Eureka Forbes Complaints & Reviews

My Aqua guard Water Purifier is under AMC. The Unit is not working since 26.10.10. Registered a complaint on 27.10.10-Ref No [protected]. The person who came for servicing had no spares / knowledge and left promising to come again next day. Since the repairs are not carried out, I complained again on 29.10.10 (Ref: No [protected]).

Regret the unit is not yet serviced despite my contacting your M/s Radhika, Venkat & Ashraf...

From,
Ram Mohata
949/2, 13th Main Road,
Anna Nagar West,
Chennai – 600 040
Tamil Nadu
+[protected]

Eureka Forbes Customer Reference number: [protected]

I am an irate customer and all thanks to Eureka Forbes, Aqua guard division from Anna Nagar, Chennai, Tamil Nadu, India.
The surprising fact is that they are in service industry but none from the company knows...

I have purchased the Euroclean Wet & Dry model Vacuum Cleaner on 27-Sep-2010 and paid the full amount of Rs.9,990/-

But, till today, today's date is 30-Oct-2010 no one have provided the bill. I have called them many time. But they told, we will send you tomorrow. This was happened in Sep 2010.

Many times, I have seen the representative on the way, who have sold the "Euroclean Wet & Dry model...

Out of habit having used Aquaguard at home, when i started my restaurant, i installed 2 units of aquaguard.
The sales person, who was after me post the demo for purchase just vanished once we purchased the 2 units.
Hi flow and classic.
From the day of the faulty installation, no body is available for service.
the helpline numbers just keep giving more ref numbers but no one appears after that..
The sales...

I had Taken AMC for 2years for my Aquaguard classic water purifier by paying Rs 1750 on 21 10.2010 from Trivandrum Service centre.They came promptly changed the filters and gave the Amc proposal and collected money .In 2 days time my water purifier became out of order in spite of registering the complaint they are not turning up. Please advise what to do in this matter....

Sir,

2 days ago i complaint for Aquaguard complaint but actually it was my mistake and now i am fully satisfied from company person MR. RAJEEV.

I AM FULLY SATISFIED WITH COMPANY AND MR RAJEEV SERVICES .

REGARDS
CHANDRA SHARMA
[protected]...

Dear All,

I have purchase a Eureka Forbes Infinity water filter looking at their adv of PANI KA DOCTOR

Due to some proble the Acquguard is not working for 5 days. We lodged the complaint with call centre.

But its more than 5 days even after calling every day no one is bother to attend the compalint.

They keep promising every day that some one will attend to you but nobody turn up...

I live in R-54, GaneshDham Colony, Nevada, Sunderpur, Varanasi purchased Aquagaurd water purifier RO Reviva in 2006 was very much satified but from last two years service has become so poor that because of these service people I am switching from aqugaurd to kent water purifier as the list of complaints is given below : -
1. After 10 to 15 calls later they attend the call.
2. They visit after 2 to 3 days after the complaint.br...

Purchased aquagaurd water purifier(Reviva) RO in 2006 since then on few delay servicing problem was there but it was minor but later on since 2008 service provider people are very careless. Now these days very frequently one of the parts get unfunctional and even after calling service provider Mr. Ajay Roy has the frenchisee of eureka in our area takes two to three days in attending and making it work for few days or month and again either...

Hi,

I am Vimal Vijayan residing in 1003, Fiona building, Hiranandani Estate, Godhbunder road, Thane (W) - 400607. Last year I had purchased a Water Purifier from Eureka Forbes for which a representative from the company (Mr. Shrikant) had visited to test the water content and advise us the model of the water purifier which could make the water healthy.

Upon inspection and tests Mr. Shrikant recommended us the...

I purchased one AG Royal Nova Water Filter cum Purifier few years back. The same is covered under AMC which is valid till[protected].

Off late, it is noticed that the problems are not resolved in a timely manner, even though the item is covered under AMC.

My water purifier developed a small problem during Sept end 2010, that the water does not come out even though the inlet water is available. The service engineer...

I V Mahajan had purchased Aquaflo water purifier Model-FA, Unit no Sl No. 021230 on 040300. The complaint is regarding the AMC for the period[protected]. The Service franchisee of Eureka Forbes has not approached for service during this period inspite of repeated calls to the agency.
This time also, I called their helpline on 170910 for servicing & also extension of service contract.I was given request ID For extension as well...

I purchased a Eureka Forbes water purifier on the 3rd of March 2010 through one of their direct sales executive. The Machine failed to work in less than a months time after installation. So had a complaint lodged and so it was fixed in couple of days time. Its been 3 months since then and again the machine refuses to operate. I lodged a complaint on the 29th of September 2010 (complain no.[protected] and after repetative phone calls to the...

We purchased Aquaguard Classic for purification of water and we made service contract with Eureka Forbes, the company which produce Aquaguard water purifier. But whenever we call the service centre at Tiruchi or Thanjavur no response from the other side. When we approached the authorised Service contract person for Aquaguard at Thanjavur M/S Ultra Services, Franchise of Eureka Forbes Ltd situated at 15, Sundari Complex, I Floor, Balaji Nagar,...

Hi.. this pertains to my service request to Eureka Forbes for the aquaguard we have installed in our house... we would like to have it serviced. as per their website (which lists no phone no.'s for service centers) i filled in their form for service request.. its been 5 days since then and i still haven't heard from them. i reside in Pune. upon searching for a telephone no. i stumbled upon many complaints that people had regarding...

I have recently shifted to Mumbai from Delhi.. Got my Aquaguard RO system along and wanted to get it reinstalled here.. We called up @ euro helpline # 39883333 and requested for the same.. Someone did turn up and instead of reinstalling the same, also sold us AMC @ Rs.4000/- We paid him the amount and got the AMC done as well... now when we started facing problem with the same, we discovered that the AMC was not registered with eureka forbes...

We are having Aqua Guard Model: SE 1000 since 1992. We & so many others like us are having the same & we are all renewing regularly service contracts with Eureka Forbes. I have seen in news paper & in TV that Aluminum metal is not allowed to be used for process of any food or water item since very long time. Now the said Model Aluminum is used. When I informed Dr. Kashyap of Aqua Guard about this he told me that they anodizing...

Sir,
One aqua sure filter costing Rs.9999/- has been installed in varanasi in late sept.'10 & that meet to fault om 17th oct.'10. and that very time that is off. one engineer name mr mahesh came one day and told that he is unable to work on this model.
It is deeply regreted for a reputed company. pl do needfull early and replace such type of careless persons.
o.p.sinha
varanasi
[protected]...

sir
i had purchased an vijay water purifier on 15.06.10 it went off in month of july. i made a complaint which was attended after more than 10 days and that to after giving frequent reminders. now the thing has again gone off for which i have registered a complaint on 27.09.10. which is still pending. i am calling eureka forbes service centre almost every day and every time i am just getting fales assurance that my complaint will...

I bought a Eureka Forbes water purifier - Aquasure Elegant RO from PAI Electronics koramangala. First i thought it was a good buy to get an RO purified for less than 10k... story began next day itself...
I had to make repeated phone calls to the shop to send the Eureka technician for fixing.. it nearly took 10 days for the technician to arrive.
He came to home, tested the water quality and replaced the original filter with...