Eureka Forbes Complaints & Reviews

I bought this water softener in 2021 from pure sales & service ujjain. Within just 4-5 months, it stopped working. I called the service manager multiple times to solve the issue. He finally came and repaired the softener and reinstalled it saying it's working now.
When I checked the water quality, I realised we are using hard water since so long, this softener is a fake product.
They did not even care to give us the right solution. I invested 45k for this. They costed for the softener salt as well, still not giving proper service. I am fed up of this eureka. What should I do now? Please get it resolved.

I bought a product from Eureka forbes, it has been 1 months, it is in warranty, but company is failing to provide service since 10 to 14 days only saying today tomorrow.
They are not returning product neither refunding money or providing service.

Water purifier was installed on 28th April 2022. It started leaking in 10 days. I raised a complaint. It is a month and no one called or reached out to me. I called 6 times last one month and got same answer that tecnician will call in a day.
I asked them a denial letter that they cannot service so that i can atleast get replacement from Amazon.
They are not servicing nor providing me a denial letter. I dont know what to do with this purifier now.

I am give a series request for my aquaguard glory water purifier on 12 Jun 22 what I purchased in 22-04-23 with Rs 13999 was not working. But they are not assigned my job for last 10 days. Many times i called them but they said "with in 48 hours we complete your job" every time. But up to date my problem was not solved.

I have Aquaguard Enhance NXT UV + Hot water purifier (Goa). My purifiers warm and hot water system often stops working and the service provided by Eureka Forbes is absolutely pathetic. Every time a service engineers comes and say a part is bad and it will come afyer 3 to 4 days. I keep calling them but nothing get fixed before 7 to 10 days time.

I have to say that I have never seen such a worst service handling system from any other company. Really makes me sad and frustrated.

I paid AMC to my Water purifier for two years by online payment but I have not received the assured gifts so far, already as a part of new AMC eureka forbes people came and replaced the candles on 19-6-22, but I have not received, I spoke with customer care people several times and also I raised my complaint by sending mails several times but no response hence I expect to receive my assured gift as early as possible.

I have renewed AMC for my water purifier for 3 years on 5th June 2022 but till now the link for free gift says your number is not registered for free gift redemption. I have contacted customer care services and wrote emails several times and also contacted the person who assured me for it when I have renewed my contract but no action from company side. The time mentioned to claim is 60 days from the date of renewal of AMC....

I purchase water filter Pride brand on 18.06.2022 in kanpur it's water locker pats was damaged ( broken ). I fix with quick fix but it does not supply water down word. . I could not get water from it please repair or change this part and provide us service.

Dear Sir/ Madam,
It has been nearly one month since I have been requesting you to replace my water purifier as I am required to change the filter costing Rs. 2, 550/- every 4 months. However inspite of repeated assurances my water purifier has still not been replaced. I had therefore vide my mail dated 7th June 2022 informed you that if my water purifier is not replaced in 24 hours I shall go out and purchase another water purifier( which obviously would not be from Eureka Forbes) in which case I would expect you to take back your water purifier and refund me the amount of Rs. 12, 990/- paid by me.
Since you have not done the needful I had no option but to purchase another water purifier as I could not risk the health of my family.
YOU ARE THERFORE REQUESTED TO TAKE BACK YOUR WATER PURIFIER AND REFUND ME THE AMOUNT PAID BY ME AT THE EARLIEST.
Thanking you,
Yours faithfully,
Shanti Madan Dodani

Our water filter has not been working since 12 days and hence we logged a complaint with the company service center. We contacted and did follow ups for 4 times now. Each time they have promised to send a technician on the very same day or the next day but till now no technician has come. AMC is valid upto August 2023. We have to purchase water from outside on a daily basis. Kindly look into this matter immediately as we are facing issues due to water change.

