED.
THESE ARE ALL SYMPTOMS OF HOW THE COMPANY CAN LAST LONG.

LAONG LIVE TATA LEGACY

I Mrs.Gulsaba have made maintenance contract receipt no-45 form no[protected] of EUREKA FORBES at raja bajaar Patna.They have charged rs.6620 for maintenance of above product from[protected] to[protected] but they never attended on a single call., on repeated calls or by attending office physically myself they come for repair but on being repaired it is observed from last six months that the product develop problem after a gap of fort night.It appears that either they are not doing the service honestly or may be replacing the defective parts of product with sub-standard or duplicate parts,i feel cheated after enrolled as member of comprehensive service contract of product.I have only paid the sum for contract for the no.1 water filter of India EUREKA FORBES.The terms and condition says four periodical visit of agent for maintenance but it is also not followed.The people of your company are only not only giving due service but are defaming your brand name as cheater.Please contact me on my husband [protected]@gmail.com
you can also help me by sending your authorised agent on my residence.Customer code[protected].at raaja bazaar Patna.
GULSABA dated[protected]..........................................

sir,
Gave so many calls for attending my RO system bought from Eureka Forbes company which is under two year AMC starting from 29/8/11 to 28/8/13.customer number registered in aqua guard is [protected].
So far people have not attended the fault and am buying water can from the shop.
over and above the money lost,tension in the house is very high.Totally i might have spend at least twenty calls to their service centre.
actually an outsourced person namely RASA Care is doing the service on behalf of aqua guard.
They have not turned out yet.
Complaint numbers made are
86529900.
86524957
86514985
86514874
65835679
64591374
kindly initiate suitable action.

I DR GAURAV JAIN PURCHASED AQUAGUARD FROM MR KAILASH PATRA([protected]) FROM PITAMPURA DELHI ON NOV 2010. SINCE THEN THIS HAS NOT PROVIDED ANY SERVICE IN THE LAST 1 YEAR 4 MONTHS DESPITE REPEATED REQUESTS TO HIM. NOW MY AQUAGUARD IS OUT OF ORDER DUE TO LACK OF SERVICE. I AM GOING TO FILE A CASE AGAINSTR MR KAILASH PATRA AND EURAKA FORBES COMPANY OR SEND A EXECUTIVE FOR SERVICE AND REPAIR OF MY AQUAGUARD.
DR GAURAV JAIN([protected])
B5 FLAT NO 70
VIVEKANAND APARTMENT
SECTOR 8
ROHINI-85

Sir, We bought Eureka Forbes Aqua Guard protec + 6 months back, the taste of the water changed and also we tested the water also it gives the negative result, Not only that after installation of the Purifier, no one has came from the company or service centre for servicing as we had three free servicing for this.

Contact : Srinivas
Phone: [protected]
Nidadavole
West Godavari
Nidadavole-534301

Hello,

We bought a vaccuum cleaner on 31st january 2012.
Our payment cheque cleared on 12 th Feb 2012. through scratch card we got a gift of travel bag and trip. For us to claim original invoice is required

We have not got original invoice even now. No one responds properly . before the purchase they were after us assuring very good service.
Gift has to be claimed before 31st March 2012.

Even the trip package any date you book it says not available.

This is a sheer case of cheating.

Also we feel the vacuum cleaner is faulty. Even after calling for so many days none of the technicians came back


The person who sold us is Mr. Arun - [protected]

Hi,

My name is Raghavendra and I would like to bring to your notice about a fact on the Eureka Forbes Aquaguard Total infiniti model.

I had purchased this model in 2010 and with in a short
time, the operating buttons beneath the power button(sticker) started to worne out.

I had asked the technician who came for AMC service to replace it, but the technician insisted on changing in the next service. This went on for 1 year and in the last week (24th Feb 2012) I had lodged a complaint 86449223 with another issue along with this one. During the service, I came to know a SHOCKING NEWS THAT THE COMPANY DONOT MANUFACTURE THIS PART AND SHOULD CONTINUE USE THE SPOILED ONE.

Today, the purifier which I had bought with amount 10,000 has become useless within 2years. Hence I suggest all the consumers not to go for this model at any cost.

