Eureka Forbes Complaints & Reviews

No Invoice given/ No after Sales service
I bought a Aqua guard classic Model from a Sales man (Mr. Saminathan) who visited from Eureka Forbes on 15.11.2011. It is almost more than 2 months that we bought this and he did not provide us the Invoice for the product that we purchased. The salesman gave a very small piece of paper printed Eureka Forbes Ltd receipt no.034520 for the payment made.I am not sure how Eureka Forbes are advertising about trust and reliability when they cannot even meet the basic customer requirements.
I called Eureka Forbes Trichy many times and with every one that I spoke they all are taught to apologize and assure as much as you can and the Customer Service Representatives adhere to it and apologize and assure you that things will be done.I have called innumerable times, but in vain-I have not yet received the invoice till date.
Why do I, as a customer, need to follow-up so vigorously ? Why do the sales people or their respective seniors give false promises which cannot be adhered to ?
Till the time the sale was made, I received several calls from the Sales team. What about the after-sales promises ? Who is responsible for that ? Why can't the company be clear about what can be delivered and what cannot be ? Why keep the customer in the dark ? How can I have my issues redressed ?

AQUAGUARD WATER PURIFIER AG-CLASSIC COMPACT CATRIDGE MODEL SL.NO. 15928 WAS BOUGHT ON 08/02/2001 AND SINCE THEN IN SERVICE AND MAINT.CONTRACT EVERY YEAR.
PRESENTLY UNDER 2 YEARS MAINT. AND SERVICE CONTRACT WITH EUREKA FORBES AND THE CONTRACT IS IN FORCE TILL 03/01/2013 .
THE WATER PURIFIER WAS NOT FUNCTIONING PROPERLY IN LAST MONTH AND COMPLAINTS WERE LODGED TO ROURKELA OFFICE VIDE COMPLAINT.REGD. SL. NO. 216 DTD.15/10/2011 ; NO. 117 DTD. 10/12/2011 ; AND 131 DTD.12/12/2011.
TILL DATE IT IS NOT EVEN ATTENDED AND NOW THE MACHINE HAS STOPPED WORKING.
MATTER WAS TAKEN UP WITH MR. PARIDA , INCHARGE OFFICER AT ROURKELA OFFICE BUT NO ACTION YET.UV RAYS COMING OUT FROM THE CHAMBER ,KIDS AND OTHER MEMBERS ARE FORCED TO CONSUME THE TAP WATER , MAY BE A THREAT FOR HEALTH.
A BREACH OF SERVICE CONTRACT.

Dear Respected Sir/Madam,

I purchased an Aquaguard Sensa on 4/1/2012 through your sales person. It was delivered on eight days later on 12/1/2012 and installed on 13/1/2012. The machine worked fine on that day, but the next day (14/1/2012) all the lights on the machine started flashing and it ceased to purify the water. My 2 year old daughter and I have fallen sick after drinking that water. The lights continue to flash and it appears that I was delivered a defective machine.

I called the salesperson Yogesh Bhoite (Code No 9035385) but he isn't giving this issue serious attention and promises to replace the machine, but remains available most of the time. I filed a complaint with Eureka Forbes Customer Care (Complaint No.[protected] and they said they would send a repairman. Since I have been sent a defective machine, I do not want it repaired. Out of all fairness, I would like it to be replaced with a brand new working one or be refunded my amount of Rs. 17,900 + Rs. 450 for the stand.

Since no one from your company seems to be giving this issue any attention, I sincerely request that you give this prompt attention. This is your high end model and it doesn't bode well that your company is sending defective machines out to customers, as quality of water cannot be compromised.

Please respond immediately.

