Eureka Forbes Complaints & Reviews

I thought this was a trustworthy company but it has turned out to be fraudster too. I booked a complaint by calling their call center and they sent a Technician(email from Eureka Forbes with Technician name) over the next day. I bought an AMC and he said that the invoice will be delivered in 24 hours time.

Now after 10 days and constant follow up they are telling me that I should get in touch with their Technician directly and resolve the issue!!!

What a horrible, useless customer service. This is the last time I have bought their product and I will tell everyone of my friends and acquaintances never to buy a Eureka Forbes product!!

I am calling and sending mails to this customer support team from 2 weeks but still they are not responding .

They only replying mail like below but not resolving my problem for weeks

We have raised your concern with our respective team. Your new ticket number is Task No[protected].

[protected]@gmail.com

Can you please help me to resolve this issue?

I had got Eureka Forbes aquaguard installed 3 months back. It stopped working 20 days back, even after repeated complaints, calling and texts, no one has still come to fix it. I have to buy water, what’s point getting 15k aquaguard installed?

I am purchase ro friday night but still sunday afternoon ro not delivery.
Why not delivery still ?
we are complaint deepa madam, tinku das and sent the mail but problem not solve.
Why still not delivery.
Representative talk at morning 10:00 to to 10:30 our staff delivery godown.
I am help lass.

Hi,
I have made several calls to Eureka Forbes since 2nd September but there technician has not visited my place yet. My RO is under warranty and AMC. Every day they tell me that the technician will visit today but it doesn’t happen. I’m incurring Rs. 500 a day on Bisleri water. I’m very dissatisfied with their pathetic service. I want reimbursement of the expenses that I have incurred as well as want my RO to serviced quickly. Made a huge mistake to buy this RO. Worst company with pathetic service. My complaint number is [protected].

Logged a service complaint with Eureka Forbes customer service 7 days ago that my product is not turning on. No response and no progress. Worst experience ever. I escalated the issue twice and this is all I get as response but nobody contacts me about fixing my damn product.

#### Response from Eureka Forbes CS ####

We apologize for the inconvenience.

We have escalated your service request to the concerned team and will ensure that the issue is attended promptly.
As early as possible our service technician will visit.

We have registered a reminder against your open service request number CM[protected]. Your follow-up reminder number is[protected].

I have never experienced this kind of customer service ever, no timeline adherence, no responsiveness, only fake promises. I have a 2 month old Water Purifier which has stopped working, I contacted the customer service on 3rd of sept, they told me a technician will visit by eve or next morning. There was no call or any kind of contact from their end. Again on 5th Sept I call back to check on the status and guess what they say???? Your complaint was not properly registered, well i recived the complaint number so how is that possible?? But nevermind, they said they have registered now and a technician will be there in next 24 hrs. Cool Great. Today is 10th September, no sign of technician. I am soo done with this fake promises now and feel like giving up. But what to do, I've paid for my product and used just for 2 months so have to get it fixed, hence i called back again demanding them that i want to talk to some higher authority, she said she will call me back in 30 mins, tbh i don't believe it coz they have left nothing to trust them for.
Oh and ya, they also say that they have put the matters as emergency, god knows what's their definition by emergency.

I had raised a complaint after my aquaguard filter started leaking water on 01st August 2022. Since, then, The technician comes, tells me this part is not working/damaged(First:-Pipe in back, Second:- Pump, Third:- PCB). They are going to request the part and then they will replace. Each Part took respective time(Pipe:- 10 days, Pump:- 15 days, PCB:- 20 Days). All this while, I made sure that my machine don't stop working despite leaking so much water so I have ability to have drinking water for my family. The PCB in particularly took large time, for which I have to connect with Call Center, Regional Head and Service Center representative everyday. Now, I get to know that the PCB that came was not correct and this service center got to know after they took my so far working machine to their office. Now, I don't have machine for which I have an AMC of 3 years. They can not resolve a simple leakage since a month and half. I have connected and escalated my complaint on all Channels(Whatsapp, Call Center, Email, even Calling Service Center also). I see a clear lack of expertise and commitment from the Servicing team as a whole.
I would sincerely request to please refund the AMC and the machine back in working state.

I have slit/mud issues in my borewell water and when i enquired with Eureka Forbes team the sale person came home tested the water conditions and then suggested me to go with water softener along with a small blue filter, i bought AWS 2000 model from nearby Eureka Forbes authorized dealer in Bangalore on end of May.

Within a month the water was not getting filter and i raised a compliant on June stating the same. Technician visited and told he will clean the filter and this issue will not come again, after 15-20 days the problem started again and till now the problem remains, no technician is giving a solution and I've written a escalation email to the ceo escalation mailbox but still no response.

One of the horrible service ever seen. service team blaming sales team. no one responsible in giving a solution.

Having small kids and elderly persons at home, i'm still consuming unfiltered water which is concerning.

Service team, Sales team and escalation team is not responding to the issue.

Sir
I have raised Complaint no. CM[protected] for service of water purifier Aquaguard Superb on 28.08.2022, till date (ie 09.09.2022) no technician attended to resolve the issue even after so many repeated calls to customer service.

In view of the above, please refund the AMC amount paid against the customer ID. [protected] (component no. 46635009 serial no.7890) at the earliest to service the water purifier from an outside agency.

Thanks
Seetharam N
[protected]

Hi, | am not satisfied with the service of eureka Forbes. I have raised service complaint CM[protected] on August 17th to Eureka Forbes and it's September 9th today and it’s been a month without technician visit to resolve the issue. Many of the Eureka Forbes customer feels their service as Worst service and poor customer care service after several calls. I have warranty period till Jan 2023.