Thanks and regards,
Raghavendra Prasad B O
[protected]

hi
i am dr.devendra purchased eureka forbes Aquasure water purifier on 17/12/2011 from Vijay sales, sion mumbai..in early feb i.e. within 2 months suddenly the outlet started leaking even if the water purifier is in switched off mode..it stopped only when i cut the water supply..i called upon the helpline number.and within 2 days the service engineer replaced leaked valve which sucks water..it was told to me that it can malfunction again.and advised me to install a booster pump costing rs.3000 to avoid this problem in future..
After replacing the valve the water flow has reduced significantly and now its taking 10 min to fill a bottle of 1 litre..on the contrary this filter assures you flow of 2litres/min..i called upon the engineer, he told me the filter is at fault..he dint do any paper work...since then last 2 weeks i have been calling helpline repeatedly..they just apologize but not fixing the problem..this pathetic service when the product is just 2 months old..my request number is 86385347..
so please do the needful..
Dr.Devendra Thakare
sion(w) mumbai
[protected]

I bought the Aquaguard Total Enhance in December 2011. This product makes a humming motor noise, which is higher than tolerable and unusual. I initially thought it was faulty. But, the service technician confirmed that this model has a noise and is featuristic, due to the position of a filter/motor. This is the only annoying factor, otherwise water taste is fine. So, I suggest anyone who wants to buy it should watch it installed in a place and make sure that the noise is tolerable and then go for it.

for 5 days i am requesting aquaguard call center guys to send me service personnel as my aquaguard. my aquaguard stopped working when their personnel came for regular service and replacement of the filter.from that day i am calling them to fix my problem but i get no response except they call center guys saying we do something in 24 hour. i request my authority concern to look upon the problem or i will have to suit a case against you. my complain number is 65646930.

I AM NOT GETTING SERVICES FROM EUREKA FORBES DEPARTMENT. AFTER DOING AMC THEY ARE NOT GIVING SEVICE. BEFORE THAT THEY SAY THE DIFFERENT PARTS OF MACHINE HAS DESTROYED BUT AFTER DOING AMC THEY DO NOT CHANGE PARTS OF MACHINE.

PLZ. DO THE NEEDFUL.

Refer to my complaint no 64dfba9317dd - eureka forbes dated 26 jan 11

1. Product purchased on 18 dec 2011 csd (Incs mumbai, colaba)
2. Eng visited for demo and found following:
(A) as per manual page 2 (Two) diagram
(I) button to unravel the power cord — not fuctioning properly (Sl no 4)
(Ii) flexible hose with suction power slide — broken (Sl no 9)

Date of complaint filing - 18-Feb-2012
Purchased an Aquaguard Sensa RO unit for Rs. 18000/- on 25-Feb-2011.

Purchased the unit despite it being extremely expensive because the Eureka Forbes brochure claimed that the unit would deliver pure water no matter what the input source - corporation water/Tanker water/Municipal water....

However, the reality has been far removed from the claims since I have been having repeated complaints with the unit in terms of water quality since date of purchase. The product brochure claimed that 4 free service check-ups would be done by Eureka Forbes but despite repeated follow-ups only 3 have been done (one other was done because the unit had started leaking water all over the floor and is not counted as a service check-up). The last service was done on 11-Feb-2011 by Mr. Ranjit and Mr. Gangadhar Reddy from Poorna Solutions to whom it appears that Eureka Forbes have apparently outsourced the servicing. Based on my repeated requests as part of the service call, Mr. Ranjit and Mr. Gangadhar measured the TDS (Total Dissolved Salts) rating of the unit and noted that it was abnormally high at 179 (should be between 40-80). They had no explanation as to how the TDS became so high even though the unit was last attended to by Mr. Prakash Acharya (again from Poorna Solutions) on 02-Dec-2011. They advised changing the membrane to rectify the issue and the same was done on 11-Feb-2011. Despite changing the membrane, the problem is still around since my vessels still have a coat of white salt all around the inner surface - I use ONLY the RO water from the unit since these vessels are used for my 9 month old kid and I am very cautious not to mix vessels and check vessels repeatedly before and after use. The vessels were checked before the RO water was poured into it and it was absolutely clean with no scaling. However, after 10 mins of boiling the RO water in the vessel, the salt scaling appeared and coated the entire vessel.

In the attached picture you can see the finger impression that has been left on the vessel base (in which I had used the RO water for boiling) and the sediment deposited on my index finger.

I have tried escalating the problem on the Eureka Forbes end repeatedly after this incident but there has been no action. It is to be noted that I have brought up this issue repeatedly with them in the past too and I have met with the same inaction and indifference from Eureka Forbes even for those complaints.

Would appreciate any help that I can get from the consumer complaints forum in helping me get some closure on this.

I have purchased aquasure Nano RO system few months back, since begining this is having leakage problem and company has failed to repair this.
while the asking replacement of machine, they are shifting the blame on dealer now.

very poor , technical staff with very poor customer care service.

i also saw more than 250 such complaint here against same company , i am not sure if this has any impact or not.