Rishi Vohra

I have purchased a vacuum cleaner on 15.12.2011 vide recept no.[protected] of Eureka Forbes Ltd. ( P/1J, Ajaynagar (Survey Park), P.O. Santoshpur,
Kolkata-700075. CSS"s Name S. Mandal, Code No. 9048720. At the time demonstration of the cleaner the mentioned sales person told that Company will give Life Time AMC and also said that we will get scratch card with minimum two guaranteed gift within 7 days from the date of encashment of cheque, which I have given, alongwith Final Document/Cash Receipts from the Co.'s end. But nearly one months passed nothing has been received by me even today. In the meantime I have contacted mentioned Sales Person over telephone in this regard. But each and every time he assured us but without result. Is it a Customer Service from a Reputed Company like you?


Anup Mukherjee, 63/4, Prince Gulam Hossain Shah Road, Kolkata-700032

i want to know the AMC charge for 2 yrs of aqua-guard classic model..????

its urgent so plzzzz reply soon.........in my email ridhzi.[protected]@rediffmail.com

waiting for your early response...

Thank you

Sovan Lal Ghosh
C-36,CMPDI Colony Bilaspur (C.G.)
495006

Eureka Forbes Ltd.
c/o Ms.Anu Kotain
Customer care Officer,
Eureka Forbes Ltd.: B1/B2, 701,
Marathon NextGen innova,
off Ganpatrao Kadam Marg,
Lower Parel, Mumbai - 400 013

Dear Sir/Madam

Please kindly Note:- I want to register my complaint about your product which I'd purchased on 04/01/2012 from your Eureka Forbes Ltd., Ali Mansion, NR Badwaik Hospital, opp Bhandup Police station, LBS Marg, Near Jain Mandir, Bhandup (W), Mumbai400 078 branch.

Ref. Product Details are as follows:
B Code: 12251
Sr.No.: DH-6001899
R.O.Water purifier
Code: AG ENHANCE GREEN R.O. (Depolluting) Water filter cum purifier

I had bought Eureka Forbes AG ENHANCE GREEN R.O. (Depolluting) Water on 04/01/2012.

I had lodged a complaint on 12/01/2012 at 'EURO HELPLINE'[protected] .My complaint no. is 65187121.

Since then I have made 9 calls to Eurohelpline, just to listen to their false promises. I had a talk with their Shift incharge M/s.Nishant (Mira Bhayander Road) on 12/01/2012. But of no use. They argued about area assigned to them and coordinator started giving excuses.While selling the product they didn't informed the same, they only meant with their sales and no respond in service.

I had also lodged a complaint against the service center M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No[protected],[protected]. But its of no use. Mr. Monu Patwa (Customer Sales Specialist - Bhandup (West) & M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No[protected],[protected] have stopped answering my calls. And Eurohelpline have no other job other than giving false promises.They have no control over their service centers.
I would recommend people not to go for Aquaguard unless and until you have ample time to run around these people for service.
They have absolutely no values & emotions even if your family is not getting a basic necessity like 'DRINKING WATER'.

My Complaint appended below:

1) Plumber came for installation on Sunday i.e. on 08/01/2012, while delivery made on 04/01/2012.

2) Leakage started from Monday morning (09/01/2012) from particulate filter (Candle) and no water filling in purified water storage tank, then I called your company's customer sales specialist Mr.Monu Patwa to whom I complained for the machine not working.

3) It is bring to your kind notice that, if my complaint is not addressed within next 24 hours for resolving the problem faced by me, then I am bound to stop the payment with respect to the PDCs issued in favour of Eureka Forbes Ltd.

4) I am also addressing the same with respected Consumer Complaint Forums.


Please resolve the asap to avoid further discrepancies.