I know you are the right forum to get all the consumer queries addressed in right manner. Hoping to get my issue with eureka Forbes resolved.

I have made full payment but I have not received the receipt for my order. I have asked the sales agent who completed my order multiple times but have not received the receipt for my payment. I have also not received payment confirmation email from Eureka Forbes.
Payment reference number[protected]
Ref no for Sales Order-[protected]
sales order date-03/09/2022

I purchased a aqua guard enhance uv+RO on Monday and installation not done till now I want it to be done by tomorrow

Respected sir / madam

I Dr.Ishita Rathee purchased a filter which is in warranty and and has been out our service since 1 wk now

Within the period of my purchase the technician has visited earlier also regarding problems with this Aquaguard . Same can be varified from your records
Technician comes and tells that the filters are choked and I have to pay for new filters
Despite being in warranty
According to this i have to keep paying every time my filters get choked I.e every 6 months
If such were the conditions I should have been informed about the expense before Your product was sold to me.
Kindly see that my filters may please be replaced free of cost
Also check if substandard material is being provided in the CSD canteen and if that be the case then defence personals are being cheated.
Kindly replace my filters at the earliest to minimise the inconvenience caused.
Attached below is a copy of bill and model number
Thanks and regards
Dr Ishita Rathee

On Aug25th registered complaint for unit is not working. No is attended the issue till now . Even contacted CEO escalation desk, there is no response from even CEO escalation desk also.

There are so many ticket numbers registered from last 15 days .
Below are few Ticket/reference numbers
TicketId: #DNDR-186587, #DNDR-185898
Complaint nos : [protected], [protected], [protected]

Pathetic service from Eureka Forbes. Eureka Forbes sells high price product and that come with low end quality in terms of service as well as product quality. I purchased Aura RO water purifier mere few month back at around 20K where I struggle with getting the mandatory service done and product is faulty as well as sometimes it works and sometimes not. Want this product to be returned and issue my money back. HIGH UNSATISSFIED WITH SELL AND SERVICES of Eureka Forbes.
#cheating #Fraud #PoorService #FaultyProduct #BoycottEurekaForbes

I had replaced the filters of my purifier in December and normally it comes for 1 year for 2 people .This time purifier filters came for only 8 months and complained to the company regarding same.But there is no response from them even after so many emails and now my mails are blocked from sending to company. NOBODY HAD ADDRESSED THE ISSUE AND NOW MY MAILS ARE NOT REACHING THE COMPANY MAIL BOX

Hello,

I have order Eureka forbes security system for my home for Rs.52, 000(Paid 2000 by cash ass advance + 50, 000 by card payment) and also Aqua Guard Water Purifier(Rs.13, 900) in the month of March 2022. Aqua guard installation was completed on the same day.

Home security service person came and installed the security system in the second week of March. While selling this product, I was told that we have an alert system in the home security where we will get alerts to email during motion/tampering. Only by hearing this, I have ordered this eureka forbes security system for my home as this feature is not available in other competitors though it was costly.

Initially, the service person told me that they can enable the alerts only if we have television. So, after a week I bought a television and I tried calling the installation person and sales to visit and do the required setup. Even after multiple follow ups they never turned back and in the month of April i have placed a complaint with eureka forbes customer care. Even after multiple follow ups with customer care and their feedback team I never got an update. So far, I have repeated my issues to your feedback team more than 30 times and I will get the same response from the other side saying that they will arrange for a service person and sorry for the inconvenience caused stories.

Only on August 1st week after 5 months I got a service person to do the setup and he informed me that the alert system is currently not working due to security issues. If this is not working, why was I cheated by your sales team and I have taken this such a costly security home by hearing this feature.

I have been cheated by the sales and installation team and I have been waiting for more than 5 months to do the setup. I was mentally harassed by them by making me wait for more than 5 months to do the setup without providing the actual feature which was explained. Now, they are not even responding to my calls and i was told that Eureka has closed this home security system division now.

Kindly arrange for a refund and i am really frustrated with this Eureka Forbes team.

Please do the needful

My Contact No. [protected]
Invoice copy attached

Hello,

I have order Eureka forbes security system for my home for Rs.52, 000(Paid 2000 by cash ass advance + 50, 000 by card payment) and also Aqua Guard Water Purifier(Rs.13, 900) in the month of March 2022. Aqua guard installation was completed on the same day.

Home security service person came and installed the security system in the second week of March. While selling this product, I was told that we have an alert system in the home security where we will get alerts to email during motion/tampering. Only by hearing this, I have ordered this eureka forbes security system for my home as this feature is not available in other competitors though it was costly.

Initially, the service person told me that they can enable the alerts only if we have television. So, after a week I bought a television and I tried calling the installation person and sales to visit and do the required setup. Even after multiple follow ups they never turned back and in the month of April i have placed a complaint with eureka forbes customer care. Even after multiple follow ups with customer care and their feedback team I never got an update. So far, I have repeated my issues to your feedback team more than 30 times and I will get the same response from the other side saying that they will arrange for a service person and sorry for the inconvenience caused stories.

Only on August 1st week after 5 months I got a service person to do the setup and he informed me that the alert system is currently not working due to security issues. If this is not working, why was I cheated by your sales team and I have taken this such a costly security home by hearing this feature.

I have been cheated by the sales and installation team and I have been waiting for more than 5 months to do the setup. I was mentally harassed by them by making me wait for more than 5 months to do the setup without providing the actual feature which was explained. Now, they are not even responding to my calls and i was told that Eureka has closed this home security system division now.

Kindly arrange for a refund and i am really frustrated with this Eureka Forbes team

Water hear purcahsed 10months before in warranty not working complait also filed ref no,[protected]