Dear Sir/Madam
My self tilirani nayak, my registered mobile no is-[protected].i will
purchase a water purifier on 18/7/2020, in bhubaneswar my customer
code is-[protected].after some month of purchasing my 1st breakdown
is coming that is water not filling in tank, so your service engineer
attend the problem and resolve it. again some days the same problem
comes. Your service engineer comes and charges money for repairing
that time i will show him still your system is under warranty.so he
resolves it again same problem comes from yesterday onwards
I want to know IS IT EUREKA FORBES WORKING POLICY.? IF you go past
when your side is asking for rating our service i will give every time
best service .but i think i was wrong . I assumed that after some days
my warranty period was over then your service engineers asked for
money.that time what i will i do? pls suggest to me.because i don't
trust your system at all so kindly resolve my problem as a
satisfactory basis otherwise i will go for consumer forum

My service request for water purifier under warranty was not attended for 2 days. After several reminders, the engineer came without instruments and has broken the machine while trying to open it without correct instruments. The purifier is not working now and repeated calls to customer care and mails to deepa.[protected]@eurekeforbes.com have yielded no results other than standard replies

Worst service..
Please don't buy this..I purchased water filter on March 2021. Issue arises few months after purchase ( within guarantee period). People treats us very badly. No use of support team. After 20 days of complaint, they came and solved. Again after 3 months same problem arises. No guarantee for the item replaced during Guarentee period. If we have Extended warranty also, no one came to home till 20 days of complaint. Everyone in my home start suffering from water infection. When we asked support people to connect to higher authority, they just disconnected it. Support people speaks rudly. After all these, one fellow came and he doesn't know anything. He just removed all the parts of filter and went. Again we raised the complaint, no use of it.
For family, i[censored] buy, u will suffer a lot. Please don't buy it.

I had booked a demo of Eureka EVAC robo, they came n given demo & asked for booking i told i had not yet confirmed told him to wait, then he told no issue make book i[censored] r not intrested then we will takeback the product. Then i had given 2k advance n told him wait untill confirmation then he didn't given reciept for that 2k then next day courier came to home with GST bill, forcing to take the product by paying remaing balance, im keep on telling i had didn't confirmed yet why u r forcing to take the product, very worst interaction, low class marketing, Rowdyism marketing Mr Ravi Kumar n marketing head Mr satish very useless interaction with them. Don't know why such a big product company kept these waste employee's. Im really felt very bad about those.

Sir/Madam,
It is to inform you that your service engineer Mr. Nirupam Deb, M/no.- [protected], residing at Silchar, Cachar, Assam has done a fraud with me.
I have lodged a service request online at aqua guard for the servicing of my appliance and soon after my service request the service engineer as mentioned above has visited my home and serviced my appliance.
While his service he advised me to install a home water iron...

They collect charge for AMC (Annual Maintenance Charge). But product is not working when i raise service request they did't responds. So many time communicate through web site service requests and call to customer care no use.

Very bad consumer service support from Eureka Forbes

No action on service request [protected]

Hi Team,

I bought my product in April, and the installation happened later. Since then, the product makes a weird clicking noise and the water doesn't come out. Even when it does, the TDS is not correct. This is an MTDS product, so the TDS was set at the time of installation, but the TDS controller valve is also faulty.

I have made 2 complaints about this, once in May and one on June 11th [[protected]] but the complaint is not being actioned.

I have called upwards of 20 times and have been waiting, without any resolution. This seems like the Service center knows about the error, and is ignoring on purpose so they don't have to bear cost to fix.

In the month of April 2021, on the recommendation of the Company's Sales Executive Mr. Satish Pandey, His Super boss Mr. Susheel Patil, Mrs. Suchita Madam, we have purchased Dr. Aquaguard Classic + Ayur Machine, which is delivered and installed at our premises. Please note that we were earlier using an Infiniti model water purifier machine and had an AMC with a validity of contract period from[protected] to[protected].

Further, while buying the new machine we were promised following:

- Old machine AMC will be transferred to New Machine and all balance of AMC will be transferred accordingly

- The machine is less maintenance and pocket friendly when compared with the old one we are using

- With AMC free cartridge / candle will be periodically replaced

It's been over 3 months, we have been following up with their team for replacement of cartridges / candles but the team just comes, cleans the machine but never replaces the cartridge. The maintenance team informs us that cartridge / candle replacements are not included in our machine and we need to pay additional INR 4k (approx.) Our request for transfer from old AMC to new AMC has been accepted by the Company but they never adhere to the terms and conditions mentioned in the Service contract i.e. replacement of candles / cartridges.

Guys please be careful to what sales representative is selling. They have limited objective of meeting the targets that's it

Changed address and requested to reinstall and paid AMC as it was out of contract.
After payment also, been following up with customer care about my reinstallation and repair from last 10 days. Getting same answer from every customer care executive that technician will attend ASAP. It’s been 10 days now nobody has visitedt. And moreover AMC also is not refundable even without service.

Will post this in social media by tomorrow if nobody is attended.