Thanks

Encl: VoIP on (Recorded message from service center M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No[protected],[protected]
Mrs.Kinjal G Parmar / Mr.Girish N.Parmar

I bought a Aquaguard Enhance RO just 30 days before. It stopped working after 20 days. I called up the call center and asked for service they said with in 24 hours someone will come. No one turned up. I called them again and asked them to escalate the case. Then after 2 days one service men came home and inspected the water purifier. He told me that the product is defective one and needs replacement. He promised to replace it, but never came back again. Now, I am tired of calling the call center, and the person who sold me the item. No one give a proper response. Contacted service manager, no remedies. NEVER ever buy Aquaguard products. Their service is that pathetic. I am planning to file a case in Consumer Court.

my aquaguard infinity(eureka forbes) is nt workin.....i hv calld several times bt no action.......pls take immediate action.....my complaint id iz 86149664

I have purchased a Eureka Forbes wet &dry model vacuum cleaner through direct selling. One sales person Mr. Rajan, Mobile Nos.[protected], [protected] has approached us for demo and assured us that apart from regular warranty as a special case they would be giving a replacement warranty for one year, two scratch cards with assured gifts and five additional accessories etc. I gave Rs 500 in cash as advance and the product got delivered with delivery challan no 19090385 dated 25.11.2011, without invoice. The product demo was done within three or four days. I got five additional accessories only (actually it is included in the regular pack only, he has built up as if it is given extra). When I asked for document for replacement warranty, he showed the regular warranty card. No reference has been made in the warranty document for replacement warranty. I asked him to submit the document for replacement warranty and delayed the balance payment. In between I talked with their customer care call centre 39883333 and their higher official Mr.Thanigaivel, through [protected]. They said no such replacement warranty is given. The motor only will be replaced when the problem arises and the company decides, within the regular warranty period. After few days the sales person Mr. Rajan, again came and requested me to pay the balance otherwise he won't get his salary. As I dont wanted to spoil his life, I paid the balance and asked him to deliver atleast the scratch cards. He assured me that it would be done the next morning. As he did not turn up for few days I tried him, and he said it would be done the next day. There after it did not pick up our phone. We informed Eureka forbes, Ramapuram office, through which the product has been delivered. They said it would be looked into. After a long wait I sent reminder to its company through its website followed by a letter through Fax and registered speed post on 15th December. As there was no response I posted a comment through their page on face book. At the first week of January 2012 (02,03 Jan 2012), Service people have contacted and asked for the nature of service. I told them that the issue is not a service problem and related to sales. They said they would inform their higher officials and suitable action would be taken. Till 9th January 2012, Morning I did not get any response from Eureka Forbes. The scratch cards & replacement warranty document need to be handed over to me at the earliest.

Dear Eureka Forbes,
We have Aquaguard Nova model for which we have taken AMC from Ishan Services Aundh Ph[protected] in 2010 which we renewed in 2011 for 3 yrs by paying Rs.3000/-. The on/off switch of the machine is not working since August for which we called Ishan Services. They said they have closed the shop and our service will be handled by Pranjali Services Ph - [protected]. So we called them and they sent 2 mechanics to repair it. They could not repair it and said that the switch is not available in the market so they will come after 1 week. They never returned back and after multiple followups we called Eureka Forbes helpline[protected]. They said they will send someone to repair the machine urgently but no one turned up. After repeatedly calling them and Pranjali Services those 2 mechanics came again in Dec end but could not completely repair the machine due to unavailability of a screw. This experience is really frustrating.
1) When Ishan Services which is official service center of Eureka Forbes closed down, was is not Eureka Forbes responsibility to ensure that all their customers are returned their AMC money or properly transferred to another service provider?
2) When we call up the Helpline no action is taken. Then what is the use of having this helpline number?
3) Have already lodged Web complaint. Complaint No. 75067d98297d. But nothing happened after that. Why have you created this complaint page if you are not going to do anything about it?
3) The customer is suffering for 4 months without his mistake. Is the company not responsible to solve his issue?

Thanks,
Hemant Lele

To,
Whomever it may be concerned
I Dr. Kalpana Ashok Lande M/s Tirupati Maternal and Nursing Home, Ambagate, Amravati 444601 would like to lodge my complaint against your Amravati (M.S.) office as I booked R.O. enhance water purifier unit on[protected] by paying Rs.1000/-in cash to Mr. Gajanan, Employer from Amravati Office.
He Handed over me booking Receipt with no[protected]Bar Coded product sticker) on[protected], unit was installed and remaining payment i.e. Rs 10990/- was paid by cheque no 019262 Dt21-10-11 of mahatma fule dist Urban Co. Op. Bank Ltd , Amravati. On next day o[censored]nit installation, the unit was not working. So I made an telephonic complaint to Amravati office. On next day some Mr. Gajanan Kanse attended and opened every part of machine and then after uniting , he installed the unit. I was surprises then unit again failed after four days so again I Informed to Amravati Office and again technician made it correct to work, But again after Eight days the unit failed , So Informed it to Amravati office where I talked to Mr. Yogesh . He Promised me to send technician and to replace the unit or to correct it whatever may be feasible. But since then after repeated information he was not done anything then he asked me to talk with Mr. Nitin Muley But none of them turned to my hospital. Today after repeated calls, when I talked with Mr. Yogesh He talked with me in harsh language and said you can inform my seniors.
I am Gynaecologist and running Ten Beded fully equipped hospital. I am the Vice President Of OBGY Society and my husband is secretary of IMA Amravati branch, So we are busy with our work.
But the response and behavior of your Amravati office is RUTHLESS,CARELESS AND IRRRESPONSIBLE.
SO KINDLLY DO THE NEEDFUL.
Your’ s Sincierly,
Dr. Kalpana Ashok Lande,
Tirupati Maternity and Nursing Home,
Ambagate, Amravati(444601)
Contact No: [protected]/[protected]

since last three days machine is not working ,have done the customer complain at Aquaguard three days before ,that lady told me that she will send the engineer within 2 days and try at level best to arrange on same day......but no body has turn up.

what kind of services you are providing ?

just 2 months before ur engineer has came to our place and change the carbon and filters on dated 13.11.2011 bill no 20055025

and suddenly machine isnot working ?

am paying Rs.1000/- per year to aquaguard for their services.....and now nobody is bother to even call

expecting to attend my complain on priority and early action will be highly apprcible

regards
M Doifode
[protected] earlier no
[protected] new no

Non compliance of service: Customer Number[protected]: complaint No [protected] lodged on 29/12/2011 for quarterly serbice.

The undersigned lodged a call for service with changing of candle and UVlamp on 29th ultimo. It was assued by the service centre[protected] that the service man will come attend with in 24 hours. But till date there was no service. The AMC paid by me up to December 2012. Despite reminder more than 7 times there is no response. Why not I can proceed against the company Eureka Forbes. The same thing happened last year also and after complaing to their HO onle the service man has come and attended. If the service is not complied with in 24 hours I have to proceed against them through comsumer forum with a damage also for causing mental agony. ncidently when the service was with private agency they have done perfectly on our call but it is our unfortunate that when the service has been taken by the company itself it has become worst. Kindly do the needful. S.Pillai Iyengar([protected])Triplicane, Chennai-5

I have purchased the Eureka Forbes Designa water purifier on 15th August 2011.
It stopped working on 20th september. First complaint was logged on 22nd september.
First person for service from them came after 15 days of complaint. Then he said board is not working and need to replace the board and then he broke the button. Then the next person came and after that its still pending with them. They have made the correction direct but without any on/off button and after many complaints also no body is coming to rectify the problem. Hence i decided to complaint in this. Kindly look into the problem and forward the same.

We had bought of Rs 5200 a Aquaflo DX water Purifier manufactured by Eureka Forbs Ltd. on 18/12/2011 from Sai Riddhi Siddhivinayak shop Shop no 9, Shivam Classic, Plot no c-6, Sector-23, seawoods (E), Nerul,Navi Mumbai-400706. water taste is not good after purifer. We had complaind to shop as well as Aquasure but we are not getting any positive response.

Dear Sir/Mam

I Have Eureka Forbes Aquasure 3PCTi Storage Water Purifier .

Water Purifier Tab Is leakage. In this connection on 21st Dec 2011 we call to to the Eureka Forbes coustomer care number & complaint registered . My complaint Number is 86083866 .But till today nobody call to us & nobody resolve the problem .
we call on a daily basis please resolve the problem but no response .

please look in to this matter & solve the problem .


Thanx
Sachin Bhardwaj
[protected]

Hi,

I have been cheated by a Eureka Forbes Salesman. I had requested for a demo of Vacuum cleaner
and the same day the guy came over to my place. After that I said that I will take some time and let him know if i am interested.

He said that Eureka Forbes is celebrating 25 years( note that even though it has completed ~30 ) and some LTF service offer is there.
Please book now and if you change your mind you will get back the money.
I gave him Rs 500 and later on cancelled my order.

Even after 3 months after repeated calls( the person making left and right excuses) I have given up but I feel like being cheated by a Sales Man of
a reputed company. Not sure if Eureka Forbes recruits such un-honest people or turn them into one.
Beware and take proper care before buying anything from EF.

i recently bought a Aquasure Pearl UV water purifier. after the purchase i have been calling the Eureka Forbes helpline umpteen number of times but till date there is no response. I submitted my request last week and was told someone will visit. However post that i have given them reminders thrice but no one has turned up.
Now the helpline guys have started giving me alternative numbers of their technical team so that i speak directly to them to expedite. i even tried doing that but none of the new numbers given seem to be working.
I am stuck with a purchase. more so there is a harassment of going to market everyday to buy mineral water bottles because their person is not turning up.

Dear sir,
This is to inform you that our company has done a. M. C. Of 9 (Nine) nos. Aquaguard cooler cum purifier and 4 (Four) nos. Aquaguards. One aquaguard is under b/d due to ecb circuit problem and two nos. Two nos. Aquaguard cooler cum purifier are under b/d. After several complains and reminders no fruit ful result has been comeout. This is for your information and necessary action please.
Manager (E&m)

G. M. Office, m. C. L. Ib valley area,

Brajtajnagar,
Dist-jharsuguda,
Odisha, 768216,
[protected] (M)

1. DELAYED DELIVERY

I had placed an order for the supply of Infinity Water Purifier thro the sales rep making a ' marketing call' at my home. The order was placed on 22nd Nov 2011 and I was promised delivery on 25th / 26th Nov. The unit was not delivered on 26th and I had to send SMS messages / reminders to the sales representative Mr. Sudhakar ( mobile no; [protected]) every day ( since he was not answering his phone) for 5days. The unit was fianlly deleivered on 1st Dec. after my wife lodged a complaint through the Eureka Forbes web site.

2. DELAYED INSTALLATION

After deleivery till date i.e. 10th Dec 2011 the unit has not been installed. A technician - Mr. Jagan ( mobile no. [protected]) had called on 27th Nov. asking us to call him after the unit was delivered. When we called him on 2nd Dec. he said he would get back to us but never called back.
On 9th Dec. we got a call from the customer service cell to enquire if the unit was installed. I informed them that it was not and then they said that they would arrange to have it installed on 10th Dec. However no techncian called us. Hence at 11AM on 10th I called Jagan to remind him. He said that Sholinganallur was not his area and gave me the number of Mr. Mohana Krishna ( Mob No. [protected]). I contacted MohanaKrishna and I was informed that my house was also no in hi area as he was assigned to cover only Adyar and Tiruvanmyiur.
I called up Mr. Sudhakar but he did not answer his mobile. I then sent an SMS threatening to go to the 'consumer court' and I got a call from him from another mobile number ( [protected]) and ofcourse he feigned ignorance of my phone call and SMS. All the above was then informed to Mr. Sudhakar on 10th afternoon and he promised me that he will have someone complete the installation by 10th evening.

Once again I got a call from Mr. Jagan and he said that since he did not have the details of the order he needed to get the information from the Sales Dept and only then would he take up the installation.
I am not sure how many more days it will take.

Dear Friends I would strongly advise u not to buy an Eureka Forbes product as can be seen from my bitter experience.

From Bhupalam Ajit, 2B,SHEM PARK, YUGA HOMES, SEMMENCHERRY,CHENNAI 600119